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Jay Carlos
Jay Carlos at City Limits Nissan

Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
108 Reviews
4.8

108 Reviews

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108 Reviews of Jay Carlos

November 15, 2025

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Employee Rating

Very friendly and professional he took care of me as soon as I arrived. Great team More

by janielee1904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Emmanuel Soto

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Nov 15, 2025

City Limits Nissan responded

Thank you for taking the time out of your day to leave us a review, we appreciate you and we look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

November 13, 2025

Dealership Rating
Employee Rating

Joseph/Jay Carlos is terrific, I drive past 2 other dealerships just to go to this service department where he works, I trust him 100%. More

by CFBRADBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 13, 2025

City Limits Nissan responded

We are so glad to hear you continue to receive the top notch service we strive to provide, and we will definitely pass your kind comments along! Thank you for taking the time to tell us about your visit, have a great weekend and here's to many more happy miles! Thank you, Jason Laguna General Manager

November 12, 2025

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Employee Rating

Experience with this dealership was good. I would appreciate more upfront information about costs and wait time but other than that the service providers were friendly and understanding. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Ramirez

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Nov 13, 2025

City Limits Nissan responded

Thank you so much for taking the time out of your day to provide us with this feedback, we appreciate the opportunity to improve our processes and we hope to be able to provide you with many more happy miles. Thank you again and have a great weekend! Jason Laguna General Manager

November 10, 2025

Dealership Rating
Employee Rating

Jay was a really helpful service associate. He went above and beyond to work with us and our Nissan warranty to get our car worked on. We appreciate all his help! More

by TEXASDAYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2025

City Limits Nissan responded

Thank you so much for taking the time to provide us with a review regarding your Service visit, we appreciate you and look forward to providing you with many more happy miles! Thank you, Jason Laguna General Manager

November 10, 2025

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Employee Rating

Summer was always there to answer my endless questions. Thanks for that. Also, service was very helpful. More

by kassee27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miguel Vega-Centeno, Summer Longoria, Emmanuel Soto

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Nov 10, 2025

City Limits Nissan responded

We are so glad to hear you had a great visit with the Sales team and will be sure to pass your comments along! If you need anything, please don't hesitate to reach out and we'd be more than happy to help. Welcome to the City Limits Nissan family and have a great week! Thank you, Jason Laguna General Manager

October 28, 2025

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Employee Rating

Torin was great! !!!! Just a nice guy and personable. He answered all my questions and if he didn't know, he found out. This is my second time buying from this owner More

by Melody.hardin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Torin McGough, Robert Heredia, Miguel Vega-Centeno, Jose Ojeda

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Oct 28, 2025

City Limits Nissan responded

Thank you so much for your kind words and for taking the time out of your day to leave us a review, I will be sure to pass these comments along to the team and we are excited to welcome you to the City Limits Nissan family! If you have any additional needs, please don't hesitate to reach out to us and we'd be more than happy to help. Thank you again and here's to many more happy miles! Thank you, Jason Laguna General Manager

October 06, 2025

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Employee Rating

Daniel is the best! Have worked with him several times over the years. Always very professional and responsive to questions and with updates. Thanks again Daniel! The se More

by VIC.RAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, John Torres, Alex Ramirez, Emmanuel Soto

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Oct 06, 2025

City Limits Nissan responded

We are grateful for the continued opportunity to earn your business and appreciate you taking the time out of your day to leave us a review! I'll be sure to pass your comments along, please don't hesitate to call us if you have any further needs. Thanks again and have a great week! Jason Laguna General Manager

September 26, 2025

Dealership Rating
Employee Rating

I miss the car wash. The service advisor Joseph was very courteous. Services were completed in about 2.5 hours. More

by delinaustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2025

City Limits Nissan responded

Thank you for taking the time out of your day to leave us your feedback, we appreciate you and we look forward to the continued opportunity to earn your business. If you need anything, please contact us at 512-444-1400 and we would be happy to help. Thanks again and have a great weekend! Jason Laguna General Manager

September 25, 2025

Dealership Rating
Employee Rating

First class service and facility. Happy with move from Town North Nissan. I would rlhighly ecommend them. More

by scottstaylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 26, 2025

City Limits Nissan responded

Thank you for your kind review, we will be sure to pass your comments along to the team and we are grateful for the opportunity to earn your business! If you need anything at all, please don't hesitate to call us at 512-444-1400 and we'd be more than happy to help. Have a great weekend, and here's to many more happy miles! Thank you, Jason Laguna General Manager

September 24, 2025

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Employee Rating

Kemy provided the best car buying experience I ever had. I have bought a lot of cars over the last 40 years. I’m also am a salesman and appreciated him professionalism More

by stormstj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cortez, Kemy Pignault, Mario Palomo

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Sep 25, 2025

City Limits Nissan responded

Thank you so much for taking the time to leave us such a kind review, we will be sure to pass your comments along and we're grateful for the opportunity to earn your business! Welcome to the City Limits Nissan family and have a fantastic weekend! Thank you, Jason Laguna General Manager

Sep 28, 2025

City Limits Nissan responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

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