Jose Ixchajchal

We were treated respectfully and great caution was given to our comfort and satisfaction. Sale representative was very courteous. to our comfort and satisfaction. Sale representative was very courteous. More

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It was great very nice meeting with see and Jose very good conversation with them they make everything so easy great job guy 100% satisfaction good conversation with them they make everything so easy great job guy 100% satisfaction More

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Everyone is very nice and helpful in every way always keeping you updated on what stage your service is in great dealership keeping you updated on what stage your service is in great dealership More

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Mitchell was great, very personable and professional, got stuff done quickly or figured out why things weren’t complete and got them back on track swiftly. No negative experiences at all, would recommend Mi stuff done quickly or figured out why things weren’t complete and got them back on track swiftly. No negative experiences at all, would recommend Mitchell and Serra to anyone! More

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I had a pleasant experience with the sales person, Jayden Jackson. José is the finance member that I met with.land he was very nice. I was pleasantly surprised when my vehicle came in early. Jayden made the Jackson. José is the finance member that I met with.land he was very nice. I was pleasantly surprised when my vehicle came in early. Jayden made the appointment for 1 o’clock the next day. When I arrived, he was ready for me. It probably took possibly 15 minutes for the test drive and the paperwork that he needed to do. However, I waited three hours on someone to meet with me from the finance team. When I first arrived, it seemed very busy. After the first 45 minutes to an hour, there was hardly anybody in there but me. I believe this is a tactic that is used by the finance department/dealerships. Most working people don’t want to take off any more time so they just want to finish. When I finally did get to the finance department there were lots of add-ons for extra dollars that I did not want. I’m retired, so I didn’t have anything to lose. I didn’t have to say yes I could’ve said no and gone somewhere else. I had to make arrangements for someone else pick up my grandchildren from school because of the length of time it took. Either way, whether it was a three hour wait that was honest, or whether it was a sales tactic, that part was a bad experience. Other than that, I would have given my experience of 5 star rating. More

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Rusher Clemons was excellent to work with. He worked with us to find a vehicle we that we loved. The whole process was fairly quick and easy. He worked with us to find a vehicle we that we loved. The whole process was fairly quick and easy. More

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The experience purchasing our Land Cruiser at Serra was exceptional & efficient. Kevin, Jacob & Jose made our trip from Murray, KY well worth it! My LC made it from a FL port to their AL lot & in my posses exceptional & efficient. Kevin, Jacob & Jose made our trip from Murray, KY well worth it! My LC made it from a FL port to their AL lot & in my possession all within a week. And, it was perfect…exactly as ordered. Hands down the best dealership my husband & I have encountered over the years. Keep up the hospitality & great team work, Serra! Many thanks , The Armstrong’s. More

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Easy to deal with and very nice facilities. Mitchell was knowledgeable and helpful with the purchase of a new Highlander. Mitchell was knowledgeable and helpful with the purchase of a new Highlander. More

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Everyone was very friendly and helpful. Loved giving my business here! Our agent was helpful and wanted the best for us! Loved giving my business here! Our agent was helpful and wanted the best for us! More

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George was absolutely wonderful! Amazing dealership experience, excellent service, and truly went above and beyond throughout everything. Amazing dealership experience, excellent service, and truly went above and beyond throughout everything. More

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