Jeannine McElroy | Page 3

Great friendly customer service Everyone was very friendly and helpful. Never had a bad experience here. Everyone from service to the Internet sales staffs, the sales manager and the Everyone was very friendly and helpful. Never had a bad experience here. Everyone from service to the Internet sales staffs, the sales manager and the finance department.....all thumbs UP. More

by LINH8196 Verified Customer Verified Customer

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Great Job. My wife and I had a great experience at Roseville Toyota. It was quick and understandable. I explained to my salesman Dominic what I wanted and he del My wife and I had a great experience at Roseville Toyota. It was quick and understandable. I explained to my salesman Dominic what I wanted and he delivered. Ryan in finance answered all of my wife and my questions and kept our time in financing to a minimum. Marissa gave us a hands on demonstration of our new cars standard and optional features, which did help us. Thanks again. More

by NAGCAMARO Verified Customer Verified Customer

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Bought a truck Went in and bought a 2015 Tundra And had an exceptional sales experience with Hank Butler and Chris Scarborough.. it almost felt as I were at home du Went in and bought a 2015 Tundra And had an exceptional sales experience with Hank Butler and Chris Scarborough.. it almost felt as I were at home during the whole experience, no pressure, and very easy experience ... I highly recommend these two salesmen if you’re looking for a car truck ..... More

by DJMCELROY Verified Customer Verified Customer

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First time buyer Friendly and very helpful. They were able to drop the price to where it was affordable for me to purchase my first new car. Im so gappy and excited. C Friendly and very helpful. They were able to drop the price to where it was affordable for me to purchase my first new car. Im so gappy and excited. Coming home with my brand new truck More

by ANGELINATHAO Verified Customer Verified Customer

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Great experience definently will be back Sales staff was nice and everyone else was very helpful as well. Also they offered me some snacks and a free Starbucks coffee while I waited. Go see C Sales staff was nice and everyone else was very helpful as well. Also they offered me some snacks and a free Starbucks coffee while I waited. Go see Chris scarbrough he was excellent in helping find the right car at the right price More

by tylercgray Verified Customer Verified Customer

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Couldn't ask for better service My husband and I went down early on Valentine's day. Our salesman, Todd Ritter was the best we could ask for! He showed us everything that they had fi My husband and I went down early on Valentine's day. Our salesman, Todd Ritter was the best we could ask for! He showed us everything that they had fitting our needs. He spendt all day with us not preassuring us at all. Very happy and personable!!! I highly recommend the dealership and specifically Toyota Todd! We had a small sensor problem after we left. And they took care of us free of charge with urgency. More

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Buy another new car We had a guy named mundeep help us as a sales associate and Todd to help us. This is the second car we bought in two months from toyota. The first tim We had a guy named mundeep help us as a sales associate and Todd to help us. This is the second car we bought in two months from toyota. The first time was amazing and so was the second. Unfortunately when we were going to get out second car, we had a guy named Ray instead of Todd. This guy was so rude. He didn't shake anyone's hand or tell us his name. The first thing he said was "How do you pay your taxes?" How is that relevant at all. My mom was working the deal because the guy got on my dad's nerve. The whole time( 1 hour 30 minutes) he disrespected my mom. Also, he kept saying how this might be too expensive for us and our payment might be too much to handle. And even though my mom said don''t worry about the payment, he kept asking us about our taxes and financial stuff. He said that we could go and just shop else where we can get a better price. We finally agreed on a price and when we were going to sign the papers, we noticed that wasn't the price we agreed on at all. He charged us twice for tax. He even left and everyone was looking for him. We said no that the price was too much even though we were trading our truck in as well. When we were leaving, my dad went to the car since he was so mad. We were walking out, and the guy stopped us just to prove my mom wrong on her deal. My mom was like I need to go and he's like you spent 2 hours here, you can listen to me for a minute. She's like okay you have a minute, I have work in the morning and I'm sorry it didn't work. He's like oh well I have work too. So, listen. I have one minute. At the end, we just left and he folded the paper and said Thanks for wasting my time and threw his hands in the air. I was like wow. We have been with this company since 1997 and never been treated like this till we met Ray. So, quick lesson. Don't deal with him. I wonder how much business loss he has done for Toyota. He is so rude to women. He has also done this to another family member of ours that's a woman. We went again to get the car and thankfully we had Mundeep,Todd, and Brandon to help us. I would recommend working with them. It was hassle free and done within 20 minutes. More

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