Jawad Al Zainati | Page 2

Checked in yesterday and when I went to pick up loaner they did not let me have as we usually do. They said since my insurance company was through Progressive they couldn't release the car. They just star they did not let me have as we usually do. They said since my insurance company was through Progressive they couldn't release the car. They just started this policy but he said whoever booked my appointment should have told me which they didn't and I left message and sent email to Service manager Tim xxxx with no response as of yet. I have had issues with this service department in the past with our other mercedes and the delivery of our new car that we decided to purchase and trade in our 2021 C300 for a brand new 2026 GLE 350 and it had a leak and just wanted it repaired. That was a total of 3 hours of my time wasted. I called my insurance company and they said I had coverage and should not have been a problem..I spoke again with Hayden the loaner car specialist who was actually very helpful and tried but he said he would call me back after he spoke with manager Tim xxxx but nothing so far. I will not be back nor will I ever buy another car at this dealership. I just made another appointment at the Cherry Creek Mercedes dealership and they have no issues with Progressive Insurance Company. They actually check your insurance and coverages prior to dropping off your car to assure you that its all good. More

by CHRIS@LEAUCTIONS.COM Verified Customer Verified Customer

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Always meets expectations and service personal care always friendly and helpful. I have no complaints. always friendly and helpful. I have no complaints. More

by GKORNREICH Verified Customer Verified Customer

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Easy to get into with a sprinter motorhome easy to find a service person Service person explained what was wrong and sent video Pick up went just as well Very pleased a service person Service person explained what was wrong and sent video Pick up went just as well Very pleased More

by Ksurratt Verified Customer Verified Customer

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The service was very thorough and they explained everything. Just wish it was not so expensive. everything. Just wish it was not so expensive. More

by ERIKA MCCOY Verified Customer Verified Customer

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Chris is a responsible service consultant and provided timely communication while my vehicle was under repairing. timely communication while my vehicle was under repairing. More

by EISENHOWER23 Verified Customer Verified Customer

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Good hospitality, friendly, they very welcoming , explained very detailed with video camera, and my car so cleaned explained very detailed with video camera, and my car so cleaned More

by Asselefmulate Verified Customer Verified Customer

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Courteous and timely interaction. The video summary of the work performed was complete and easily understood. The video summary of the work performed was complete and easily understood. More

by CARLCOLO Verified Customer Verified Customer

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They have excellent customer service. Our sales person Tony has been very helpful in purchasing our SUV’s! Our sales person Tony has been very helpful in purchasing our SUV’s! More

by BRUCEQUEEN1 Verified Customer Verified Customer

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Jawad, nick and all the advisors are great. They always help me out and make sure both of our Mercedes are taken care of. This is the only place I’ll get my cars serviced at They always help me out and make sure both of our Mercedes are taken care of. This is the only place I’ll get my cars serviced at More

by michael.dalton37 Verified Customer Verified Customer

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I was in and out of the service appointment in the time I was told it would take. Efficient with good communication. was told it would take. Efficient with good communication. More

by lindaendres Verified Customer Verified Customer

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