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Jay Carlos
Jay Carlos at City Limits Nissan

Jay Carlos

Service Advisor

City Limits Nissan

4914 S I-35 Frontage Rd
Austin, TX 78745

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4.8
123 Reviews
4.8

123 Reviews

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123 Reviews of Jay Carlos

March 14, 2026

Dealership Rating
Employee Rating

Had my car towed in because of reoccurring problems with it not starting. Alex explained the issue and got it corrected. I’d use them again More

by djy_1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez

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March 11, 2026

Dealership Rating
Employee Rating

Love our trucks and this dealership! Great sales and great service! We will be back! More

by spesl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chenin Buck, Daniel Sanchez, Robert Heredia, Alexvid Morales, Miguel Vega-Centeno, Alex Ramirez, Mario Palomo, Emmanuel Soto, Jose Gutierrez , Cooper!

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Mar 14, 2026

City Limits Nissan responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 07, 2026

Dealership Rating
Employee Rating

The person who send me the video was really good at his job , very helpful More

by laurad_lpu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez, Alex Ramirez, Emmanuel Soto, Jose Gutierrez

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Mar 10, 2026

City Limits Nissan responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 05, 2026

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Employee Rating

Excellent customer service all the way around! The new management team is great to work with and a lot of them are Veterans. Thank you Fefe in sales for all your efforts. More

by jaronritchie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Afnan Jamhour, Mario Palomo, Mac Styrk

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Mar 08, 2026

City Limits Nissan responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at City Limits Nissan! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 01, 2026

Dealership Rating
Employee Rating

Great customer service, nice waiting area if you want to remain onsite and the work is done correctly the first time! More

by maxebygm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Ramirez, Jose Gutierrez

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Feb 02, 2026

City Limits Nissan responded

Thank you so much for taking the time out of your day to provide us with a review, we appreciate your kind words and we look forward to the continued opportunity to provide you with many more happy miles! Thank you, Jason Laguna General Manager

Feb 05, 2026

City Limits Nissan responded

Hi, thank you very much. We value you as a customer and appreciate your feedback. If there is anything we can help you with please don’t hesitate to contact us directly. Thank you again for your support.

January 18, 2026

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Employee Rating

Jose and the rest of the staff at City Limits Nissan always treat me with respect and perform services in a timely manner. More

by Tom M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez

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Jan 19, 2026

City Limits Nissan responded

We are glad to hear you had a great visit with the Service team and we appreciate you taking the time to tell us about your experience! If you have any additional questions or concerns, please don't hesitate to call us or stop by and we'd be happy to help. Thanks again and have a fantastic week! Jason Laguna General Manager

Jan 20, 2026

City Limits Nissan responded

Hi Tom, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!

January 02, 2026

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Employee Rating

Great Customer Service in the Service Department. They let you know what's wrong and then you decide to fix it. And they always do a great job More

by lprenticetx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2026

City Limits Nissan responded

We are glad to hear the Service team took good care of you and we appreciate that you took the time out of your day to leave us a review! If you have any additional questions or concerns, we would be more than happy to help. Have a great weekend and we hope to see you again soon! Thank you, Jason Laguna General Manager

January 01, 2026

Dealership Rating
Employee Rating

I’ve always had a positive experience and the guys that help are always so helpful and respectful More

by JENNIFER.MARTINEZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Sanchez

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Jan 02, 2026

City Limits Nissan responded

We are so glad to hear you had a good visit with the team and we appreciate you taking the time to tell us about your visit! Happy New Year and here's to many more happy miles! Thank you, Jason Laguna General Manager

Jan 03, 2026

City Limits Nissan responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 10, 2025

Dealership Rating
Employee Rating

Jay Carlos is a great advisor--he always gets me in and out quickly and it never costs more than what he quoted. Terrific Service Department. More

by CFBRADBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 12, 2025

City Limits Nissan responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 06, 2025

Dealership Rating
Employee Rating

I spent 200 on diagnostics only for them to return my car a day late, with the problem undiagnosed and not fixed. My rep has now ghosted me to schedule a new time to come in. Completely unacceptable More

by psu_lioness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 08, 2025

City Limits Nissan responded

We are sorry to hear about your experience with the Service team, but we are unable to locate a profile for you based on the information provided here. We would like to address your concerns and see what we can do to resolve this issue, so if you would please call us at 512-444-1400 at your convenience we would greatly appreciate it! Thank you and we hope to hear from you soon! Jason Laguna General Manager

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