Jeff Brown | Page 9

Great Customer Service All of the staff at Mike Castrucci Ford Lincoln of Alexandria are very commendable. I had the pleasure of working With Nick Rauch and he answered all All of the staff at Mike Castrucci Ford Lincoln of Alexandria are very commendable. I had the pleasure of working With Nick Rauch and he answered all of my questions flawlessly. I gave him my long list of items I required and without hesitation he cared for each one of them. This is now the 6th Vehicle I have Purchased from Nick and his team, and Each time it is a remarkable experience. I had the pleasure of Meeting and working with Jeff Brown in Finance. He was very knowledgeable and personable. More

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Best experience The car sales men are the most pleasant,very informed.if we get another car it will be with them.They were not pushy,and they helped us in every way. The car sales men are the most pleasant,very informed.if we get another car it will be with them.They were not pushy,and they helped us in every way. More

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Excellent customer service all around. We bought our vehicles (2) last year from Tim Werking. That experience was a wonderful one for both my wife and me. The relationship we developed with We bought our vehicles (2) last year from Tim Werking. That experience was a wonderful one for both my wife and me. The relationship we developed with Tim is one of trust and mutual respect. I recommend Castrucci and specifically Tim to anyone I know looking for a vehicle. He made the whole buying process a great experience both times. I have never been one to have a car dealer service my vehicle(s). I typically would do the "easy" stuff myself. We have taken our vehicles to Castrucci (Alexandria) for two (2) oil changes and tire rotations. (they are both 2014s but there are only about 10k miles on each of them). The service folks are wonderful to work with. When we do come in for service, we seek Tim out and unless he is busy with someone, he always takes time to talk with us and answer questions about the "new" vehicles. I am not sure exactly who we deal with in service, I assume it's Rod at the Service desk and we dealt with two different finance folks when we bought the vehicles. Both were great and explained everything to us. The only negative thing I have to say is the last time we brought our vehicles in for oil changes, the tech forgot to replace the oil fill cap on the F150. When I got home I notice the hood was raised on the drivers side of the vehicle. I raised the hood and found the cap on the drivers fender well holding the hood up. Not a big deal. I replaced the cap and all is good. If I had never done that myself, I might have gotten a little more excited about it. As I mentioned before, I recommend Castrucci/Tim to anyone that mentions they are looking for a vehicle. More

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Fast ,easy,and honest Jeremy and Chris did a great job getting me the truck I wanted. Easy to deal with. Very honest and professional. Less than an hour From start to fini Jeremy and Chris did a great job getting me the truck I wanted. Easy to deal with. Very honest and professional. Less than an hour From start to finish Very happy these guys have an extremely happy customer. More

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Pleasant experience, great atmosphere, clean surroundings First time car buyer, was helped through the process by Andrew. The process of buying the vehicle was explained in great detail. I had each of the veh First time car buyer, was helped through the process by Andrew. The process of buying the vehicle was explained in great detail. I had each of the vehicles I was looking to purchase looked at by an independent mechanic which there was no hassle involved to do so, which I experienced elsewhere. The whole experience was worth the 20 mile drive from northern Cincinnati. More

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Great Experience! I was looking to upgrade to a larger vehicle from a Escape Hybrid. Never had any issues with my Ford for 7+ years and 110k miles, so I looked to Ford I was looking to upgrade to a larger vehicle from a Escape Hybrid. Never had any issues with my Ford for 7+ years and 110k miles, so I looked to Ford again. Had some bad experiences with another Ford Dealership in Northern Kentucky, so I drove the extra 20 miles over to Alxenderia Ford hoping for better luck. Drove away same day on a Sunday with the exact SUV I was looking for. Very happy with my purchase and the deal I got. Highly recommend Scott Wright in new car sales! More

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