Does not measure up to other Lexus dealships.
Purchase felt like we were not dealt with openly and honestly. We told the salesman up front that we had already obtained financing, yet it wasn't un
Purchase felt like we were not dealt with openly and honestly. We told the salesman up front that we had already obtained financing, yet it wasn't until sometime later after we were finally able to speak with finance person that we were told they wouldn't let us use our lender. It all felt very shady.
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by sherimatt777
Verified Customer
Verified Customer
Mar 14, 2024 -
Lexus Of Sarasota responded
We are sorry to hear that you had a less than excellent experience in our sales and department. We are committed to a fair and honest purchasing process, and I am disappointed this was not evident in your visit. We value our customers and truly appreciate the time to share your opinions. Please contact us at your earliest convenience so we may fully understand your grievances and work to change your opinion of our dealership. Again, thank you for taking the time to write this review. We look forward to hearing from you. – Kelly McAllister, Guest Relations Coordinator, kmcallister@lexusofsarasota.com or 941-899-3013
Explain very well,polite,handsome ,fast and excellent
businessman..so far I like my new car…
businessman..so far I like my new car…
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by yvelise49
Verified Customer
Verified Customer
Mar 14, 2024 -
Lexus Of Sarasota responded
Thank you for choosing Lexus of Sarasota! We strive for excellent customer service, and I am happy to hear Jeff and the team achieved this with you. If there is anything else we can do for you, please let us know!
Jeff Gray is a true professional.
I enjoyed working with him very much. The total experience was very good. Dan Pipp in finance did an excellent job as well. He knows the finance busi
I enjoyed working with him very much. The total experience was very good. Dan Pipp in finance did an excellent job as well. He knows the finance business very well. All in all a very good experience. If you are looking for a car see JEFF GRAY.
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by jrick15252
Other Employees Tagged:
Dan Pipp five stars
Mar 11, 2024 -
Lexus Of Sarasota responded
It’s wonderful to hear we’re on the right track! Thank you for supporting Lexus of Sarasota and taking the time to share this excellent review with us and the community!
We received excellent service from Jeff Gray (salesman).
Chad McLean gave us a tutorial on the vehicle did a great job. It was a very pleasant buying experience.h
Chad McLean gave us a tutorial on the vehicle did a great job. It was a very pleasant buying experience.h
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by crystalsutton10
Verified Customer
Verified Customer
Other Employees Tagged:
Jordan Kripas, Chad McLean
Feb 20, 2024 -
Lexus Of Sarasota responded
We appreciate the fantastic review and are glad we could we provided a seamless car buying experience. Thank you for choosing Lexus of Sarasota - if you have any further needs or questions, please reach out!
Everything went so smoothly .
. great customer attention and appreciation.
Very hardworking salesman, Jeff Gray.
Excellent.
. great customer attention and appreciation.
Very hardworking salesman, Jeff Gray.
Excellent.
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by sheldon.friedman
Verified Customer
Verified Customer
Feb 20, 2024 -
Lexus Of Sarasota responded
Thank you for taking the time to give us your feedback. We’re glad to hear that you enjoyed your experience with Jeff and the team at Lexus of Sarasota, and we hope to see you again soon!
I drove an hour to work with these folks!
Everyone was great and accommodating from Jeff Gray the salesperson to my finance guy making things as easy as possible. Highly recommend them!
Everyone was great and accommodating from Jeff Gray the salesperson to my finance guy making things as easy as possible. Highly recommend them!
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by laurenbethtobin9
Verified Customer
Verified Customer
Other Employees Tagged:
Scottie Best, Chris Lima
Feb 16, 2024 -
Lexus Of Sarasota responded
Thanks for making the trip to Lexus of Sarasota! We are thrilled that you enjoyed your experience with Jeff and the team. We appreciate your business and recommendation. If you have any further needs or questions, please reach out!
Tom McCumber and everyone that I work with in Lexus of
Sarasota, including Lisa in service, are incredibly courteous, accommodating, easy to get in touch with, reply within a very brief amount of time, an
Sarasota, including Lisa in service, are incredibly courteous, accommodating, easy to get in touch with, reply within a very brief amount of time, and because of the excellent service that I get at Lexus of Sarasota, this is the fifth car that I have bought there. I would not consider buying a Lexus at any other dealership, but SARASOTA!
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by ggonthekey
Verified Customer
Verified Customer
Feb 09, 2024 -
Lexus Of Sarasota responded
Wow - congratulations on Lexus #5 with us! We can’t thank you enough for the kind words about our team at Lexus of Sarasota. Your review means a lot to us and lets us know we’re on the right track! We appreciate you – please let us know if there's anything else we can do for you!
Mgr.
was more interested in making the sale than the sales person. Teck support rather poor
was more interested in making the sale than the sales person. Teck support rather poor
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by DONALDULRICH50
Verified Customer
Verified Customer
Other Employees Tagged:
Brad Smith
Feb 08, 2024 -
Lexus Of Sarasota responded
Congratulations on your new Lexus! Every customer’s opinion matters to us as we are continually striving to improve our service, thank you for taking the time to point out areas that we could improve upon as a dealership. We appreciate your business and are here to help with any concerns you may have. Thank you for choosing Lexus of Sarasota! - Kelly McAllister, Guest Relations Coordinator, 941-899-3013
An outstanding experience from Jeff Gray my salesperson
to the finance guy Scotty Best and finally the GM Chris Lima.
There were a few challenges at the beginning not having anything to do with the dealer
to the finance guy Scotty Best and finally the GM Chris Lima.
There were a few challenges at the beginning not having anything to do with the dealership but they helped me work through them in a very professional way and ultimately I left thrilled with my car!.
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by laurenbethtobin9
Verified Customer
Verified Customer
Feb 08, 2024 -
Lexus Of Sarasota responded
It is a pleasure to hear such kind words from you, Lauren. Thank you for sharing your excellent experience with the team at Lexus of Sarasota. I hope you are still thrilled with your vehicle! Let us know if there is anything we can do for you.
Very courteous knowledgeable didn't waste my tivery
pleased with the salesman and the finance man
pleased with the salesman and the finance man
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by todiduso
Verified Customer
Verified Customer
Feb 08, 2024 -
Lexus Of Sarasota responded
Thank you for taking the time to provide us with your review. Our team is delighted to hear that we fulfilled your expectations, we hope to welcome you back to Lexus of Sarasota soon!