Jay Carlos

The negotiation process was painful at best. All of the back and forth with the "manager" was so time consuming. Zain was my sales associate. He was super helpful and willing to work with us All of the back and forth with the "manager" was so time consuming. Zain was my sales associate. He was super helpful and willing to work with us. No complaints about Zain. The manager stopped by for a super quick introduction, didn't even shake my hand. When the sales person went to talk to the manager, I know he wasn't the one who popped in the office. He was tossing a football in the show room and cutting up with the other sales associates. Mario in finance was superb! Took us almost 5 hours to finally make the purchase. Purchased a 2026 Rogue Platinum. The technology is great. However, after driving it a few weeks, I'm extremely disappointed in the comfort level of the front seats. I had a 2020 Rogue and loved it and that is why I purchased another Rogue. The new seat design is so incredible uncomfortable and somewhat painful plus it has less leg room. Knowing what I know now, I would not purchase this vehicle again. The 2020 design was so much better. To make matters worse, once we got home we realized the front wheel well on the passenger's side was damaged. Took it to Champion Nissan in New Braunfels who said the damage probably happened when the car was unloaded from the transportation vehicle. So, we had to take it back to City Limits Nissan in Austin for repair. The service department was great! The Service Advisor, Joseph, was great. The Service Manager Dennis was SUPER! He was so understanding and I felt confident in his willingness to help us out. He definitely went the extra mile. If I was just rating the service department it would be a solid 5. More

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Jay Carlos treated me with respect, and I felt valued. Quality work on the install. Quality work on the install. More

by Tom M. Verified Customer Verified Customer

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Was a nice dealership and they caught an issue that the dealership that sold me the car missed which allowed the other dealership to fix. dealership that sold me the car missed which allowed the other dealership to fix. More

by leeboyd73 Verified Customer Verified Customer

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Everybody at this particular Dealership was very friendly and I see that this place of business hired the best Staff, Thank you so much! Bless you All !! and I see that this place of business hired the best Staff, Thank you so much! Bless you All !! More

by JGARZA4SHO Verified Customer Verified Customer

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Very friendly and professional he took care of me as soon as I arrived. Great team as I arrived. Great team More

by janielee1904 Verified Customer Verified Customer

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Joseph/Jay Carlos is terrific, I drive past 2 other dealerships just to go to this service department where he works, I trust him 100%. dealerships just to go to this service department where he works, I trust him 100%. More

by CFBRADBURY Verified Customer Verified Customer

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Experience with this dealership was good. I would appreciate more upfront information about costs and wait time but other than that the service providers were friendly and understanding. I would appreciate more upfront information about costs and wait time but other than that the service providers were friendly and understanding. More

by N/A Verified Customer Verified Customer

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Jay was a really helpful service associate. He went above and beyond to work with us and our Nissan warranty to get our car worked on. We appreciate all his help! He went above and beyond to work with us and our Nissan warranty to get our car worked on. We appreciate all his help! More

by TEXASDAYS Verified Customer Verified Customer

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Summer was always there to answer my endless questions. Thanks for that. Also, service was very helpful. Thanks for that. Also, service was very helpful. More

by kassee27 Verified Customer Verified Customer

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Torin was great! !!!! Just a nice guy and personable. He answered all my questions and if he didn't know, he found out. This is my second time buying from this owner !!!! Just a nice guy and personable. He answered all my questions and if he didn't know, he found out. This is my second time buying from this owner. Bought a Tundra at Cedar Park. I was so happy when I found out this is owned by the same lady. If I need a new vehicle, I'm coming back to Torin and Nissan or CP Toyota. I really can't say enough good about how everyone I spoke with was so pleasant!!!!!! I took my truck back in for a hitch to be installed. Again, everyone was pleasant and professional. More

by Melody.hardin Verified Customer Verified Customer

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