Jay Constantino, 2023 Salesman of the Year | Page 30

Quality treatment My experience overall was one of satisfaction. I would however, in the future prefer to work directly with the inidiviual having the authority to work My experience overall was one of satisfaction. I would however, in the future prefer to work directly with the inidiviual having the authority to work the pricing deal. I understand that isn't always possible. However, waiting to see if the counter offers were acceptable tend to be a less efficient way to spend time. More

Helpful 5

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Awesome Dealership! We purchased a vehicle today. The staff was amazing..super friendly! Jay got us into the car that we wanted and went above and beyond!!!! We purchased a vehicle today. The staff was amazing..super friendly! Jay got us into the car that we wanted and went above and beyond!!!! More

Helpful 4

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GREAT EXPERIENCE!!! Jay Constantino is a real asset to your company and I was very pleased with his help!!! I would definately come to Taylor's and would recommend to fa Jay Constantino is a real asset to your company and I was very pleased with his help!!! I would definately come to Taylor's and would recommend to family and friends. More

Helpful 5

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Great Job Jay did an excellent job getting us a truck in our price range with a monthly payment that fits our budget! He was super helpful and we live our new t Jay did an excellent job getting us a truck in our price range with a monthly payment that fits our budget! He was super helpful and we live our new truck! We will definitely recommend him to friends! More

Helpful 6

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Great Experience ! We where needing to find a vehicle on sat. Jay helped us look over what you had in Great Falls and your other stores. We found one and took it home th We where needing to find a vehicle on sat. Jay helped us look over what you had in Great Falls and your other stores. We found one and took it home that day! It was a great experience I will be back. Thanks a lot ! The Hermillers More

Helpful 6

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Flew in, Drove Out Flew in from Seattle after finding the perfect used 2012 GMC Sierra 2500HD at Taylor's via an online search. I worked with Jay over the phone and ema Flew in from Seattle after finding the perfect used 2012 GMC Sierra 2500HD at Taylor's via an online search. I worked with Jay over the phone and email and he did a great job making sure the rig was as good as it looked in the pics. He even picked me up from the airport. Was in and out of the dealership in about 30 minutes which I really appreciated. I'd buy from them again. Ross Seattle WA More

Helpful 7

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smooth and easy looked at cars after hours, went to dealership the next day talked with Jay and asked to have jeep brought to office so I could come drive it and look looked at cars after hours, went to dealership the next day talked with Jay and asked to have jeep brought to office so I could come drive it and look it over. when I arrived it was freshly washed and ready for me to drive.. the sale was then completed with zero snags More

Helpful 4

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nice suv, 2 breakdowns 2 weeks, Taylor's only help w/1 Thanks CarGurus for your services. Found the vechile on the internet, went to the dealership and looked at it and like it. The vechile had only been Thanks CarGurus for your services. Found the vechile on the internet, went to the dealership and looked at it and like it. The vechile had only been thru the service check and got an oil change, at the time I looked at it, it had not been detailed. Did not test drive it went on looks. I had to pay nearly 3000 over book price to purchase the vechile that would work for my family. The vechile looked great. When we were transferring vechiles the salesman told us to come back the next day and he would interduce us to the service crew and get us one free oil change and have the outfit detailed. Then told me how awsome of detailing job his son does and how great our new outfit would look. Went back the next day snowy conditions the salesman met me outside and said that a detailing probably wouldn't be good today, I agreed. I went inside to give the financing guy some paperwork when I was done the salesman met me on my way back through the store with a fast car wash coupon since they were unable to do the detailing and I drove there. I also asked the salesman about a noise, he told me it was the auto leveling system, thats what it sounds like he has one on his outfit and how great and smooth it drives and how it levels when you do towing. What do you know 3 days later the water pump goes out, contacted the salesman to see what to do since he sold me an extended warranty and he did not know how the warranty worked. So I was out of town the next day and my wife had to figure out how to get the kids to and from school. A complacation that could have been prevented if he would have known how the warranty they sell works. The warranty took care of 75 percent of it and TAM took care of the rest, they TAM tried to make me pay a deductible until I brought it to there attention that there was no deductible and then oh ya there is no deductible. That next weekend I was traveling so I contacted the salesman to see if I could leave the vechile there and have it detailed, he told me thats what the fast car wash coupon was for, i said no you promised me a detail, he said leave it and he would get it taken care of. Come on $15 car wash does not equal a $300 detail. I returned back that evening to a quickly washed outside and a shampoo job in the cargo area, and that's all. I was unimpressed with the job they had all day to clean it that's what I received. Of course was unable to reach my salesman. But after making a few calls, the xxx. Mgr called me and told me how great of condition this 11 year outfit was in. I agreed but the salesman promised me a detailing and that's all I was expecting. Then the xxx. mgr tells me how dirty my trade in was, which it was dirty, but that had nothing to do with what was promised to me. So the next Monday I called the service department to see how much it was going to cost me to have the inside detailing finished, and then they decided they would detail the inside for me but it was going to take 2 days, so once again I had to find a rental vehicle and drive 70 miles to have them detail it. Finally got it detailed, looks like it should awsome newly purchased vechile. Now the auto leveling suspension doesn't work, contracted the salesman, he knows nothing about the system or the extented warranty, was not friendly and no help. I love my vechile and once all the promises are met I will leave Taylor's Auto Max alone, you make a promise you honor it. Thanks Taylor's Auto Max for the over priced outfit, the stress, many miles and rental costs, and new used vechile on its second problem in less than 14 days. And jay, service after the sale is my priority, really? You are right I will never be pleased when you don't honor you promises, I know your a salesman, but do what you say and know what you sell. And jay maybe get to know your customers, I don't live on a farm. More

Helpful 2

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Great Experience It was a great experience. We stopped in Saturday and talked with Jay. He called us back on Wednesday and had us come look at another car. We found It was a great experience. We stopped in Saturday and talked with Jay. He called us back on Wednesday and had us come look at another car. We found a great car. More

Helpful 7

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"Amazing Service" I think Jay had me at hello and the warm hand shake. Completely honest about the vehicles on display and just the friendliest staff of people I ever m I think Jay had me at hello and the warm hand shake. Completely honest about the vehicles on display and just the friendliest staff of people I ever met. I never felt rushed or bullied into buying from Taylor's Auto Max and I would recommend Jay and his co-staff to anyone. I'm glad I got what I was looking for with out all the run around and jumping through hoops. Once again, amazing service!! Thanks Jay Constantino!! More

Helpful 4

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