Jay made sure I was taken care of with excellent
communication and very knowledgeable. I will be back again. Thanks
communication and very knowledgeable. I will be back again. Thanks
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by dawnegilmore
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
Always great I tell my friends to go there when they are
ready to buy a car
ready to buy a car
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by SMITHGINGER42
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
Thank you for the dealer did good.
I wonder if things remove and place back as if. Nothing bad. But missing wheel tire cap. Overall thank you Manly Honda did a great one.
I wonder if things remove and place back as if. Nothing bad. But missing wheel tire cap. Overall thank you Manly Honda did a great one.
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by jaysin_singhavara
Verified Customer
Verified Customer
Service Price Transparency
Sep 08, 2026 -
Manly Honda responded
Thank you so much for your kind words and for choosing us! We truly appreciate your business and look forward to serving you again next time. Have a wonderful day!
Best,
Your Manly Honda Team
Trustworthy, caring, great value.
Jay is the only person I trust with my vehicle. I will not hesitate to return and to refer family and friends
Jay is the only person I trust with my vehicle. I will not hesitate to return and to refer family and friends
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by tinas
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
Sep 09, 2026 -
Manly Honda responded
Thank you so much for your kind words and for choosing us! We truly appreciate your business and look forward to serving you again next time. Have a wonderful day!
Best,
Your Manly Honda Team
Excellent communication and fast service.
Jay took the time to explain the services completed on my car and made sure my servicing was finished by the promised pick time.
Jay took the time to explain the services completed on my car and made sure my servicing was finished by the promised pick time.
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by CATWAHINE9
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
Aug 04, 2026 -
Manly Honda responded
Thank you for choosing Manly Honda and for being our customer!
Best,
Your Manly Honda Team!
This experience was a lot smoother than previous ones.
Efficient. Speedy. Pleasant and thoughtful. Thank you
Efficient. Speedy. Pleasant and thoughtful. Thank you
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by ARIESCALIBER79
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
Aug 04, 2026 -
Manly Honda responded
Thank you for choosing Manly Honda and for being our customer!
Best,
Your Manly Honda Team!
Manly always goes above and beyond to make sure my car
gets the service needed and also I'm comfortable and taken care of while my car is being serviced.
gets the service needed and also I'm comfortable and taken care of while my car is being serviced.
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by JULIANARIAL85
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
Aug 04, 2026 -
Manly Honda responded
Thank you for choosing Manly Honda and for being our customer!
Best,
Your Manly Honda Team!
I would like to apologize for the bad review I left for
Manly Honda, it was a miscommunication, it was Hansel Subaru that my problem was actually with, Manly Honda is a great dealer, and great staff, espec
Manly Honda, it was a miscommunication, it was Hansel Subaru that my problem was actually with, Manly Honda is a great dealer, and great staff, especially my salesperson Denise Rice.
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by Hittman1971
Verified Customer
Verified Customer
Service Price Transparency
Jun 18, 2026 -
Manly Honda responded
Dear Hittman1971,
Thank you for taking the time to share your feedback. I am very sorry to hear that your recent experience with our service department left you feeling this way, especially regarding your vehicle and warranty. This is certainly not the level of satisfaction we strive to provide our customers.
We take your concerns seriously and want to understand exactly what went wrong so we can make things right. Please reach out to me directly at your earliest convenience so we can discuss your situation and work toward a resolution.
Sincerely,
Jose Rocha
Customer Experience Manager
Manly Honda
707 535 1163 - jrocha@manlyauto.com
Good customer service.
Done in the estimated time given Quick, fast, friendly, and east check In
Done in the estimated time given Quick, fast, friendly, and east check In
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by Olveram16
Verified Customer
Verified Customer
Other Employees Tagged:
Jay Emery
Aug 04, 2026 -
Manly Honda responded
Thank you for choosing Manly Honda and for being our customer!
Best,
Your Manly Honda Team!
Lured me in quoting $350 for AC diagnostic.
When I got there was told $500 for the diagnostic. No apologies or allowance made for the $150 increase in the quote.
The above problem was resolv
When I got there was told $500 for the diagnostic. No apologies or allowance made for the $150 increase in the quote.
The above problem was resolved with a partial refund.
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by STANGREENBERG
Verified Customer
Verified Customer
Jun 16, 2026 -
Manly Honda responded
Hello STANGREENBERG,
Thank you for bringing this to our attention. I sincerely apologize for the confusion and frustration regarding your AC diagnostic quote. Transparency in our pricing is incredibly important to us, and it is clear we missed the mark in explaining the discrepancy between the initial quote and what you were presented with upon arrival.
I would appreciate the opportunity to review your visit and make this right. Please get in touch with me directly at your earliest convenience so we can discuss a proper resolution. - Thank you for being our customer!
Best regards,
Jose Rocha
Customer Experience Manager
707.535.1163 - jrocha@manlyauto.com
Jun 17, 2026 -
Manly Honda responded
Dear, Stan
Thank you for taking the time to speak with me today. We truly appreciate the opportunity to be of service and assist with your vehicle needs. I'm glad we were able to reach an agreement and a solution that provided a better understanding for everyone involved.
We will also use this as a coaching opportunity for our team and provide additional training to ensure our air-conditioning repair recommendations and estimates are communicated clearly and thoroughly, helping eliminate any future confusion.
We look forward to being of help in the future. Please don't hesitate to reach out if there is anything else we can do for you.
Thank you,
Jose Rocha
Customer Experience Manager
Manly Honda
707 535 1163 - jrocha@manlyauto.com
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