Jeff Brown
Jeff Brown at Mike Castrucci Ford of Alexandria
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Jeff Brown

Finance Manager

Mike Castrucci Ford of Alexandria

7400 Alexandria Pike
Alexandria, KY 41001

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4.5
76 Reviews

Dealership Experience

8 yrs, 2 mos

4.5

76 Reviews

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76 Reviews of Jeff Brown

March 23, 2024

Dealership Rating
Employee Rating

Was low balled on trade in for the f150 with 1950 miles. Over charged for f150. More

by Mcbride91965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 27, 2024

Mike Castrucci Ford of Alexandria responded

On behalf of our dealership, we sincerely thank you for taking the time to write about your experience. We are very sorry to read about your concerns. Please know that your business is not taken for granted. We greatly appreciate the opportunity to serve you. We have passed your feedback along to our Management Team w so we may attempt to resolve these issues.

Mar 27, 2024

Mcbride91965 responded

And How does your dealership plan on possibility resolving this problem with low balling me on my trade in! I bought a 2023 ford escape from your dealership 6 months ago for $33.000, and after multiple electrical issues with the escspe with 6800miles. You give me $22.000 and charge me $26.500 for a f150 i buy from you all! So if you dont plan on giving me a fair dollar amount on my trade in back. Then you cant help me! You've made your last penny from me!

February 20, 2024

Dealership Rating
Employee Rating

Excellent experience. Great staff, and they put me into a beautiful truck at a great price. More

by Bschunk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2024

Mike Castrucci Ford of Alexandria responded

Thank you for your wonderful feedback! We’re always happy to assist you.

July 08, 2023

Dealership Rating
Employee Rating

Viewed vehicles thru their website. Was contacted the following day. The car we wanted to see was ready when we arrived. Everything was done that day.The entire process was stressless. More

by macdaddy4x3
Recommend Dealer
Yes

Other Employees Tagged: Tina Ruebusch

Jul 10, 2023

Mike Castrucci Ford of Alexandria responded

We really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.

July 04, 2023

Dealership Rating
Employee Rating

I recently went to look at getting a used truck. I met Andrew Wilburn who showed me a few trucks he had and I found the truck I’ve been looking for. I got a great price for my trade as well. Then I More

by Adam Happer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Wilburn

Jul 05, 2023

Mike Castrucci Ford of Alexandria responded

Hi, Adam, we really appreciate you sharing your experience with us! We value your time and business and look forward to continuing to support you in the future.

June 29, 2023

Dealership Rating
Employee Rating

Salesman Matt Stratton was right on with everything that I wanted to know about the vehicle and any questions I had. Finance department was great also. Thanks guys. Dave More

by iwsnapoleon1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Stratton

Jun 30, 2023

Mike Castrucci Ford of Alexandria responded

We are so happy to hear that you had a great experience with us, Dave! We truly appreciate your business and look forward to your next visit!

April 25, 2023

Dealership Rating
Employee Rating

Salesman was very helpful getting the vehicle ordered. When vehicle was delivered the finance person was informative about extended warranties and lost key warranties. Salesman was very helpful with optio More

by Jeffcarnes15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Werking , Rod Ely

April 15, 2023

Dealership Rating
Employee Rating

Service was good, thought treated me fair on sale and trade. Would recommend to others looking to buy More

by Tigerup23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 28, 2021

Dealership Rating
Employee Rating

Awesome customer service from Roger and the gang at Castrucci in Alexandria! One of the best dealerships I’ve been to! I hope Roger gets promoted because he was superb! More

by chippratt2882
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roger Lyons

Jul 28, 2021

Mike Castrucci Ford of Alexandria responded

Thank you for sharing this wonderful feedback! We are proud to provide you with the exceptional service you deserve! We greatly appreciate your business and look forward to your next visit with us!

July 28, 2021

Dealership Rating
Employee Rating

Best car buying experience I have ever had. Roger was responsive and so easy to work with. He answered my questions quickly and closed the deal. I highly recommend Roger and the team at Mike Castrucci More

by AImee H
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roger Lyons

Jul 29, 2021

Mike Castrucci Ford of Alexandria responded

Good morning Almee, thank you for sharing your experience. Customer service is very important to us, so we are very happy to hear that you received the level of service we are dedicated to providing! We value your time and business and look forward to continuing to support you in the future!

June 14, 2021

Dealership Rating
Employee Rating

This is my 4th Ford and all from Mike Castricci. They are a great dealership! Friendly & professional. I always enjoy my experience. My sale rep is great and knows me. He is entertaining and helpful. More

by Diane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2021

Mike Castrucci Ford of Alexandria responded

Thank you so much for sharing your buying experience, Diane! Congratulations on your Ford! We greatly appreciate your business and loyalty! We try to meet and exceed the expectations of all our customers! We look forward to continuing to support you in the future.

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