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Jay Carlos
115 Reviews
115 Reviews
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115 Reviews of Jay Carlos
Verified Customer
December 06, 2025
I spent 200 on diagnostics only for them to return my car a day late, with the problem undiagnosed and not fixed. My rep has now ghosted me to schedule a new time to come in. Completely unacceptable a day late, with the problem undiagnosed and not fixed. My rep has now ghosted me to schedule a new time to come in. Completely unacceptable More
by psu_lioness
November 30, 2025
The negotiation process was painful at best. All of the back and forth with the "manager" was so time consuming. Zain was my sales associate. He was super helpful and willing to work with us All of the back and forth with the "manager" was so time consuming. Zain was my sales associate. He was super helpful and willing to work with us. No complaints about Zain. The manager stopped by for a super quick introduction, didn't even shake my hand. When the sales person went to talk to the manager, I know he wasn't the one who popped in the office. He was tossing a football in the show room and cutting up with the other sales associates. Mario in finance was superb! Took us almost 5 hours to finally make the purchase. Purchased a 2026 Rogue Platinum. The technology is great. However, after driving it a few weeks, I'm extremely disappointed in the comfort level of the front seats. I had a 2020 Rogue and loved it and that is why I purchased another Rogue. The new seat design is so incredible uncomfortable and somewhat painful plus it has less leg room. Knowing what I know now, I would not purchase this vehicle again. The 2020 design was so much better. To make matters worse, once we got home we realized the front wheel well on the passenger's side was damaged. Took it to Champion Nissan in New Braunfels who said the damage probably happened when the car was unloaded from the transportation vehicle. So, we had to take it back to City Limits Nissan in Austin for repair. The service department was great! The Service Advisor, Joseph, was great. The Service Manager Dennis was SUPER! He was so understanding and I felt confident in his willingness to help us out. He definitely went the extra mile. If I was just rating the service department it would be a solid 5. More
by katsalinas
Other Employees Tagged: Mario Palomo , Zain
November 27, 2025
Was a nice dealership and they caught an issue that the dealership that sold me the car missed which allowed the other dealership to fix. dealership that sold me the car missed which allowed the other dealership to fix. More
by leeboyd73
Other Employees Tagged: Daniel Sanchez, John Torres, Alex Ramirez, Emmanuel Soto
November 26, 2025
Everybody at this particular Dealership was very friendly and I see that this place of business hired the best Staff, Thank you so much! Bless you All !! and I see that this place of business hired the best Staff, Thank you so much! Bless you All !! More
by JGARZA4SHO
Other Employees Tagged: Daniel Sanchez, John Torres, Alex Ramirez, Emmanuel Soto
November 15, 2025
Very friendly and professional he took care of me as soon as I arrived. Great team as I arrived. Great team More
by janielee1904
Other Employees Tagged: Daniel Sanchez, Emmanuel Soto
November 12, 2025
Experience with this dealership was good. I would appreciate more upfront information about costs and wait time but other than that the service providers were friendly and understanding. I would appreciate more upfront information about costs and wait time but other than that the service providers were friendly and understanding. More
by N/A
Other Employees Tagged: Alex Ramirez
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