Jose Ixchajchal

The salesman we were referred to was not available, Tre came out to greet us. Tre took care of us from start to finish, answered all questions we had to the best of his ability and got answers if he didnt came out to greet us. Tre took care of us from start to finish, answered all questions we had to the best of his ability and got answers if he didnt know. He was honest and served us with great integrity representing your dealership. We plan to buy another vehicle in a couple years and Serra Toyota will be our 1st and hopefully only stop. More

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We always buy our Vehicles from Serra Toyota. ...this makes our 5th one in 9 yrs...Can't say enough about the Staff ...Very pleasant to deal with and very Professional to say the least...We will n ...this makes our 5th one in 9 yrs...Can't say enough about the Staff ...Very pleasant to deal with and very Professional to say the least...We will never go anywhere else....Very pleased with everyone who goes the extra mile to help i n any way they can....IWe do appreciate everything they do to make you feel like Family....No just the sale....but Service and anything else that we needed...Thank you George Jones,Joel Capp,And especially Mike McCloud... More

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Michael McCleod and the staff at Serra Toyota Of Decatur took care of us better than any car buying experience we’ve ever gone through. We highly recommend Serra Toyota for your next car purchase! 20/10! took care of us better than any car buying experience we’ve ever gone through. We highly recommend Serra Toyota for your next car purchase! 20/10! More

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We were treated respectfully and great caution was given to our comfort and satisfaction. Sale representative was very courteous. to our comfort and satisfaction. Sale representative was very courteous. More

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It was great very nice meeting with see and Jose very good conversation with them they make everything so easy great job guy 100% satisfaction good conversation with them they make everything so easy great job guy 100% satisfaction More

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Everyone is very nice and helpful in every way always keeping you updated on what stage your service is in great dealership keeping you updated on what stage your service is in great dealership More

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Mitchell was great, very personable and professional, got stuff done quickly or figured out why things weren’t complete and got them back on track swiftly. No negative experiences at all, would recommend Mi stuff done quickly or figured out why things weren’t complete and got them back on track swiftly. No negative experiences at all, would recommend Mitchell and Serra to anyone! More

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I had a pleasant experience with the sales person, Jayden Jackson. José is the finance member that I met with.land he was very nice. I was pleasantly surprised when my vehicle came in early. Jayden made the Jackson. José is the finance member that I met with.land he was very nice. I was pleasantly surprised when my vehicle came in early. Jayden made the appointment for 1 o’clock the next day. When I arrived, he was ready for me. It probably took possibly 15 minutes for the test drive and the paperwork that he needed to do. However, I waited three hours on someone to meet with me from the finance team. When I first arrived, it seemed very busy. After the first 45 minutes to an hour, there was hardly anybody in there but me. I believe this is a tactic that is used by the finance department/dealerships. Most working people don’t want to take off any more time so they just want to finish. When I finally did get to the finance department there were lots of add-ons for extra dollars that I did not want. I’m retired, so I didn’t have anything to lose. I didn’t have to say yes I could’ve said no and gone somewhere else. I had to make arrangements for someone else pick up my grandchildren from school because of the length of time it took. Either way, whether it was a three hour wait that was honest, or whether it was a sales tactic, that part was a bad experience. Other than that, I would have given my experience of 5 star rating. More

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Rusher Clemons was excellent to work with. He worked with us to find a vehicle we that we loved. The whole process was fairly quick and easy. He worked with us to find a vehicle we that we loved. The whole process was fairly quick and easy. More

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The experience purchasing our Land Cruiser at Serra was exceptional & efficient. Kevin, Jacob & Jose made our trip from Murray, KY well worth it! My LC made it from a FL port to their AL lot & in my posses exceptional & efficient. Kevin, Jacob & Jose made our trip from Murray, KY well worth it! My LC made it from a FL port to their AL lot & in my possession all within a week. And, it was perfect…exactly as ordered. Hands down the best dealership my husband & I have encountered over the years. Keep up the hospitality & great team work, Serra! Many thanks , The Armstrong’s. More

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