Very informative, helpful.
Assuring. Casey knew what he was doing, wouldn’t hesitate to come work with him again!
Assuring. Casey knew what he was doing, wouldn’t hesitate to come work with him again!
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by danahuckaba
Oct 09, 2026 -
Serra Toyota of Decatur responded
Thank you for your feedback. We appreciate your comments about our team's knowledge and helpfulness at Serra Toyota Decatur. Please feel free to contact us directly if you have any concerns.
Michael McLeod
General Manager
256-340-0330
Great service
Jaydon was a wonderful salesman
Would
strongly recommend hiim
Great person and very knowledgeable
strongly recommend hiim
Great person and very knowledgeable
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by Pdlowman68
Oct 08, 2026 -
Serra Toyota of Decatur responded
Thank you for your recommendation. We appreciate your feedback about our team at Serra Toyota Decatur.
Michael McLeod
General Manager
256-340-0330
I had a pleasant experience with the sales person, Jayden
Jackson. José is the finance member that I met with.land he was very nice.
I was pleasantly surprised when my vehicle came in early. Jayden made the
Jackson. José is the finance member that I met with.land he was very nice.
I was pleasantly surprised when my vehicle came in early. Jayden made the appointment for 1 o’clock the next day. When I arrived, he was ready for me. It probably took possibly 15 minutes for the test drive and the paperwork that he needed to do. However, I waited three hours on someone to meet with me from the finance team. When I first arrived, it seemed very busy. After the first 45 minutes to an hour, there was hardly anybody in there but me. I believe this is a tactic that is used by the finance department/dealerships. Most working people don’t want to take off any more time so they just want to finish. When I finally did get to the finance department there were lots of add-ons for extra dollars that I did not want. I’m retired, so I didn’t have anything to lose. I didn’t have to say yes I could’ve said no and gone somewhere else. I had to make arrangements for someone else pick up my grandchildren from school because of the length of time it took. Either way, whether it was a three hour wait that was honest, or whether it was a sales tactic, that part was a bad experience. Other than that, I would have given my experience of 5 star rating.
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by CJ
Sep 08, 2026 -
Serra Toyota of Decatur responded
Hello, we’re so glad to know you had such a pleasant car-buying experience with our Sales Team and that your vehicle arrived earlier than expected. It’s wonderful to know the process was smooth and efficient once you arrived, and we truly appreciate your kind words and recommendation. Congratulations on your new vehicle, and we look forward to assisting you again at Serra Toyota Decatur.
I love how they took the time to work with me!
Regardless my financial situation. They made sure I left satisfied!!
Regardless my financial situation. They made sure I left satisfied!!
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by stephaniericardoo19
Other Employees Tagged:
Sway
Jul 21, 2026 -
Serra Toyota of Decatur responded
Thank you for sharing your experience. We're glad our team could assist you. We appreciate your feedback at Serra Toyota Decatur.
Michael McLeod
General Manager
256-340-0330
Mr. Jaydon is fantastic, worked with us to get the deal
wrapped up, would recommend.
wrapped up, would recommend.
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by lauradenham001
Other Employees Tagged:
The financial officers were all extremely helpful & courteous
May 24, 2026 -
Serra Toyota of Decatur responded
Thank you for recommending Serra Toyota Decatur. We appreciate your feedback about your experience.
Michael McLeod
General Manager
256-340-0330