Jay Bitzer | Page 14

Great service department Easy to make an appointment. Sorry I don’t remember the name of the woman who helped us but she was very nice and explained what would probably be ne Easy to make an appointment. Sorry I don’t remember the name of the woman who helped us but she was very nice and explained what would probably be needed. More

by GRIGGLR Verified Customer Verified Customer

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Excellent customer service No pressure, very relaxed experience. Everyone from service to sales was extremely friendly and helpful. Made the whole buying experience very easy an No pressure, very relaxed experience. Everyone from service to sales was extremely friendly and helpful. Made the whole buying experience very easy and comfortable. Would definitely recommend Plaza and especially Jay. More

by GRIGGLR Verified Customer Verified Customer

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Absolutely the worst dealership I have ever dealt withI Absolutely the worst dealership I have ever dealt with I have owned more than 40 automobiles in my life and have never a dealership like this I will Absolutely the worst dealership I have ever dealt with I have owned more than 40 automobiles in my life and have never a dealership like this I will NEVER purchase another vehicle from Plaza Ted Ross The Villages FL More

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Leased a new MKZ, salespeople very accomadating. Scott was our main sales rep and did an excellent job, Jay also helped out and was very good at answering a few more questions. Scott was our main sales rep and did an excellent job, Jay also helped out and was very good at answering a few more questions. More

by RMOORE703 Verified Customer Verified Customer

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So happy with my truck! I'm so happy that I got my truck from Plaza Lincoln! Jay was great to work with. They even got me financing that was a point lower interest rate than I'm so happy that I got my truck from Plaza Lincoln! Jay was great to work with. They even got me financing that was a point lower interest rate than my bank's pre-approved loan. More

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Scott the salesman was very helpful and friendly! The only concern that I had was they did not allow a test drive until contract terms were agreed upon, even after I provided proof of loan approval from only concern that I had was they did not allow a test drive until contract terms were agreed upon, even after I provided proof of loan approval from my credit union. I understand that they do not want just anyone test driving a corvette however I had proven that I was seriously interested in the car and not just wanting to take the car for a joyride. This almost made me walk away from purchasing from them. Had it not been for the salesman Scott being such a great guy I probably would have. This is not a good dealer practice and should be looked at for a change in the policy. Overall I would recommend this dealership because the people were very friendly and personable and they fulfilled all the promises that were made during the purchase. More

by DOOBIESFAN33 Verified Customer Verified Customer

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Jay was exceptional! Thanks for all the care you provided through the process. We are very satisfied with our beautiful new Nautilus and appreciate your assistance. provided through the process. We are very satisfied with our beautiful new Nautilus and appreciate your assistance. More

by OMLIESMAN Verified Customer Verified Customer

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Awesome people and service,This is the 5th Lincoln, I Awesome people and service, This is the 5th Lincoln, I have purchased from Plaza Lincoln 😊 We live 80 miles away but, really like dealing with Pl Awesome people and service, This is the 5th Lincoln, I have purchased from Plaza Lincoln 😊 We live 80 miles away but, really like dealing with Plaza. The new staff, is awesome. More

by WANDAEKOSLAP Verified Customer Verified Customer

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Russ Bennett (Assistant Manager) argued with me when I told him they put the wrong connector (pigtail) on for my trailer hitch. He even told me that all he promised me was a trailer hitch. I told when I told him they put the wrong connector (pigtail) on for my trailer hitch. He even told me that all he promised me was a trailer hitch. I told him I bought the 2.3 Consair because I wanted to be able to toe a heavier trailer. I told the sales people when I purchased the vehicle. He keep arguing with me instead saying something like "lets see what we can do" This was not the first time I had a problem with Plaza Lincoln and I have only owned the vehicle for a little over a month. After they installed the receiver for the hitch, they didn't have the connector as it was a new model and told me it would take approx. one month to get them in. A waited and waited but no one called. Not even to let me know it wasn't in yet. I had to call them (Mitchel Smith) the person who sold me the car 3 times just to have him call me back. The only one who seems to care was another sales person (Jay Bitzer) who did an exceptional job trying to correct the situation and he didn't even sell me the car. My recommendation would be if you want excellent care at this dealership, get a hold of the salesman Jay Bitzer. He seemed to care about the situation more than all of the rest there. I admit, I used some foul language (S....) and Russ Bennett told me he would throw me out if I used it again. Then when he was talking to a David Stone (General Sales Manager) he used the same word. He didn't like it when I asked him why it was OK for him to use that word but not me. I don't understand why Russ Bennett wasn't more caring about a problem they created. I did apologize to Russ Bennett before I left but he never apologized to me. Really left a bad taste in my mouth about his attitude. I only got really upset when they told me they weren't going to do anything about it because they didn't seem to know what I was even talking about. You would think that if your selling cars you would certainly know about the correct connector (pigtail) for a trailer hitch (receiver). Everyone who has ever hauled a trailer knows the difference between a 4 pin connector and a 7 pin connector. Especially when you are the Assistant Manager at the dealership. Maybe they should train their Managers better about Cars that they sell instead of just trying to '"JUST SELL A VEHICLE". More

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Excellent! I came in for my scheduled routine maintenance and an electronics issue. The service manager was courteous and knowledgable. The service was performed I came in for my scheduled routine maintenance and an electronics issue. The service manager was courteous and knowledgable. The service was performed quickly and correctly. I couldn't be happier with my experience at Plaza Lincoln! More

by laryb Verified Customer Verified Customer

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