Jeff Cearbaugh | Page 35

DRAW YOUR OWN CONCLUSIONS The salesman, Jeff Cearbaugh was wonderful! However, I could not believe that this dealership, or any dealership, for that matter still uses the anci The salesman, Jeff Cearbaugh was wonderful! However, I could not believe that this dealership, or any dealership, for that matter still uses the ancient technique of taking the customer's offer to someone-never-to-be-seen. How demeaning! What should have been a happy, exciting experience of purchasing a car, turned into being a never-with-an-end-in sight horrific experience, both times we went through that archaic negotiating experience. The salesman sent us photos of a great car they'd just received; he didn't give us the price. We stopped by to look at it, another salesman came to help us. We asked the price, which he looked up and relayed to us, then asked us whether we'd been dealing with anyone and turned us over to Jeff. During the first-shot at the price, we threw in our present vehicle to learn what the bottom line might be. When the paperwork was returned from (who we learned later was Dave Carroll), the base price of the car was marked up by $1,000 more than the "sticker" price we'd learned earlier. Furious, at that point, we told the salesman that the amount we would pay for the car was "X," and that this was all we would pay, final. Then, the never-to-be-seen character had the audacity to disregard the fact we had said it was our final and only offer and came back with a new price for the vehicle. We reiterated to the salesman that final meant final, he returned the paperwork, (remember, that each of these incidences took approximately 15-20 minutes (in that out-of-sight office) of our valuable time), to which the now infamous reviewer commented "You Win," how rude! He owed us an apology, not a note of sarcasm! The deal was done; it was cash. It should have been a simple thing of writing a check, getting the title,etc., and being on our way--not in your wildest. We were then taken to a locked room where we were subjected to another 1/2 hour-plus of pressure to buy their maintenance agreements--couldn't be the blanket "no" we immediately gave when the idea was presented, we had to listen and go through each phase; another demeaning moment in the annals of the ancient ritual of car buying. We understand there is paperwork which must be reviewed and signed, but when the customer assures you that they emphatically do not want any phase of their service agreement, that should be enough! We have to say that neither one of our negotiating experiences with this dealership was in any way enjoyable--the time which elapses while whoever is reviewing is much too long, if it is the customer you are trying to wear down, it didn't work, it just made us angry. Both times, we spent way, way too much time in each of the steps. We do love the car; we are thankful that Jeff sent us the heads up that it was available. Thank you, Jeff! He's a pawn in that awful game of car buying--has to be demeaning to him, too. More

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Great Experience My wife and I were looking for a new Jeep, but were unsure of exactly what model we wanted. I met Jeff while I was looking at the great selection on My wife and I were looking for a new Jeep, but were unsure of exactly what model we wanted. I met Jeff while I was looking at the great selection on the lot and he listened to what we were thinking and we made an appointment for the next day. He was patient while we decided on a model, and was always available for questions or to point out features. He really made us feel like we were in control of our decision, which isn't always the case with all dealers. He walked us through all of our options and communicated with us throughout the process of leasing our new vehicle. Our time with Andrea was equally enjoyable, she got us through the paperwork with ease and was able to answer all of our questions in a way that made us feel comfortable. I want to thank Jeff and Andrea, and also the entire team at O'Daniel for their approach to car sales. It was definitely a great experience, one which we will not forget when it is time to make another vehicle purchase. Thank you!! More

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Great Wrangler Buying Experience We live in Indianapolis but were up visiting family in Ft. Wayne and stopped by O'Daniels to check out their Wranglers and couldn't believe the select We live in Indianapolis but were up visiting family in Ft. Wayne and stopped by O'Daniels to check out their Wranglers and couldn't believe the selection they had. So many you could get a very good idea about what options and combinations were possible. Something that you can't determine just using the Jeep website. Our salesman, Jeff, was very helpful but not overbearing. He came through meeting all of our expectations during the delivery of our vehicle. More

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