Javier Gomez | Page 32

New purchase I purchased another vehicle from Ancira KIA; the new 2018 KIA Niro.. Shane King, Ernest Trevino and Patrick (Sales manager) were so professional, cour I purchased another vehicle from Ancira KIA; the new 2018 KIA Niro.. Shane King, Ernest Trevino and Patrick (Sales manager) were so professional, courtesy and honest. Thank u This is my 6th vehicle from them. More

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I was having a horrible time trying to get service and I voiced my displeasure on this site. I got a call the next morning from Jason and an email apologizing for my inconvenience. Someone dropped the bal voiced my displeasure on this site. I got a call the next morning from Jason and an email apologizing for my inconvenience. Someone dropped the ball and these guys picked it up and ran with it. They brought me a loaner car and picked up my car at my house to take back to the dealership and the loaner was a very nice Optima for my little Rio. I was concerned for my safety when the door locks would unlock when the car was put in park with the car still running (like stopped at a train crossing). Somehow the lock system on the keyless entry messed up. It is supposed to unlock the driver’s door with the first click and then another click opens the other doors. My Rio was doing that originally but somehow got to one click opened all the doors. Both problems made me feel very unsafe. Javier also updated the on board computer to have the door locks automatically lock upon putting the car in gear. Love it! I had brought up the unlocking in park back in May and never got a reply and every time I had to stop like that I had to remember to manually lock the doors. But that has changed dramatically. I believe in second chances and this team came through with flying colors. There were several phone calls back and forth confirming things that needed to be done, or asking my preferences. I asked them to give my car an oil change while it was there and I was going to pay for that. Javier fixed the computer for both problems, he called me from my car and changed the computer on the fly. The doors now will only unlock when the key is turned off and it stays locked when the car is put in park (thank heavens). On top of that they gave Cinnamon a bath and filled her tank and I wasn't charged one cent not even for the oil change. Jason also offered me a sum of money to be at my disposal on anything in services or whatever at the dealer. I think they did an outstanding job and would recommend this dealer to everyone. They apologized profusely and asked for a second chance. I gave them that second chance and they came through beautifully. I will not hesitate to take my car to that service department ever again. Javier even gave me his mobile phone number so I can call him directly if I have any problems. Needless to say, I am a happy camper. That, my friends, is first class service! More

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