Dealership Experience
6 yrs, 6 mos
Specialties & Trainings
Management
Customer Service
273 Reviews
Write a Review273 Reviews of Jay Brown
November 25, 2025
They were very professional. The oil change and tire rotation were done quickly. All the people were friendly. The Service Department was very clean and welcoming. The oil change and tire rotation were done quickly. All the people were friendly. The Service Department was very clean and welcoming. More
November 07, 2025
After purchasing my Santa Fe from your dealership we found that the extended warranty that we also bought from you, Clement did not want to honor. It also appears that your service department has an hon found that the extended warranty that we also bought from you, Clement did not want to honor. It also appears that your service department has an honesty problem? More
Other Employees Tagged: Alyssa Roybal
November 05, 2025
My appointment was completed in a professional and timely manner. All questions were answered and explained thoroughly about my car. manner. All questions were answered and explained thoroughly about my car. More
Other Employees Tagged: Alyssa Roybal
November 02, 2025
Very helpful and knowledgeable sales and service department. Best experience I have ever had at a dealership. Highly recommend! department. Best experience I have ever had at a dealership. Highly recommend! More
Other Employees Tagged: Alyssa Roybal , Chris Bone
October 31, 2025
Very Disappointing, we are still owed a few items from our original purchase that has not been corrected.Hopefully this text gets over to the right person.We can get all of our problems , rectified our original purchase that has not been corrected.Hopefully this text gets over to the right person.We can get all of our problems , rectified More
Other Employees Tagged: Jay Brown
October 09, 2025
This stealership has had the absolute worst service I have ever experienced. I’ll be looking to sell my vehicle because I’m so disgusted with them. I have been overcharged and told things needed to be re have ever experienced. I’ll be looking to sell my vehicle because I’m so disgusted with them. I have been overcharged and told things needed to be replaced, when they were not needing to be replaced. Their warranties are a joke. They do the bare minimum and I’m done with them. I’m not even getting into all of it. Just know it’s places like this that coin the term “Stealership”. Pure Garbage. More
October 08, 2025
They treated us like we were not important during our sale. they did not want to hold up their end of the deal regarding some of our we owe things. They put very little effort into accomplishing things t sale. they did not want to hold up their end of the deal regarding some of our we owe things. They put very little effort into accomplishing things that needed to give it done for our vehicle. they treated us like we were less then and it was very overwhelming and they were unprofessional at times they gave us misinformation about what was being done to our vehicle.And how long it would take. I would say that jay in the service department did his best to overcome what the sales department did and tried to make sure things were fixed.However, parts were ordered wrong three times and we still have not gotten a part ordered correctly for aspect of an item on our we owe. More
Other Employees Tagged: Ben Robertson, Raleigh
October 08, 2025
Did not rotate my tires wasn't happy about that I look on tire pressure amount ,before I went in. Left down the road about 25 miles and they were still in same spot as before. So they were never rotated tire pressure amount ,before I went in. Left down the road about 25 miles and they were still in same spot as before. So they were never rotated More
Other Employees Tagged: Jay Brown

