Jeff Beyer | Page 43

Well oiled machine...process went smoothly After agreeing on price, the Dana Team handled each aspect efficiently and professionally. The salesman, Rich, listened to my requests and the manager After agreeing on price, the Dana Team handled each aspect efficiently and professionally. The salesman, Rich, listened to my requests and the manager, Dave, delivered. Jeff in Finance, remained focused and helpful throughout the process. More

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Excellent customer service Our experience with Dana today was a great one. Ash our salesman was very knowledgeable and friendly, Mike the sales manager was professional, fast, a Our experience with Dana today was a great one. Ash our salesman was very knowledgeable and friendly, Mike the sales manager was professional, fast, and straight forward, and Steve the Manager was accommodating, professional, and flexible. Overall 5 stars. My next Ford Lincoln purchase will definitely be with the same guys at Dana Ford Lincoln. More

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2018 Ford Explorer Sport We found Naile Telic very friendly and pleasant. She did her best in working with us when leasing our 2018 Ford Explorer Sport. We would definitely wo We found Naile Telic very friendly and pleasant. She did her best in working with us when leasing our 2018 Ford Explorer Sport. We would definitely work with her again. More

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great friendly environment, always willing to help you with any problem. big selection of vehicle Cam was friendly in helping us with everything we needed w friendly environment, always willing to help you with any problem. big selection of vehicle Cam was friendly in helping us with everything we needed water was cold coffee was hot. More

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Extremely Happy with My New 2018 Escape I cannot say enough positive things about my recent experience with Rich Harley at Dana Ford in Staten Island. I brought back my current 2015 Ford Esc I cannot say enough positive things about my recent experience with Rich Harley at Dana Ford in Staten Island. I brought back my current 2015 Ford Escape with one month left on the lease. Rich and staff cancelled my last payment on the 2015 Escape, and put me in my new 2018 Titanium model. Rich was a pleasure to deal with.... he was pleasant, kind and caring about my needs and he was extremely knowledgeable about the product. I walk in the showroom at 10:00 with my old 2015 Escape and drove home with my new 2018 Escape at 12:30.....it was painless. I hope Rich will be at Dana Ford in three years when I have to lease again. More

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Very pleased! I walked in to dealership today with the goal of walking out with a new luxury car and i did. Thank you Mary for a smooth transaction! I walked in to dealership today with the goal of walking out with a new luxury car and i did. Thank you Mary for a smooth transaction! More

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Great Customer Service This was THE BEST experience I've had to date in dealing with a car purchase. I've had some bad experiences before, so I am still amazed how great th This was THE BEST experience I've had to date in dealing with a car purchase. I've had some bad experiences before, so I am still amazed how great these guys were. I didn't feel pressured at any point and the willingness to work with me was Outstanding. I was able to get the car that fit my needs for the price point I needed. Richard my assistant, was courteous, professional and honest. Of course I am happy with my automobile selection, but I would return solely on the principle of Customer service. Thanks again More

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Best salesman ever! Vincent was so nice, offered me so many options to meet my budget and desires and got me into the best car I’ve ever had for less than I was paying be Vincent was so nice, offered me so many options to meet my budget and desires and got me into the best car I’ve ever had for less than I was paying before! More

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Worst experience ever!!!! Where do I begin? I walked in on Christmas Eve to look into getting a vehicle. I was helped out by a very polite sales rep by the name of Francesco. Where do I begin? I walked in on Christmas Eve to look into getting a vehicle. I was helped out by a very polite sales rep by the name of Francesco. This is the only bright spot of this disaster. Once we test drove the vehicle we wanted, we agreed upon a deal and I signed a lease. Prior to signing the lease I advised the finance group that my credit was not in the best of shape and ask if this deal was guaranteed regardless of credit. I was advised by both sales rep and and Finance that this deal was guaranteed and I could come Tuesday to get the vehicle. So foolish me believing these con artists, leave the down payment agreed upon to set up lease of the vehicle. So I call Tuesday to confirm that I will be there to pick up the vehicle, and I speak to the finance manager ( Jeff) who now states the deal is not valid and they can not do anything without a co-signer. When I advised that both the sales rep and Financial Manager said that this would not be an issue. I was told that this never occurred. So I asked for the refund of my payment and was told by Jeff that this would be ready in the morning for me to pick up. So now Wednesday I call and speak to another gem (Steve) who now tells me that refunds are not given until Friday. When I advised that Jeff stated this would be ready today, I was called a liar. When I advised that this experience has been dreadful and I would file complaints, Steve stated that it isn't their fault my credit sucks. Really classy management here. So now today (Friday) around 2PM, I walk in to get my refund check, and of course it still isn't ready yet. So basically Dana Ford is holding my cash down payment hostage. When I asked to speak to the owner, I was advised that I was not allowed to. Not even 5 minutes later, I have my attorney call Dana Ford and all of a sudden, there's nobody there that my attorney could speak to. Then my wife calls and speaks to the manager in finance and they tell her that " had she not called, they were going to make us wait until Tuesday", and then has the nerve to call my wife and tell her that unless we take this review down, we will be waiting another 2-3 weeks to get this check. Are you kidding me?? Update 3:24PM EST. Juan has now called my wife advising that now we are not getting our money back and that we can sue him for the check. This is the kind of horrific experience that you only read about in magazines or hear about in the news. Dana Ford is an absolute disgrace and could care less about the hard working people unless they are making money. I have complained to the BBB and the Consumer Protection Agency. I will also be using my social media and print media contacts to bring to light what an absolute disgrace this dealership is. More

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Our experience was very pleasant. Shaunna Boreham was our sales representative and was very helpful in her knowledge of the used car we were interested in buying. The Ford Escape. We Shaunna Boreham was our sales representative and was very helpful in her knowledge of the used car we were interested in buying. The Ford Escape. We appreciated the time she spent with us teaching us how the cars dashboard computer panel worked. More

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