Javier Anguiano | Page 8

From the initial phone call with Marcela, to the handoff to Javier, and the meeting with Luis to resolve a minor issue with the new car, was so pleasant and painless. Car buying is a stressful adventure, b to Javier, and the meeting with Luis to resolve a minor issue with the new car, was so pleasant and painless. Car buying is a stressful adventure, but the sales side at Manly Honda is top notch. They helped us find a nice car at a competitive price, aiming for customer satisfaction. With that said, the closeout portion of our purchase was the exact opposite. The finance guy ruined the experience for us. I am in business development and did work for Audi and BMW early in my career. During my career, I was always told, it’s not how you start with the client, but how you finish. The client will always remember the last communication they had with you. No matter how well you do on the front end, a bad experience at the end will ruin the experience. I felt the finance guy to be rude, sexist, and had too much cologne on. While he did greet us and made polite conversation at first, my wife was the person making the purchase, not me. She was the one to fill out the paperwork and write the check, not me. When I told the finance guy I didn't want to buy any warranties and was going to the bathroom, he said he didn’t want to continue with his presentation until I returned. Basically meaning “the man” needed to be in the room for the deal. Not good, especially in today’s environment. I stayed to let him finish his presentation and was multitasking with work email on my phone and he seemed to be offended that I wasn't giving him my undivided attention, so he made a sarcastic comment about that. Again, my wife was making the purchase, so that was unnecessary. It was awkward at the end there. Then our sales associates were helpful again in showing us how to use the features on the car and were cheerful as we left. More

by Civics Driver Verified Customer Verified Customer

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The dealership provided exceptional customer service. I am a first time car owner and Javier helped me get a car that was the perfect fit for me! am a first time car owner and Javier helped me get a car that was the perfect fit for me! More

by KBECERRA14 Verified Customer Verified Customer

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They did their best to help. But we’re not organized More

by ELANESTI54 Verified Customer Verified Customer

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I walked in a sad customer, but left a happy customer ! More

by J.ART609 Verified Customer Verified Customer

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Smooth process, was out in about an hour and a half. The rear reflector needed to be fixed, they had it done the next day and delivered the car to me. Very happy! rear reflector needed to be fixed, they had it done the next day and delivered the car to me. Very happy! More

by ILENEPEBBLES Verified Customer Verified Customer

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Everyone was professional and helpful. They kept their promises and went out of their way to meet my needs. My salesperson, Javier, even picked me up from the airport. promises and went out of their way to meet my needs. My salesperson, Javier, even picked me up from the airport. More

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This place is great!!! Love the fact that I didn't have any credit what so ever n they got me an approved loan through American Honda. Javier was great too, made my day. I'd recommend this place for anybod any credit what so ever n they got me an approved loan through American Honda. Javier was great too, made my day. I'd recommend this place for anybody trying to get a new car/ use 👌👍 More

by JYANG0417 Verified Customer Verified Customer

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Very friendly, received all luxury appliances i asked for. I would definitely recommend going to javier and edgar they where an exceptional team and got me leaving with my beautiful car. for. I would definitely recommend going to javier and edgar they where an exceptional team and got me leaving with my beautiful car. More

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We hoped to have a good experience buying a new car for our mother. The experience with Manly could not have been Ny worse. This dealership needs new managers and leadership as it is totally disorganized. our mother. The experience with Manly could not have been Ny worse. This dealership needs new managers and leadership as it is totally disorganized. Never go here when the Hansel Toyota is only 10 min away. Wow never again!! More

by unhappy customer Verified Customer Verified Customer

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Everyone that helped us was very patient, not pushy, and kind. We appreciated the wonderful service we received and hope to work with Manly Honda again. kind. We appreciated the wonderful service we received and hope to work with Manly Honda again. More

by VLMILLER Verified Customer Verified Customer

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