Jawad Al Zainati | Page 2

The started a service that comes to your home for yearly checkups. It is very convenient and you can be productive at home . I did the A service and they sent out a discount for $150. Only disadvanta checkups. It is very convenient and you can be productive at home . I did the A service and they sent out a discount for $150. Only disadvantage is you don’t get a car wash. More

by karen.moulton Verified Customer Verified Customer

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On time— work completed, great loaner, good follow up. Tire storage is a nice service. Look forward to the next service interval. Tire storage is a nice service. Look forward to the next service interval. More

by JEFFREY.MEINTS Verified Customer Verified Customer

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On time to our house, polite, efficiently got the work done. Truly a luxury service provided at home you can’t beat it done. Truly a luxury service provided at home you can’t beat it More

by g.massagli Verified Customer Verified Customer

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Austin was very helpful with my service. I was traveling for work while my ML350 was in the shop and he provided a thorough explanation of my vehicle needs and why they were critical to my f I was traveling for work while my ML350 was in the shop and he provided a thorough explanation of my vehicle needs and why they were critical to my future car performance. Appreciate his insight and professionalism. More

by Patrick.McMahon Verified Customer Verified Customer

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We had a very weird situation that turned around immediately all thanks to Jawad. He brought solutions for us and we were very grateful that he was brought over to assist us! immediately all thanks to Jawad. He brought solutions for us and we were very grateful that he was brought over to assist us! More

by TNAIMAT Verified Customer Verified Customer

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I’ve had generally positive experiences with Mercedes-Benz of Littleton in the past, which is why this most recent service visit was so disappointing. I’ve consistently brought my vehicle to the Mercedes-Benz of Littleton in the past, which is why this most recent service visit was so disappointing. I’ve consistently brought my vehicle to the dealership since the beginning of ownership because I trusted the quality and professionalism of the service department. Unfortunately, this latest experience seriously damaged that trust. During my recent B Service, the engine cover was broken during service. To the dealership’s credit, it was replaced after I noticed the issue. However, the fact that I had to catch that myself was already concerning. I then brought the vehicle back specifically to ensure everything else had been properly inspected and reassembled. I was reassured that everything had been checked and was in proper condition. That reassurance turned out to be meaningless. While cleaning my engine bay after a wash, I discovered that the air intake assembly had been left disconnected entirely. It was not properly attached to either the engine or the front intake housing near the grille. The retaining clip was off, and the intake was essentially just wedged loosely into place. This is not a minor cosmetic oversight — it is basic mechanical work that should never leave a dealership in that condition, especially after the vehicle was supposedly re-inspected a second time. If something this obvious was missed twice, it raises serious concerns about the quality and attention to detail behind the rest of the service. At this point, I have no confidence that the oil filter, engine air filter, or cabin air filter were even installed correctly. When customers pay dealership pricing, they do so expecting competence, accountability, and thoroughness. That expectation was not met here. The fact that my vehicle is a 2015 model should not translate into careless workmanship or lower standards of care. It is a very well-maintained vehicle, and it deserved far better attention than what it received during this visit. It’s honestly shocking that such a routine and straightforward B Service could be mishandled to this degree. This experience has significantly reduced my confidence in the service department, and unless major improvements are made in quality control and accountability, I would struggle to trust Mercedes-Benz of Littleton with my vehicle again. More

by deepansh.arora.99 Verified Customer Verified Customer

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The dealership was very helpful. This was a sudden emergency and everyone was amazing. Shout out to Jolene. I very much enjoyed working with her on this and getting me through this e This was a sudden emergency and everyone was amazing. Shout out to Jolene. I very much enjoyed working with her on this and getting me through this event. More

by Morgan.gray17 Verified Customer Verified Customer

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They communicated very well and made the whole process easy. I will bring my Sprinter back in the future. easy. I will bring my Sprinter back in the future. More

by sean Verified Customer Verified Customer

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Summer tires swap was done but it would be nice to clean the rims before install. The inside of the rims is hard to clean after install. the rims before install. The inside of the rims is hard to clean after install. More

by DUVAL Verified Customer Verified Customer

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Professional Team, Friendly, Attentive Care, Superior Service, Customer Centric, Courteous, Attention to Detail, Premium Service Service, Customer Centric, Courteous, Attention to Detail, Premium Service More

by Melshp Verified Customer Verified Customer

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