Jayson Navarro | Page 32

Amazing!!! Beat other dealership prices by over $100 per month! And made everything painless so I only had to go to the dealership once to pick up my car! Beat other dealership prices by over $100 per month! And made everything painless so I only had to go to the dealership once to pick up my car! More

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Wonderful Service! I was so impressed with the support and speediness of the team at Lundgren, particular Jayson. I was greeted with a warm and genuine hello from the st I was so impressed with the support and speediness of the team at Lundgren, particular Jayson. I was greeted with a warm and genuine hello from the start. Everyone was so kind, informative, and cared about my needs. Buying a car can be such an overwhelming experience, but this team made it feel easy and effortless. They took care of everything for me and clearly ran like a well oiled machine. I would highly recommend anyone to work with this team and am beaming about the experience that I had. Thank you! More

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Jayson was very good, it was a very positive experience! I would definitely buy in the future from this person and this dealership! Anne Robertson I would definitely buy in the future from this person and this dealership! Anne Robertson More

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Jayson Navarro is the Best!! Jayson was very patient and knew exactly what we wanted. He didn’t pressure us and always offered us coffee and popcorn. 😊. Our experience was very s Jayson was very patient and knew exactly what we wanted. He didn’t pressure us and always offered us coffee and popcorn. 😊. Our experience was very stress free and it was all because of him. Thank you Jayson! More

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Wonderful experience Jayson has what it takes to satisfy a customer, he was able to guide us towards making the best choice at a reasonable price. He is a professional. Jayson has what it takes to satisfy a customer, he was able to guide us towards making the best choice at a reasonable price. He is a professional. More

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Jayson!!! is great! Jayson was great, worked with my crazy schedule, stayed on top of everything. nothing got by this guy, I was not easy on him by change my plans a lot Jayson was great, worked with my crazy schedule, stayed on top of everything. nothing got by this guy, I was not easy on him by change my plans a lot. he was flexible and worked with me to make it happen. I got a great vehicle at a fair price. More

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A pleasure Jayson was a great help while looking for a car. He was very friendly and had a great attitude about everything while cracking an occasional joke. Gre Jayson was a great help while looking for a car. He was very friendly and had a great attitude about everything while cracking an occasional joke. Great experience More

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Jayson was awesome, we went through so many obstacles because I was a first time buyer and Jayson never gave up on us no matter what! I would highly suggest was awesome, we went through so many obstacles because I was a first time buyer and Jayson never gave up on us no matter what! I would highly suggest him and Lundgren Honda 100%! Thanks so much. We are excited to be apart of the Honda family. More

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Be Careful with Jayson If you're looking to buy a car from the typical, infamous salesman, Jaysons's your man. I recently purchased my first car from this dealership. M If you're looking to buy a car from the typical, infamous salesman, Jaysons's your man. I recently purchased my first car from this dealership. My dad suggested this particular Lundgren because he has always worked with honest, straight-shooting staff for the past 25 years. Jayson, was anything but this. Two weeks before coming into the dealership, I had emailed him specifically what I was looking for. Every single car that he sent me did not meet my qualifications. While it was frustrating, I blamed it on human error and quickly dismissed it. My dad came with me to the dealership to prevent me from being ripped off as I am a young woman. However, he was confident that this would not happen. Once in the dealership, all of his confidence went out the window. The car that I was interested in needed some body repair work, and was originally priced to match the "outstanding condition" quote, according to Edmunds.com. When I asked for justification for the price of the vehicle, which was clearly not outstanding, he stated that he was "laid-back" and "fair" and would not negotiate price (as he literally crossed his legs, and put his hands behind his head). However, the $225 for a monthly payment was not the same $177 a month I researched using Lundgren's calculator on their website. After I asked twice more why these were such different numbers, he stated the $225 included taxes and fees. At this point, most decent salesman would have explained these numbers in detail. However, he merely rolled them off his tongue as quickly as he could. Another five minutes later, he scribbled these numbers on a paper without labeling each one, and forgot to add in the VSI fee. In between these short, meaningless interactions, he juggled another upset customer that later came up to my father and I to warn us to "Be careful with Jayson". At the end of this non-negotiation, I stated that I would only take the deal for $180 a month for 60 months; fair is fair. Jayson confirmed over the phone that he could do these numbers and would send written verification via email. Not so shockingly, the numbers did not match what he stated on the phone to me 10 minutes prior. After some more discussion, he honored my asking price and we set up a meeting to sign paperwork and trade in my vehicle. A day before the appointment, I called Lundgren to find out what to expect during that time as Jayson gave me no clear information via email when I had questions. Brian, the manager, told me that I would actually need to come in more than once to get the car as my appointment was too late in the day to process the information with my insurance. Jayson did not communicate any of this to me. Both my father and I had to rearrange our schedules last minute to get the same day service as I no longer live in the Auburn area. The day of signing, I asked to work with the manager as I did not anticipate things going smoothly with Jayson. Everyone that I worked with that day was very professional and well-spoken. While I could claim that my age and gender were the reasons for Jayson's inabilities, I strongly believe that he treats everyone with equality. I predict that he is equally dishonest and unfair to all of his clients. I am a very understanding person and gave him several chances to truly represent a place that my dad has enjoyed doing business with for the past 25 years. Maybe Jayson is the only salesman that believes that the customer merely represents the dollar. Or, maybe the dealership is becoming more "laid-back", and, fair does not mean what it used to. Regardless, be careful with Jayson. More

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Very good experience buying a used vehicle here My stepson located a used car at this dealership and we are very happy with the quality of the people who helped us. Jayson was our salesman who made My stepson located a used car at this dealership and we are very happy with the quality of the people who helped us. Jayson was our salesman who made certain that the process of getting the vehicle went smoothly. We went over the details of the sale on Saturday and came back on the following Monday with a check to complete our commitment. The vehicle was cleaned inside and out and we drove out with an inspection sticker on the same day. In-between our departure, this dealership has a cafe with a cook who makes made-to-order sandwiches and breakfast. We had a complimentary lunch and sat in comfortable chairs with cellphone charging stations. Air conditioned comfort and a nice atmosphere. We were out and on the road in a very short time, thanks to our assistant, Jayson, who made the transfer process as efficient as he could by making phone calls to the registry and communicating with us if it would be helpful to followup with our Insurance agent. Very professional and personal service. I do not have a single criticism with our experience. We were very happy with the purchase and pleasantly surprised with the high degree of customer service that we were given. More

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