
Dealership Experience
6 yrs
Specialties & Trainings
Management
Customer Service
256 Reviews
Write a Review256 Reviews of Jay Brown
August 14, 2025
From the new car buying experience and the customer service since purchased has been exceptional service since purchased has been exceptional More
Other Employees Tagged: Alyssa Roybal
August 06, 2025
Best service that I received, they finished the job earlier than they promissed. I'm very happy with this dealer. Thank you Clement. earlier than they promissed. I'm very happy with this dealer. Thank you Clement. More
Other Employees Tagged: Alyssa Roybal
July 20, 2025
She was very professional. Job was done quickly. Haven’t had any issues since then Job was done quickly. Haven’t had any issues since then More
Other Employees Tagged: Kurt Gieselman, Alyssa Roybal
July 16, 2025
This is my second time at clement and after 1st said I wasn't coming back. But was asked to give them a second chance.and I was very pleased! No super shovey push to do things I didn't want. Thank you f wasn't coming back. But was asked to give them a second chance.and I was very pleased! No super shovey push to do things I didn't want. Thank you for addressing our concerns and being so friendly. More
Other Employees Tagged: Alyssa Roybal
July 07, 2025
Good people in the department that seem to care about the job and the car. job and the car. More
Other Employees Tagged: Alyssa Roybal
June 25, 2025
This was my first experience buying a brand new car. Excellent customer service from the time I walked in to actually purchasing. The service department goes above and beyond to assist in whatever you n Excellent customer service from the time I walked in to actually purchasing. The service department goes above and beyond to assist in whatever you need. Highly recommend More
Other Employees Tagged: Alyssa Roybal, Kevin Ormsbee, Tyler Rodriguez, Mark McBee , Ashley
December 28, 2024
She tried to get me to have 2 services done on my car which she said was required at 30,000 miles for over $400. I said I had to wait. When I checked out the recommendations she said they weren’t requi which she said was required at 30,000 miles for over $400. I said I had to wait. When I checked out the recommendations she said they weren’t required until 120,000 miles. A bold face lie to make money off me. I will NEVER return to this dealer again. More
Other Employees Tagged: Alyssa Roybal
December 26, 2024
Have no problems with this dealer let you know what they are doing and what will need to be checked after that if anything are doing and what will need to be checked after that if anything More
Other Employees Tagged: Alyssa Roybal, Kevin Ormsbee, Mark McBee
December 21, 2024
Bought a used vehicle, 2018 suburban. Day I drove it off the lot and bought it, check engine light came on. The next day wouldn’t start. Every morning it wouldn’t start unless tapping the Day I drove it off the lot and bought it, check engine light came on. The next day wouldn’t start. Every morning it wouldn’t start unless tapping the fuse box. Took it to their service department, waiting five hour for the lady to tell me it was my fault because I shut the hood and broke the hood latch. Saying “air was getting into my engine causing the sensor to go off”. I said xx. They fixed that, guess what, wasn’t the issue. Wouldn’t start what so ever the following day. They towed it back to their service center and gave me a rental. In the end, they fixed the issue but the problems to get there were ridiculous. Jay the service manager was awesome to me. Overall, 110% would not recommend buying a vehicle here with what I went through and speaking to people waiting in the waiting area buying a vehicle from them. A typical dealership that once they have their money, they are done with you and don’t care. Jay was great though and they did fix my vehicle I just purchased. More
Other Employees Tagged: Chris Bone, Alyssa Roybal, Kevin Ormsbee , Tristan. Sales. Sold me a vehicle he well knew didn’t work and tried to play it off. Was lied to multiple times as well.