Jawad Al Zainati | Page 14

A serious car issue was dismissed and promised call backs and appraisals never happened. The dealership uses different phone numbers from all over the country, making impossible to tell the dealership is cal and appraisals never happened. The dealership uses different phone numbers from all over the country, making impossible to tell the dealership is calling, on the rare occasion they did call. Jawad’s customer service was appalling. He was rude, dismissive, and unprofessional. His behavior was condescending and I felt he was sexist towards me. He wouldn’t have treated my husband like he treated me. I felt like the staff took the same training… smile at the frustrated customer until they leave and never come back. Well, that worked! Not only will I never come back to this dealership, but it’s my last Mercedes and they’ve lost me as a customer. This was far from a premium experience and this dealership should be ashamed. More

by Kirstiearivard Verified Customer Verified Customer

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Courteous and professional service On time Full explanation of the services provided Would recommend highly explanation of the services provided Would recommend highly More

by brent47 Verified Customer Verified Customer

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Great service, great staff, great lobby, made me want to work there. Three more words work there. Three more words More

by christophermulligan3 Verified Customer Verified Customer

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Excellent Service and Advisor Mike was great getting it all done so I could beat the weather going home Thank You all done so I could beat the weather going home Thank You More

by SJBULLER Verified Customer Verified Customer

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I received a call back regarding a tire pressure warning light I couldn't get reset. Instructions were texted to me and I got it resolved promptly. light I couldn't get reset. Instructions were texted to me and I got it resolved promptly. More

by rc6666 Verified Customer Verified Customer

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Very good service, timely and complete serve. Personel are very professional. Was also provided with a loner to use during a fairly extensive service. Personel are very professional. Was also provided with a loner to use during a fairly extensive service. More

by M.R.LUCKINBILL Verified Customer Verified Customer

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Mercedes of Littleton is great always easy to work with. The problem is the van the sprinter van is a real failure is my experience. The van is constantly in the shop and you never know when it will go in The problem is the van the sprinter van is a real failure is my experience. The van is constantly in the shop and you never know when it will go into lip mode and you are stuck and a flat bed truck is charging thousands for a tow. This is the worst most expensive vehicle I have ever owned. I thought buying a Mercedes would be a great experience with a vehicle that would last for a very long time. I am completely disappointed with the Mercedes and not sure what to do with it. More

by DSTEINBERG Verified Customer Verified Customer

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Unbelievably professional! Won’t go anywhere else for my Mercedes. Jason is awesome if you need the best service advisor of all time!!! Won’t go anywhere else for my Mercedes. Jason is awesome if you need the best service advisor of all time!!! More

by Jet Verified Customer Verified Customer

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From start to finish, Austin was super helpful, friendly, and professional! Service was completed incredibly fast with a comprehensive video and report. and professional! Service was completed incredibly fast with a comprehensive video and report. More

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The best service department whose primary focus is customer service and quality workmanship! I have purchased more than one vehicle from this dealership and both the sales team and the service team ar customer service and quality workmanship! I have purchased more than one vehicle from this dealership and both the sales team and the service team are excellent and form a great partnership! More

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