Jeff Ferguson

Absolute worst new car buying experience I have ever had! The sales team was not very knowledgeable about the offers, promotions, and rebates available for the vehicle I purchased. Since the purchase, I have The sales team was not very knowledgeable about the offers, promotions, and rebates available for the vehicle I purchased. Since the purchase, I have been trying to rectify an issue I had with the federal electric vehicle rebate program. It has now been 5 months since I purchased the vehicle and the team at All Star has yet to fix the issue. They are also very poor communicators and difficult to get a hold of. Don't get me started on the service department. Avoid All Star DCJR at all costs! Do not give them your money or time, they will waste it! More

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Real good dealership going back all the time that I neeed a oil change would recommend a oil change would recommend More

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Maintenance & Service Care The customer service was nice. I didn't have a hard time getting the information that I needed. The staff was very respectful and courteous. The customer service was nice. I didn't have a hard time getting the information that I needed. The staff was very respectful and courteous. More

by wisdomelayne39 Verified Customer Verified Customer

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Quick service and knowledgeable staff. The service staff is very helpful and understood my problem thoroughly and resolve it quickly. I did oil change, tyre rotation and the werd problem The service staff is very helpful and understood my problem thoroughly and resolve it quickly. I did oil change, tyre rotation and the werd problem where engine stalls after 5 mins of driving. I see the significant change in engine noise and it doesn’t stall. More

by kailasgosavi Verified Customer Verified Customer

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Employee taking truck home The reason for only 3 stars is because of my vehicle being taken home without my knowledge or permission. I found out late in the evening on a Friday The reason for only 3 stars is because of my vehicle being taken home without my knowledge or permission. I found out late in the evening on a Friday night that my new 2019 truck was about 50 miles from where it was supposed to be. I couldn’t speak with anyone because it was 11:50pm. I then go to the shop at 7:30am Saturday morning and ask about my truck and was told it wasn’t there because the mechanic took it home to drive and make sure the lifter repair was good. I then told the service tech to tell this mechanic to get my truck back up here to the shop with my truck. I was then informed the mechanic was off this Saturday and wouldn’t return until Monday. Well long story short I was furious because the tech was nonchalant about someone taking my truck home and putting those miles on my new truck. The techs reply was they would have to put those miles on my truck anyway. I would wait for my vehicle if having service More

by Rhondas owner Verified Customer Verified Customer

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