Thue Lee

AVOID! The car my son bought 8/27/26 has tire issues, missing floor mats, no inside trunk cover. Be aware that you can refuse any after factory add on's s The car my son bought 8/27/26 has tire issues, missing floor mats, no inside trunk cover. Be aware that you can refuse any after factory add on's such as the KARR security system & catalytic converter engraving. The extra $2400+ for these & other things was not disclosed until we sat down at table to discuss financing. We were told by 3 different employees, sales, assistant manager & finance that all the dealerships have this KARR system installed & we couldn't buy a car without it. This is not true and illegal. You are paying for the activation and warranty for the KARR security system not the actual wire and harness. My other son bought his Hyundai at this dealership when it was owned by Sullivan, the experience was 5 star & we still have the car. This dealership is no longer family owned it is owned by a large corporation. I am currently in the process of filing a complaint with the state Attorney General and the FTC for predatory dealer practices. I would not buy from this dealership. More

Print

Great dealership and service department at Roseville Toyota. They are always very friendly and knowledgeable and do a great job taking care of all my issues! Toyota. They are always very friendly and knowledgeable and do a great job taking care of all my issues! More

Print

The sales representative Qasim was very nice and friendly and the prices were very reasonable. and the prices were very reasonable. More

Print

If you offer a low price to “sign the deal right now”, honor that price. Don’t say “they won’t approve it.” You’re the freaking sales manager. You know what price you can sell the car for…if you cannot ho honor that price. Don’t say “they won’t approve it.” You’re the freaking sales manager. You know what price you can sell the car for…if you cannot honor a price you quoted, don’t lie to the customer about how low of a price you can approve. In addition, when a customer says no to a price, don’t send over a 2nd, 3rd and eventually a 4th “Sales Manager” to close the deal. And if your Sales Manager states “where did these numbers come from…don’t ask me, be prepared. And what should be the number one thing not to do to a customer, besides all of the above, is to NOT flat out lie to a customer. Example, purchase price was quoted at 36,000.00. Down payment was 20,000.00. If the “miscommunication “ (lie) was that 36k was what was being financed (not sell price), then the 36k plus the 20k down payment totaled 56k for the purchase price of the vehicle. Sticker price was 48k. As you can see, the numbers don’t add up. They get 2.5 stars on Yelp. Read their reviews. Most describe their “strong arm” tactics. More

Print

Warning to all car buyers! 2024 Camry LE (RU866625P) The sales rep, Tsimafei Karalkevich, was pleasant to work with. However, the sales manager, Esteban Lopez and the fin 2024 Camry LE (RU866625P) The sales rep, Tsimafei Karalkevich, was pleasant to work with. However, the sales manager, Esteban Lopez and the finance manager, Thue Lee, I cannot extend that courtesy to these two unprofessionals. The sales manager was dishonest and lying through his teeth. I asked about some items to be removed and yet he said it cannot be done. One of the items was the anti-theft system, LoJack. After I got home, I checked on their website for the ad for the vehicle that I purchased, it said "Notice, all of our vehicles have an anti-theft systems installed. The advertised price excludes the purchase of this anti-theft system installed, which can be purchased for an additional cost or removed from the vehicle at time of sale." As a matter of fact, all their online ads for their vehicles have this very disclaimer. As for the finance manager, Thue Lee, he was like a vulture, pushing something that I repeatedly said that I do not want and that is the service contracts. It got to a point where I raised my voice at him to stop and yet he continued to push it on me. This was the most unpleasant car purchase that I have ever encountered and I will never come back to this dealership again. Roseville Toyota, if your focus was to get a one time customer, then you have succeeded. If your focus was on repeated customers and future "word of mouth" customers, then you have failed quite miserably. I would have given a half star, but that option is not available. As for management, I did email the GM and the GSM, I receive no response from either one.  More

Print

If you are buying a used care here make sure you are aware how many keys come with it. If it is short a key they won’t tell you until after purchase when. you are getting into the car to drive away. aware how many keys come with it. If it is short a key they won’t tell you until after purchase when. you are getting into the car to drive away. Bought a used Toyota here with only one key. They would not help with the $383 cost )through them) for another key. More

Print

This dealer advertises a price that does not include its $1,000+ mandatory add-on for Lo-Jack. We placed a deposit on a used car that was not ready to test drive. After 3 more visits over the next 3 days to $1,000+ mandatory add-on for Lo-Jack. We placed a deposit on a used car that was not ready to test drive. After 3 more visits over the next 3 days to the dealership to complete the deal we spent over 12 hours sitting at the dealership with long periods of no activity. Reasons given were: can’t find the car, can’t find the paperwork, car not prepped and ready for test drive.. we had an 11:00 am appointment to drive the car and at 2:30 the car showed up dirty inside and out. We had to sit for another hour for the car to be cleaned. This was after a 3.5 hour drive to get there in time for the appointment. Our negotiations were initiated by one sales person and handed off to his manager who had no idea what the conversation had been to that point. The sales team was disorganized and inefficient. The finance team was OK. The sales manager made inappropriate comments about his subordinate and about how our long periods of wasted time were worth it because we were getting a great deal. Bottom line is that this dealership is off of our list of future dealer options. By far the most frustrating car buying experience in 50 years of purchasing cars. More

Print

They told me online I had the car I picked out and everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me the card they said I couldn't have the car because my credit or whatever but they ran the credit online before I even went down there so how can you tell me I'm going to have it when you promise me and I ubered my way there and I had to Uber back cuz I was stuck out there they're very mean and very rude because they shouldn't tell people that they have a car if they don't I already did the application everything online so I should have been approved right there all I needed was the paperwork to sign More

Print

Great place to buy your new car. I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their pr I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their process, however it's definitely worth it. More

by Newest BZ4x owner Verified Customer Verified Customer

Print

Alexander at Roseville Toyota was very helpful and professional. The whole team were wonderful and cookies are the best. professional. The whole team were wonderful and cookies are the best. More

Print