We were on vacation when we had a blow out by hitting a low lying sewer grate, next to a curb. We found out it was more than replacing the tire. We had minor alignment problems & some sensor was making our check engine light come on. Being Sunday, we had no choice but to stay the night. Checking the internet, the first available appointment at the dealership was 5 days away. Oh No!!! First thing Monday morning, we went to the dealership, at their mercy. Julie took on our problem personally. Once completed, they stated there was still a part that was bent, but we would safely make it home. About another 1,000 miles. She put our mind at ease, so we could comfortably continue our vacation.
We didn’t need an appointee. She took us NOW!! We were out of there in record time.
Thank you, Julie!!! I wish I could find some fancy words to describe my appreciation and your willingness to get us in and out of the repair shop without having us make and wait for an appointment.
I should state that the bent part we had was not in stock. Would be 2 days. Since we were told we would be safe, we elected to get the bent part repaired once we got home.
THANK YOU, Julie!!!!