Great service.
Very professional and efficient. This was my first time here and I will definitely be coming back in the future.
Very professional and efficient. This was my first time here and I will definitely be coming back in the future.
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by Blake Helle
Verified Customer
Verified Customer
Service Price Transparency
Jun 27, 2025 -
City Limits Nissan responded
Thank you so much for taking the time out of your day to leave us a review regarding your recent service visit, we appreciate you and will be sure to pass your comments along to the team! If you need anything at all please don't hesitate to reach out, we are always happy to help and look forward to seeing you again soon!
Thank you,
Jason Laguna
General Manager
My service consultant Jay was great, I really appreciated
the complimentary Lyft service. Great job by everyone involved!
the complimentary Lyft service. Great job by everyone involved!
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by timothycshannon
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2025 -
City Limits Nissan responded
We are grateful for the opportunity to earn your business, and that you took the time out of your day to tell us about your service visit! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great week!
Jason Laguna
General Manager
The dealership replaced one of my tires.
Unfortunately a car can not have only one new tire :( this was after my car returned to the dealership since the problem wasn't fixed the first time
Unfortunately a car can not have only one new tire :( this was after my car returned to the dealership since the problem wasn't fixed the first time
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by Destiny
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2025 -
City Limits Nissan responded
We're sorry to hear you're not satisfied with your Service visit, we take feedback very seriously and would like to know more about your experience. If you are willing, please reach out to us at 512-444-1400 at your convenience so we can identify ways to improve and hopefully turn your experience around.
Thank you,
Jason Laguna
General Manager
Jay kept me updated until my service was complete.
He was sensitive to the fact that my car was being repaired more than 100 miles from home.
He was sensitive to the fact that my car was being repaired more than 100 miles from home.
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by EDDIE.WILKERSON
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2025 -
City Limits Nissan responded
We are glad to hear the team took great care of you during your Service visit and will be sure to pass your comments along, thank you for taking the time out of your day to tell us about it and for the opportunity to earn your business! If you have any additional questions or concerns please don't hesitate to contact us. Thanks again and have a great weekend!
Thank you,
Jason Laguna
General Manager
Great customer service!
Very friendly and professional! Explained everything that would be done and what might be recommended next time.
Very friendly and professional! Explained everything that would be done and what might be recommended next time.
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by SNELSON235
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
City Limits Nissan responded
Thank you for taking the time to leave us a review, we appreciate you and I will be sure to pass your comments along! If you need anything at all please don't hesitate to reach out. Have a great week!
Thank you,
Jason Laguna
General Manager
John Carlos was great.
Give him a bonus. Great communication and follow up via text and voice.
Give him a bonus. Great communication and follow up via text and voice.
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by FRIESBK
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2025 -
City Limits Nissan responded
We are so glad to hear you had a great service visit and will be sure to pass your comments along! If you need anything at all please reach out to us at 512-444-1400 and we'd be more than happy to help!
Thank you,
Jason Laguna
General Manager
Wouldn’t fix a flat within the tread as a Nissan policy
but did waive the diagnostic fee for a vehicle with tire sensors not hooked up at the factory. Not sure if the service center should be blamed for th
but did waive the diagnostic fee for a vehicle with tire sensors not hooked up at the factory. Not sure if the service center should be blamed for the way I feel about Nissan after this interaction, but this is an issue that needs to be addressed.
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by laura.huffstutler
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
City Limits Nissan responded
We are sorry to hear you're less than satisfied with your recent visit, our goal is to provide top notch service for every guest and falling short of that is disheartening. It appears the side wall of your tire was damaged, which cannot be patched. I know this is frustrating, but we would be happy to provide you with additional Rewards points to your Service account for the inconvenience. If you would like to provide any additional information, please reach out to us at your convenience at 512-444-1400. Thank you again and have a great week!
Jason Laguna
General Manager
Service was awful, the service manager was non-responsive
(until they finally switched service managers), everything took far longer than anticipated, and not only was the car FILTHY when we picked it up, th
(until they finally switched service managers), everything took far longer than anticipated, and not only was the car FILTHY when we picked it up, the license plate was bent - as if they hit something, and there were black greasy fingerprints on our seats. I will never take my car back there again.
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by Amanda
Verified Customer
Verified Customer
Service Price Transparency
May 26, 2025 -
City Limits Nissan responded
I am sorry to hear your experience with us was not up to the standards we set for ourselves and would like more information about your visit if you are willing. I am unable to locate a profile for you but we can be reached at 512-444-1400 at your convenience. Thank you and have a great week.
Jason Laguna
General Manager
Great Service!
Jay and Daniel exceed the expectations of customer service. They kept me informed on the progress of my vehicle. The cost of my services needed wa
Jay and Daniel exceed the expectations of customer service. They kept me informed on the progress of my vehicle. The cost of my services needed was affordable.
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by ELISA.RODRIGUEZ76
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2025 -
City Limits Nissan responded
We are grateful for the opportunity to earn your business, and that you took the time to tell us about your recent Service visit! If you need anything at all, please don't hesitate to contact us. Thanks again and have a great weekend!
Thank you,
Jason Laguna
General Manager
Just a small problem with miscommunication .
Had to threaten to leave sale before worked out. Treated food by John and FeFe.
Had to threaten to leave sale before worked out. Treated food by John and FeFe.
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by robertdspear7
Verified Customer
Verified Customer
May 17, 2025 -
City Limits Nissan responded
Thank you for your review and for the opportunity to earn your business, I am sorry for any miscommunication and appreciate you bringing it to our attention. We are glad to be able to welcome you to the City Limits Nissan family and look forward to seeing you again soon!
Thank you,
Jason Laguna
General Manager
May 18, 2025 -
City Limits Nissan responded
We're happy you found our staff to be supportive during your experience here at City Limits Nissan and we appreciate the opportunity to earn your business. If you're ever in need of assistance, please let us know! Thank you again and have a great weekend!
Chenin Buck
Owner Loyalty Manager
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