Jay Carlos

Great customer service, nice waiting area if you want to remain onsite and the work is done correctly the first time! remain onsite and the work is done correctly the first time! More

by maxebygm Verified Customer Verified Customer

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Jose and the rest of the staff at City Limits Nissan always treat me with respect and perform services in a timely manner. always treat me with respect and perform services in a timely manner. More

by Tom M. Verified Customer Verified Customer

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Great Customer Service in the Service Department. They let you know what's wrong and then you decide to fix it. And they always do a great job They let you know what's wrong and then you decide to fix it. And they always do a great job More

by lprenticetx Verified Customer Verified Customer

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I’ve always had a positive experience and the guys that help are always so helpful and respectful help are always so helpful and respectful More

by JENNIFER.MARTINEZ0 Verified Customer Verified Customer

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Jay Carlos is a great advisor--he always gets me in and out quickly and it never costs more than what he quoted. Terrific Service Department. out quickly and it never costs more than what he quoted. Terrific Service Department. More

by CFBRADBURY Verified Customer Verified Customer

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I spent 200 on diagnostics only for them to return my car a day late, with the problem undiagnosed and not fixed. My rep has now ghosted me to schedule a new time to come in. Completely unacceptable a day late, with the problem undiagnosed and not fixed. My rep has now ghosted me to schedule a new time to come in. Completely unacceptable More

by psu_lioness Verified Customer Verified Customer

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Very friendly staff, love that they have doggie treats a snacks for the customers. Outlets for recharging cell phones, etc snacks for the customers. Outlets for recharging cell phones, etc More

by tsjl69 Verified Customer Verified Customer

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The negotiation process was painful at best. All of the back and forth with the "manager" was so time consuming. Zain was my sales associate. He was super helpful and willing to work with us All of the back and forth with the "manager" was so time consuming. Zain was my sales associate. He was super helpful and willing to work with us. No complaints about Zain. The manager stopped by for a super quick introduction, didn't even shake my hand. When the sales person went to talk to the manager, I know he wasn't the one who popped in the office. He was tossing a football in the show room and cutting up with the other sales associates. Mario in finance was superb! Took us almost 5 hours to finally make the purchase. Purchased a 2026 Rogue Platinum. The technology is great. However, after driving it a few weeks, I'm extremely disappointed in the comfort level of the front seats. I had a 2020 Rogue and loved it and that is why I purchased another Rogue. The new seat design is so incredible uncomfortable and somewhat painful plus it has less leg room. Knowing what I know now, I would not purchase this vehicle again. The 2020 design was so much better. To make matters worse, once we got home we realized the front wheel well on the passenger's side was damaged. Took it to Champion Nissan in New Braunfels who said the damage probably happened when the car was unloaded from the transportation vehicle. So, we had to take it back to City Limits Nissan in Austin for repair. The service department was great! The Service Advisor, Joseph, was great. The Service Manager Dennis was SUPER! He was so understanding and I felt confident in his willingness to help us out. He definitely went the extra mile. If I was just rating the service department it would be a solid 5. More

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Was a nice dealership and they caught an issue that the dealership that sold me the car missed which allowed the other dealership to fix. dealership that sold me the car missed which allowed the other dealership to fix. More

by leeboyd73 Verified Customer Verified Customer

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Jay Carlos treated me with respect, and I felt valued. Quality work on the install. Quality work on the install. More

by Tom M. Verified Customer Verified Customer

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