Jc Rivero

recently had the pleasure of purchasing my new Volvo XC60 from Volvo Cars North Miami, and I felt compelled to share my experience. From the moment I stepped onto the lot, the atmosphere was refre XC60 from Volvo Cars North Miami, and I felt compelled to share my experience. From the moment I stepped onto the lot, the atmosphere was refreshingly different from other dealerships I've visited. My sales consultant, Gio Salazar, was an absolute professional. She was incredibly knowledgeable about the entire Volvo lineup, but more importantly, she genuinely listened to my needs and preferences. I came in with a pretty clear idea of what I wanted (the XC60 Recharge with the Bowers & Wilkins sound system was a non-negotiable for me), and Gio didn't try to push me towards something else. Instead, she focused on finding the exact configuration I was looking for, even going so far as to check inventory at sister dealerships when the specific color I wanted wasn't immediately available. The test drive was thorough and informative. Gio pointed out key features I might have missed on my own and encouraged me to truly experience the car's handling and technology on both surface streets and the I-95 stretch nearby. It wasn't just a quick loop around the block; it felt like a genuine opportunity to get acquainted with the vehicle. Where Volvo Cars North Miami truly shone for me was in the transparency of the negotiation process. There was no back-and-forth "manager's special" theatrics. They presented their best offer upfront, and while we did discuss a few minor adjustments, it was done in a very straightforward and respectful manner. The finance department, led by Ms. Rivero, was equally efficient. He clearly explained all the options without any high-pressure sales tactics for extended warranties or additional services, allowing me to make informed decisions. The delivery process was also very thoughtful. The car was meticulously detailed, and Gio spent a good hour with me going over all the infotainment features, setting up my Volvo ID, and explaining the Volvo On Call app. It’s the little things, like her making sure my phone was paired and that I understood how to use the adaptive cruise control, that really made a difference. The only minor point I'd mention, and it's truly minor, is that parking on a busy Saturday afternoon can be a little tight, but the staff was quick to direct me to an available spot. Overall, I highly recommend Volvo Cars North Miami. Their commitment to customer service, knowledgeable staff, and transparent process made buying my new car a genuinely pleasant experience. I'm already looking forward to my first service appointment, confident that I'll receive the same level of excellent care. More

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Volvo Cars North Miami provided an exceptional buying experience! The sales team was professional, knowledgeable, and genuinely focused on meeting my needs. The entire process was smooth, transparent, an experience! The sales team was professional, knowledgeable, and genuinely focused on meeting my needs. The entire process was smooth, transparent, and stress-free. I felt valued as a customer from start to finish. Highly recommend visiting them for a five-star car buying experience! More

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Amazing staff ! Sales & Service. The whole customer experience is outstanding. The lounges in the showroom and the service center are extremely comfortable and pet f Sales & Service. The whole customer experience is outstanding. The lounges in the showroom and the service center are extremely comfortable and pet friendly ! More

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manger : Cesar PRIVATE OWNED VOLVO , RUN AWAY DO NOT COME HERE FROM A GIRL TO ANOTHER GIRL left a bad honest review on googled , His scam artist self said “ I told you we had to check the battery COME HERE FROM A GIRL TO ANOTHER GIRL left a bad honest review on googled , His scam artist self said “ I told you we had to check the battery “ sweetie . I visually showed you my battery has been checked 4 times , it’s not the battery :) super discriminationary behavior from manger Cesar & service host Carlos . if you plan on getting a Volvo , go absolutely anywhere else :) or to an actual Volvo !! this private owned is too stingy and entitled.. I shouldn’t have to be one calling insurance companies :) that’s ur job Carlos :) do it As to Cesar :) you never heard the policy the customer is always right ? I’ll be back with channel ten news More

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Management of this dealership is very bad. That’s why all employees working bad too. They destroying a Volvo brand value because the don’t care. Don’t recommend to buy anything there. Especial That’s why all employees working bad too. They destroying a Volvo brand value because the don’t care. Don’t recommend to buy anything there. Especially Marlin and Ricky. They are scammers More

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Just got our 2nd car and gotta say we are lifelong Volvo fans thanks to Alejandro Reynaldos and the entire team at Volvos Cars North Miami. Highly recommend! fans thanks to Alejandro Reynaldos and the entire team at Volvos Cars North Miami. Highly recommend! More

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I am very happy and satisfied for the exellent service provides by Tito and JC. Thanks and Congratulations for having very efficient people provides by Tito and JC. Thanks and Congratulations for having very efficient people More

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Experience was a mixed bag. The sales person was knowledgeable and helpful. However, 2 issues. First, I had my own financing with my credit union. Rather than tell me up-fro The sales person was knowledgeable and helpful. However, 2 issues. First, I had my own financing with my credit union. Rather than tell me up-front he would not accept credit union financing, the manager had sales and his finance manager offer to see if they could match or better the rate I had received. In hindsign, I should have said no, don't bother. After sitting and waiting for nearly two hours, I met with the finance person who presented me with their best rate, which was higher than my credit union. When I told her I'll go with my own financing, she proceeds to tell me that the manager will only honor the deal made if I use their financing, and as a policy they will not accept financing from a credit union because its not in their interests. Big banks, in her words, not mine, 'kick them back money' when they use them. Definitely unethical, possibly illegal, and unfair to the customer. I get it, they're in it to mak money. But if that's your policy, state that up-front so a customer can can make a decision on whether to do business or go elsewhere. That stunt cost me nearly 2 hours of my time and $575 ($7/mo more) because the rate was slightly higher. I think they took advantage because the dealership was so far away from where I lived and I had already agreed to the trade in of my old vehicle. If it had been a local dealership, I probably would have told them to kick rocks. Second issue was the CPO program. I reviewed the CARFAX prior to setting the appointment. Before offering the car as CPO, it indicates the inspection was performed, brake rotors replaced, four tires replaced, wipers replaced. When I examined the vehicle, I noticed immediately the tires were not new. Like most average people, I assumed replaces with new tires. After a little back and forth, the sales rep finally admitted that they will replace worn tires with used ones because the vehicle manufacture says its okay as long as they have 5/32" tread depth. On my trip home, I ran into some lite rain. When the wipers kicked on, instead of a clean windshield, STREAKS! because the wipers were old, not new. I didn't bother to check wipers on a Volvo CPO vehicle. I should have. That made me begin to wonder if any of the stated inspections or maintenance were actually completed. Little details make a big difference, because they determine confidence. Let's see how Volvo of Miami responds. More

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Purchased a used 2017 Chevrolet Bolt EV and had a good experience. Ricky from sales was very helpful and communicative, upfront with pricing, even went above and beyond in getting the vehicle charged so w experience. Ricky from sales was very helpful and communicative, upfront with pricing, even went above and beyond in getting the vehicle charged so we'd have enough range to drive back home. JC in finance was a pleasure and made everything quick and easy. Only issue was even though Ricky was at the time more than willing to help us with document needed for the tax credit, getting a copy sent over took some time. Had to call and ask to speak to Roger from accounting directly to have the copy finally sent weeks later. More

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They are not trying to sell you a car, they are trying to buy a car with you like family. I never felt comfortable with any store employee before I met them. Giovanna S, Jorximar R. and Serdar D. Thank you a buy a car with you like family. I never felt comfortable with any store employee before I met them. Giovanna S, Jorximar R. and Serdar D. Thank you all, for welcoming me like a part of your family. More

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