Jean Paul Buisson

Went in to see if Lakeside Toyota would do a 200K mile service on my 2006 Toyota 4Runner. Was told that if I had not had it serviced here before and it was over 10 years old they would not do the service service on my 2006 Toyota 4Runner. Was told that if I had not had it serviced here before and it was over 10 years old they would not do the service. Nice to know that being stationed overseas for over 15 years with the military, you cannot get your 4Runner serviced. More

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Quick and professional service. They’re always on time and respond quickly. I’ve been bringing my cars to Lakeside Toyota for 15 years and will continue in the future They’re always on time and respond quickly. I’ve been bringing my cars to Lakeside Toyota for 15 years and will continue in the future More

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Once again the service department at Lakeside Toyota drop the ball. Very poor communication between myself and the service department. If you read the first review that I sent this is a continuation of that the ball. Very poor communication between myself and the service department. If you read the first review that I sent this is a continuation of that review. When they finally diagnosed the problem with my truck after bringing it to them multiple times. They ordered the part to fix my truck that was three weeks ago when my part finally came in. I had to acquire see what the problem was. I was told by Alex the reason why I wasn’t called because they had two technicians that weren’t at work. That’s not my problem. The only reason the service department acted so quickly because I wrote my first review about my concerns about the service department. Over three weeks went by, know communication by Alex once again. So I scheduled to bring my truck to be serviced with Alex and she told to bring my truck in for 8:00AM Tuesday morning. 1/2/2024. When I asked her what time my truck will be ready she stated there are two cars ahead of me. So she had me come at 8:00AM to tell me that my truck was not going to be work on till late afternoon. This is not the first time Alex or the other service managers has done this to me. This causes me lost wages if I have to accommodate the service department at Lakeside Toyota. When I left the Service Manager and my self agreed that my truck was going to be ready at 1:00PM. That was with Dave who took Karl place. So it was 1:15PM and know one called to let me know that my truck was ready. I called at 1:17PM and I spoke to Alex and I asked is my truck is ready. She told that there was two cars ahead my truck being serviced. WHY. She stated that they were safety issues.(Brakes). My truck has been a safety issue since May 2023. It was diagnosed for the steering column to be changed. If that’s not a safety issue I don’t know what is. !!!! I would like to conclude by saying that I spoke to Lisa the customer relations manager. She knows what I have been through with the Service Department at Lakeside Toyota. One excuse after another. No apologies at all not even with one service manager at Lakeside Toyota. That’s great way to grow the business. More

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Salesman Bob licht only thinks about himself. The service department is the worst and unprofessional department I have ever seen. From top to bottom. I had dealings with every service department The service department is the worst and unprofessional department I have ever seen. From top to bottom. I had dealings with every service department manager. There were five of them that were very unprofessional to listen to my concerns. I bought my 2018 Toyota Tundra back in May of 2023. There was an unusual sound my front suspension was making. From there top technicians could not figure out was wrong with it. It was brought to them seven times to diagnose this problem. They try to charge me a diagnostic fee of one hundred seventy dollars. I insisted with all service managers that I have the best warranty which I payed for which is the platinum. Till this day they finally have diagnosed the problem and they said they were waiting for part to come in. I called them last week and the part came in two weeks ago. Now it has been three weeks now since they diagnosed problem and they still have me waiting to get my truck fix. Like I said I pay good money for this warranty which is a platinum warranty. Why do i keep getting pushed to back of the line ? To get my truck fix it has been SEVEN months. Is this truck considered a lemon. Any lawyers out there that might know the law about this matter please let me know. Oh by the way I dealt with the customer relationship supervisor I guess you know the outcome of this conversation. No help once again. From every single person I dealt with at Lakeside Toyota 3701 N Causeway Metairie Louisiana 70002. I just don’t know how this dealership stays in business. Happy Holidays More

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The service department try their best with every customer. Just like other businesses, some things are out of the employees control. I've never had an issue in years with them. And if i ever do, I'l customer. Just like other businesses, some things are out of the employees control. I've never had an issue in years with them. And if i ever do, I'll still be a lifelong customer because we are all human and just trying to make it. More

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I was always impressed with their quality of work and service. Their staff is always warm and friendly, and offer suggestions that could help me out and fit my work schedule. Yesterday, I picked up my ca service. Their staff is always warm and friendly, and offer suggestions that could help me out and fit my work schedule. Yesterday, I picked up my car a day early and was so happy! I couldn't wait to return the rental I had! Thank you for having such outstanding customer service for the this vehicle and my last one. I always come to you when something comes up! More

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Brought my 2011 Highlander in for routine service as we always do. Oil change, tire rotation and inspection. After parking the vehicle back home noticed one of the left front lug nuts is missing and the always do. Oil change, tire rotation and inspection. After parking the vehicle back home noticed one of the left front lug nuts is missing and the oil filter under shield door was missing. I called and spoke with David a service manager and told him my concerns. He told me hold on as he passed the called to Jean Paul. The service writer Jean Paul charged us for the missing lug nut, four new ones that his technician stripped and says the door probably vibrated off or the tech failed to reinstall it . He says a new cover would have to be ordered and costs was 300.00 dollars. We will not be bringing the vehicle to Lakeside Toyota for anymore service. They are dishonest about service work. More

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Sadly, I decided to use this dealership's service dept. for a recall on my Toyota Highlander. They were supposed to inspect the paint job, since this was the recall problem. They kept my car overnight, for for a recall on my Toyota Highlander. They were supposed to inspect the paint job, since this was the recall problem. They kept my car overnight, for the next day since he said it was an all day deal. Waiting all day for someone to call me, I decided to call them around 5:00 PM, since they close at 6:00 PM, to see if I could pick up my car, only to be told (by David, who BTW was so rude from the first time that I met him, taking my keys, me chasing him down to ask if he wanted my name, to which he said NO, John Paul has all of your information). Since I had spoken with John Paul several times, I said okay, then my son and I left. When I called back about my car, David was the one who answered, and told me my car had NOT been inspected because it was listed as SALVAGE! I told him no way, I bought the car new, and was the only owner (except for an ex husband but the title was in my name only). He commented that it was a 2018 model, wrecked and again he said very rudely it was listed as salvage. I said, no sir,it is a 2013 model, and it has never been wrecked! When I asked why they had not called me earlier, David was even more rude and said because we didn’t have your phone number ( *remember the evening told me he didn’t need it, that John Paul had it), and was fussing at me because they went through my car looking for my registration, rudely commenting, "YOU DON’T EVEN HAVE A REGISTRATION IN YOUR VEHICLE!” to which I replied, no I don’t, when I take it some place to stay overnight, I have it with me because people DO break into vehicles around New Orleans, you know!” To that he did not reply. I asked him to explain about the report saying my car was salvage, and he told me to call and speak with John Paul, that all he knew was what the report said and they would not inspect the paint on my car. When I went to pick it up, nearly dark, I found my car LEFT UNLOCKED in the back parking area. And David had the audacity to question my not having a registration in my car! I also had business cards in the glove compartment, with my phone number on them, so they didn’t search too long. I tried calling John Paul back the next day, leaving him a message to please return my call and explain what this report means, as this had never happened to me before. I called again, later, and after a few days of his ignoring my messages and calls, I gave up. My son ordered and paid for a Carfax report online. We both saw the alert had NOTHNG to do with my car being salvaged at all, but rather the odometer reading was the alert. I have already spoken to the DMV, and they have admitted it was a careless mistake on their part, and we are taking care of that. These people, at least these two men, are so RUDE and OBNOXIOUS! I was speaking with a very nice sales person, Henry, that day, while looking at new Rav4’s and explained I had to wait on getting my car painted, so I could sell it. Well, sorry Henry, I won’t be purchasing my new car at Lakeside Toyota. WARNING!!! DON’T BOTHER WASTING YOUR TIME HERE, or your money. I am a senior lady, and I should not have been treated this way, ignored, fussed at like I was a child, and made to think I was lying about my car. I am still FURIOUS and will consistently be leaving BAD REVIEWS wherever I can!!! More

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JeanPaul has GREAT customer service skills. He's my go to person. He knows what I'm talking about when i dont know, and I always feel that I'm in good hands with him assisting me with my car ca He's my go to person. He knows what I'm talking about when i dont know, and I always feel that I'm in good hands with him assisting me with my car care needs. Toyota Lakeside should be proud having him as a part of there team. More

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Omg! “Jean Paul” is an unprofessional xxxxxxx. Rude, arrogant and needs to be sent to some sort of customer relations course or preferably fired. I will n “Jean Paul” is an unprofessional xxxxxxx. Rude, arrogant and needs to be sent to some sort of customer relations course or preferably fired. I will never step foot in Causeway Toyota again as long as I live. More

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