Bryan Subaru

I was assisted when entering the parking area because I wasn't sure of where to park my car. Once parked and entered the service area EVERYONE was very nice and helpful. wasn't sure of where to park my car. Once parked and entered the service area EVERYONE was very nice and helpful. More

Everything went very smoothly. The waiting room is excellent so while waiting I was comfortable. I had a hitch installed so it was quite a wait but expected. They tried to meet eve The waiting room is excellent so while waiting I was comfortable. I had a hitch installed so it was quite a wait but expected. They tried to meet everyone’s needs as far as the waiting room was configured. More

I was greeted as soon as I walked into the dealership and was treated respectfully and professionally. was treated respectfully and professionally. More

It was a great experience. I hadn't bought a car in over 15 years and did not know what to expect. The staff made everything SO easy. I hadn't bought a car in over 15 years and did not know what to expect. The staff made everything SO easy. More

My impreza was in their shop for four days and they couldn’t figure out what was wrong. It wouldn’t start again today and I called them to see if there was a recall for my car’s fuel pump. They said th couldn’t figure out what was wrong. It wouldn’t start again today and I called them to see if there was a recall for my car’s fuel pump. They said they couldn’t figure it out and that I should take my car somewhere else! If Subaru can’t fix a Subaru, their service is worthless. More

It was an awesome all-around experience. I visited both the service and sales areas. As usual, the service area staff went above and beyond to meet our needs. Bryan saved us from a repeat vi I visited both the service and sales areas. As usual, the service area staff went above and beyond to meet our needs. Bryan saved us from a repeat visit by finding a way to do a repair job two hours before closing time. We spoke with Mr. Fajardo in sales who was very cordial and answered our questions and concerns regarding an Extended Warranty purchase. Very pleased with this dealership. More

2019 Impreza that has left me stranded because it wouldn’t start after driving for a while. Four days in the shop. Can’t find what’s wrong and it stranded me again today. 30 year master mechanic. Fou wouldn’t start after driving for a while. Four days in the shop. Can’t find what’s wrong and it stranded me again today. 30 year master mechanic. Four days. No diagnosis. No help. No solution. Just a huge waste of time and the car still isn’t fixed. Very disappointing. More

Bryan’s Subaru mechanic misdiagnosed my Forrester repair job based on a visual inspection only. Told me I had blown gasket and it would cost at minimum $7000 to repair with no guarantee that more work co job based on a visual inspection only. Told me I had blown gasket and it would cost at minimum $7000 to repair with no guarantee that more work could be needed if engine heads weren’t damaged. Service Advisor never called me back after multiple attempts on this day. Waited till the end of the day to give me this terrible news from a quick visual diagnosis only. Needless to say I brought my Forrester to another independent mechanic to get a second opinion. This mechanic actually did formal tests on the engine (compression test, gas check in the coolant system, etc) and found nothing wrong with my gaskets. He said I needed a new radiator hose, water pump belt and a new radiator cap. He fixed my Forrester for $500 and it’s been running like new for over a month. When I called Bryan Subaru’s service manager Jason to explain what it happened he appeared to get irritated with me for questioning his mechanic. There was no apology for the misdiagnosis or inconvenience this situation caused me. Please be very wary of any repair work needed at Bryan Subaru Service Center. More

prompt, courteous and professional staff! ! This is my first Subaru but won't be my last ! This is my first Subaru but won't be my last More

Good,courteous, professional. Can take more time to tell customers more details and point out any benefits and any services require fees. Thanks. Can take more time to tell customers more details and point out any benefits and any services require fees. Thanks. More