Jeff Appel

The past three years have been an absolute nightmare with my 2016 Jeep Grand Cherokee which I purchased brand new from Koons dealership in Vienna Virginia. For the most part up until 2020 the customer servic my 2016 Jeep Grand Cherokee which I purchased brand new from Koons dealership in Vienna Virginia. For the most part up until 2020 the customer service has gone down hill specifically with the service center. My truck intermittently refuses to start and this has been an ongoing issue since the fall of 2020. I’ve sent this vehicle to this dealership 8 times to try and resolve the problem but to no avail. They have always seemingly fixed something else that has nothing to do with the starting issue. They have even called for help from Stellantis engineers on numerous occasions and still no resolution. I have already spend thousands of dollars and countless hours away from my truck and all everyone that works there can tell me is that they don’t know what to do. But then what made it worse was the last time they had my truck, I went to pick it up and it was damaged! It was worse then the way I had brought it to them. The front right trim clip, broken. The front right bumper, now has a gap between the front right quarter panel and the bumper. The front right taillight is also out. Then they had the nerve to tell me that I would have to pay for the replacement bulb witch was $660. All the while they had driven my truck 316 miles while they had it. They even gave me the truck back dirty and with no gas in it. I will never do business with this dealer ever again. You have lost a trusted customer! More

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Remember the circus routine with the clown car? This is where they bring the car for service cuz it's a circus of ineptitude. More later....... This is where they bring the car for service cuz it's a circus of ineptitude. More later....... More

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