Osmary Morales

I have been with Mercedes Benz of Georgetown for 21 years and have purchased 3 cars during that time period but service has diminished considerably over the last few years. I own an S-580 even though that sh and have purchased 3 cars during that time period but service has diminished considerably over the last few years. I own an S-580 even though that shouldn’t matter and I have found dirt/grease stains within interior after service. The most recent issue I had is they didn’t initially recognize my appointment and placed me with a service advisor that wasn’t one I requested. I waited with my car a good 10 minutes before I was seen. Even had to wait in waiting area for the loaner car which I’ve never had to do before. Upon picking up my vehicle, the service advisor assigned to me called for my vehicle and it took 15 minutes while I again waited even though my car had been ready since 9:00am that morning and I was there to pick up at 3:00pm. I don’t know if I’ll look at purchasing from Georgetown MB upon looking for another vehicle. More

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The dealership has qualified and professional staff dedicated to customer satisfaction! My assessment is based on years of obtaining service and purchases from this dealership. I am particularly impres dedicated to customer satisfaction! My assessment is based on years of obtaining service and purchases from this dealership. I am particularly impressed with the staff’s knowledge and attitude towards ensuring the customer is knowledgeable and aware of the work being done on their vehicle.An added plus is the dealer’s management staff, Alphonso!We have watched this young grow with Mercedes as a service advisor to now being the service manager! We are so proud of him for his growth and MB for recognizing talent within their ranks!!! More

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Always amazing service! I truly appreciate the entire staff at this dealership! It's always a great experience. I truly appreciate the entire staff at this dealership! It's always a great experience. More

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Osmary Gonzales was excellent, she gets 5 stars. On the other hand my glb250 has had the same issue with the ac blower making a loud noise on high. The service department did some sealant work to On the other hand my glb250 has had the same issue with the ac blower making a loud noise on high. The service department did some sealant work to stop it and yet it still continues. This was the 4th time since 2022 that I have had to bring in. More

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Pricy but love Mercedes Benz. Sales and service teams are Awsome. Nice location in Georgetown Sales and service teams are Awsome. Nice location in Georgetown More

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An excellent service and very friendly and knowledgeable service manager BsMary. Very detailed report was provided and showing in-depth inspection. Requested work was done on a Timely manner. service manager BsMary. Very detailed report was provided and showing in-depth inspection. Requested work was done on a Timely manner. More

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The team were super helpful. I brought my car in for maintenance and was able to stay in the dealership while it was getting service. Was able to work and wait until everything w I brought my car in for maintenance and was able to stay in the dealership while it was getting service. Was able to work and wait until everything was completed. More

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The staff and the service is superb! Osmary my advisor is out of this world . Five star service Thank you. Osmary my advisor is out of this world . Five star service Thank you. More

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Service was professional and price was great! The lounge was well stocked with snacks and beverages. The lounge was well stocked with snacks and beverages. More

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I received inconsistent information regarding diagnosis of problems. Ultimately the service department reloaded software that seems to have corrected two issues. Two other issues were caused by the factory of problems. Ultimately the service department reloaded software that seems to have corrected two issues. Two other issues were caused by the factory when assembling the vehicle. Those were repaired. I’ve owned five Mercedes and from my experience the quality on certain models is not up to prior standards. The vehicle is a SUV that is assembled in America, so I shouldn’t be surprised about factory assembly issues. More

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