Javier Cruz
Javier Cruz at Jenkins Mitsubishi

Javier Cruz | Page 4

Service Advisor

Jenkins Mitsubishi

4315 U.S. Highway 98 N
Lakeland, FL 33809

Contact Me
5.0
63 Reviews

Dealership Experience

7 yrs, 9 mos

Industry Experience

13 yrs, 2 mos

Specialties & Trainings

2026 Consumer Satisfaction Award - 5 Years in a row

2026 Eclipse Cross Expert Certified

View more specialties & trainings

Languages Spoken

English English

Spanish Spanish

Employee Video

5.0

63 Reviews

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63 Reviews of Javier Cruz

October 19, 2024

Dealership Rating
Employee Rating

The greatest dealer ship I ever did business with excellent customer service will return thank you guys !!! More

by coreyjohnson1010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trey Rolfson, James Sheffield

Oct 23, 2024

Jenkins Mitsubishi responded

Thank you, Corey! We're thrilled to hear that you had an excellent experience at Jenkins Mitsubishi. We look forward to welcoming you back!

October 10, 2024

Dealership Rating
Employee Rating

Look no further than the great team at Jenkins Mitsubishi for a great car buying experience! From the very beginning, Javier was friendly, personable, patient and overall the most pleasant sales associate we More

by anisa.kovacs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Wilson

Oct 13, 2024

Jenkins Mitsubishi responded

Thank you, Anisa! We're delighted to hear about your wonderful experience with Javier and Sean at Jenkins Mitsubishi. Your kind words about our team's friendliness and efficiency mean so much to us. We appreciate your recommendation and look forward to serving you again!

October 10, 2024

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Employee Rating

The whole experience was pleasant. Wasn't pressured and all my questions where answered and to see everyone I interacted with do everything possible so I could get the best deal was a More

by alexherdez19780
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Wilson

Oct 10, 2024

Jenkins Mitsubishi responded

Thank you, Alex! We're thrilled to hear that you had such a pleasant experience at Jenkins Mitsubishi. Javier Cruz truly goes above and beyond, and we're glad his expertise helped you find the right vehicle. We appreciate your recommendation and look forward to seeing you again for your future purchases!

September 25, 2024

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Employee Rating

The main sales person was okay as far as customer service goes. But they kept on giving all kind of stories to charge up the price. More

by raulaleman84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 25, 2024

Jenkins Mitsubishi responded

Thank you for your feedback. We're sorry to hear about your experience and appreciate your honesty. We'll address your concerns to ensure better transparency in our pricing. Your input is valuable to us.

September 21, 2024

Dealership Rating
Employee Rating

From beginning to end, everything was great. Everyone was very knowledgeable and pleasant to work with. More

by Cosmojen814
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Sheffield

Sep 22, 2024

Jenkins Mitsubishi responded

Hi, Thank you for your feedback! We're glad to hear everything went great from beginning to end and that our team was knowledgeable and pleasant to work with. We appreciate your support!

September 20, 2024

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Employee Rating

My trip was a great experience and the people there helped me out a lot to get my vehicle More

by mnr314
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Tesoro, Sean Wilson, Milton Lopez, Liza Fernandez , Dave Ashmore, Jordan Rice, James Sheffield, Ricardo Vargas, Haylee Wells

Sep 21, 2024

Jenkins Mitsubishi responded

Hi, We're glad to hear that you had a great experience at Jenkins Mitsubishi! Our team is always here to help you find the right vehicle. Thank you for your feedback!

August 06, 2024

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Employee Rating

They sold me the car I was looking same day I visit. Javier and Jim were so professional. More

by fernandolopezflg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Sheffield

Aug 07, 2024

Jenkins Mitsubishi responded

Hi Fernando, Thank you for sharing your experience! We're thrilled to hear that Javier and Jim were able to assist you professionally and get you the car you were looking for. Enjoy your new vehicle!

Aug 14, 2024

Jenkins Mitsubishi responded

Thank you for sharing your experience! We're thrilled to hear that Javier and Jim were able to help you find the car you were looking for on the same day. We pride ourselves on our team's professionalism and dedication to our customers. Enjoy your new car, and we look forward to serving you again in the future!

August 03, 2024

Dealership Rating
Employee Rating

Excellent customer service, very easy to work with, enjoyed the experience and look forward to a long term partnership More

by MUSSODEAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Tesoro, Sierra Freudenthal , Trey Rolfson

Aug 04, 2024

Jenkins Mitsubishi responded

Hi, Thank you for the feedback! We’re delighted to hear that you enjoyed the experience and found our customer service easy to work with. We look forward to building a long-term partnership with you and continuing to provide exceptional service.

July 30, 2024

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Employee Rating

We wanted the Outlander Sport LE but they were sold out. However, Milton and Jose worked really hard to help us buy something we were happy with. We ended up with the Outlander LE with all the bells and whi More

by Sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominic Tesoro, Milton Lopez , We met a Jose and were told he was the Manager. We hope we got the name correctly.

Jul 31, 2024

Jenkins Mitsubishi responded

Thank you for sharing your experience, Sam! We're delighted that Milton and Jose worked hard to find you a car that you're happy with. It's great to hear that you’re pleased with the Outlander LE and the incentives provided. Your recommendation means a lot to us—thank you!

Jul 31, 2024

Sam responded

They didn't have time to detail the car that day, so it was a little dirty for a new car but i understand we were rushing to get out of there due to my being worried about my grandson. It was also a liitle confusing because when signing we were told Jose had thrown in free the 100,000 mile warranty but when i read the paperwork the next day found we had been charged over $2000, which of course increased our bottomline nuber and our monthly payments. Those were the inly 2 things disappointed in, the latter being the more important. I still would recommend you. Thank u for your time. Azalea

July 13, 2024

Dealership Rating
Employee Rating

It's was a great and wonderful experience to me buying a car at Jenkins Mitsubishi dealer at Lakeland. I am very satisfied with the service they provided to me. I appreciated how they took care of everythin More

by guerda1503
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Sheffield

Jul 15, 2024

Jenkins Mitsubishi responded

Thank you for sharing your positive experience! We're thrilled to hear that Javier and James provided you with excellent service at Jenkins Mitsubishi. We appreciate your kind words and look forward to serving you again in the future!

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