

Dealership Experience
6 yrs, 2 mos
Specialties & Trainings
Management
Customer Service
263 Reviews
Write a Review263 Reviews of Jay Brown
September 19, 2025
Oil change went fine. Not sure if they completed the thorough inspection that was indicated when the car was purchased. The oil change documents did not indicate anything Not sure if they completed the thorough inspection that was indicated when the car was purchased. The oil change documents did not indicate anything else was done. More
Other Employees Tagged: Alyssa Roybal
September 19, 2025
Always a great experience. Very good communication throughout, from appointment setting to completion of the work. Very good communication throughout, from appointment setting to completion of the work. More
Other Employees Tagged: Alyssa Roybal, Kevin Ormsbee, Tyler Rodriguez, Mark McBee
September 12, 2025
Not great but not the worst. Unreliable, Count on not getting a callback, then waiting over a month, then gaslight when they can't find the documentation of your outbid calls and Unreliable, Count on not getting a callback, then waiting over a month, then gaslight when they can't find the documentation of your outbid calls and approvals, denials even when you show them the receipts, then half-xxx work followed by crickets when you complain More
Other Employees Tagged: Chris Bone, Alyssa Roybal , Ashley
September 05, 2025
Mason was great to work with. Minimal pressure. However after getting all of the documents signed and my delivered for me to drive away, then it was revealed that the key fob was Minimal pressure. However after getting all of the documents signed and my delivered for me to drive away, then it was revealed that the key fob was for a completely different vehicle and not the one I purchased. They tried a new battery in the fob and sent me home with that fob. Well 2 days later the fob no longer worked and would not start the vehicle. They towed it away and got me a loaner car to use until they can figure out with a lock smith what is required to have a working key fob. I truly feel the dealership should have noticed that it was not the correct fob for the vehicle and should have just ordered me a new replacement More
August 14, 2025
From the new car buying experience and the customer service since purchased has been exceptional service since purchased has been exceptional More
Other Employees Tagged: Alyssa Roybal
August 06, 2025
Best service that I received, they finished the job earlier than they promissed. I'm very happy with this dealer. Thank you Clement. earlier than they promissed. I'm very happy with this dealer. Thank you Clement. More
Other Employees Tagged: Alyssa Roybal