Jeff Huang
Jeff Huang at Honolulu Buick GMC
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Jeff Huang | Page 10

Service Advisor

Honolulu Buick GMC

2945 N Nimitz Hwy
Honolulu, HI 96819

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4.4
122 Reviews

Old fashion, raised by my grandparents. Taught to be straight forward and take people concern seriously. Their life can be effected by my judgement and recommendations. If you want someone to give you straight forward answer without sugarcoating it. I am the person you talk to.

Dealership Experience

6 yrs, 7 mos

Industry Experience

29 yrs, 10 mos

Specialties & Trainings

Getting things DONE.

4.4

122 Reviews

Write a Review

122 Reviews of Jeff Huang

July 22, 2022

Dealership Rating
Employee Rating

Friendly over the Phone, I am very satisfied on the answer my Question. Excellent customer service. More

by JPIZARRO2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Jul 25, 2022

Honolulu Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ashley Iwasaki Service Manager Honolulu Buick GMC Cadillac

June 16, 2022

Dealership Rating
Employee Rating

Efficient service. Appointment was completed in a timely manner. Requested service completed. Satisfied with service performed. More

by RAMSLOLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 16, 2022

Honolulu Buick GMC responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Honolulu Buick GMC Cadillac. We love to hear back from all of our customers and are happy to see such wonderful feedback! We hope to see you again soon! Thank you, Kara DeMello Customer Experience Manager Honolulu Buick GMC Cadillac

May 03, 2022

Dealership Rating
Employee Rating

Bought 2 vehicles over 3 years. Both a bust. Got rid of Enclave at 12,000 miles not a good vehicle. Bought a Denali GMC has thrown rods twice before 13,000 miles Last repair cam More

by TROPICALWHOLESALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kalai Mukawa, Juanita Ocampo , Samantha Earl, Alan Edwards, Irene Nicholson

May 07, 2022

Honolulu Buick GMC responded

We're sorry to hear about your experiences, and would love to have a conversation and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 28, 2022

Dealership Rating
Employee Rating

The staff was very courteous in helping me with my car turn in. Made sure I transportation back to work. When I came to to pick up my car, they ensure me that I know my car would be ready soon. More

by DWAYNEWAYNE43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 29, 2022

Honolulu Buick GMC responded

Thank you. We appreciate your business and our team looks forward to serving you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

April 12, 2022

Dealership Rating
Employee Rating

Service unsat. Technicians failed to tighten lug nuts following tire rotation. Wheel nearly came off when I drove away. Returned to dealership where Technician apol More

by THOMPSONB012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Apr 29, 2022

Honolulu Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 29, 2022

Dealership Rating
Employee Rating

Excellent customer service & satisfaction from both front Admin staff & techs, finding small deficiencies abs correcting More

by HINKLEGN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Mar 31, 2022

Honolulu Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

March 22, 2022

Dealership Rating
Employee Rating

Did not answer phone or return messages. Did not hold part as promised. Made my wife wait 4 hours. Very poor customer service! More

by RKMILLER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

February 15, 2022

Dealership Rating
Employee Rating

Outstanding service and support, keep up you excellent work. Everyone deserves recognition for going beyond normal responsibilities. More

by herberto.quintana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 15, 2022

Honolulu Buick GMC responded

Herberto, It's great to hear that Jeff was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Honolulu Buick GMC! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 31, 2022

Dealership Rating
Employee Rating

I wouldn’t recommend anyone else to buy a vehicle from here customer service was good upon buying a vehicle then after customer service was very poor. It’s wasn’t a pleasant experience at all. More

by PIMPOUT_CHICK69
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jon Palting, Jon hamic

Feb 17, 2022

Honolulu Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Justen Chilcoat General Manager Honolulu Buick GMC Cadillac

January 24, 2022

Dealership Rating
Employee Rating

Service on Saturday was excellent. Staff very friendly and offered me a Lyft service. I knew how much the service would be. More

by johnfalcon33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Samantha Earl, Alan Edwards, Irene Nicholson

Jan 24, 2022

Honolulu Buick GMC responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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