Does work as needed and a timely manner.
Appointments are fast and work needed explained well.
Appointments are fast and work needed explained well.
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by aim_high44
Verified Customer
Verified Customer
Service Price Transparency
Aug 22, 2023 -
Honolulu GMC Cadillac responded
Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
Very courteous, educated, and responsive.
Knowledge and friendly sales personnel and staff. Pleasure to do business with. Thank you Dante for going beyond expectations. This is our second ca
Knowledge and friendly sales personnel and staff. Pleasure to do business with. Thank you Dante for going beyond expectations. This is our second car purchased there. Looking forward to the next purchase!
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by Jbsyr
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kalai Mukawa
, Ashley Iwasaki, Theresa Karas, Irene Nicholson, Dante
Aug 12, 2023 -
Honolulu GMC Cadillac responded
Congratulations on your new purchase! We're thrilled to hear that you found your experience with Dante to be a positive one.
Thank you for choosing Honolulu Buick GMC.
We appreciate your business and hope to see you again soon!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
The staff is very friendly and got my car serviced
quickly. My salesman Nick is very good at what he does.
quickly. My salesman Nick is very good at what he does.
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by PIETSCHB001
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ashley Iwasaki, Irene Nicholson
Aug 12, 2023 -
Honolulu GMC Cadillac responded
Thank you for the five-star rating! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC, we look forward to having you as one of our valued customers for many more years to come!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
Great service!
Will go back in the future! Super helpful and got me in on a crunch
Will go back in the future! Super helpful and got me in on a crunch
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by DMG1AB
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2023 -
Honolulu GMC Cadillac responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC , we look forward to having you as a valued customer for many years to come!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
Great service, knowledgeable and courteous professionals,
I trust them with my Buick Encore. Thank You!
I trust them with my Buick Encore. Thank You!
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by rrrickb
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Javier Eyna
Jul 31, 2023 -
Honolulu GMC Cadillac responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu Buick GMC, we look forward to having you as one of our valued customers for many more years to come!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
The service Dept is very efficient and my service rep,
Luis, was knowledgeable and dependable and so helpful. Service was good and my truck runs great! I also think Virgi is a hoot and enjoyed my ride wi
Luis, was knowledgeable and dependable and so helpful. Service was good and my truck runs great! I also think Virgi is a hoot and enjoyed my ride with her. I love the fact you offer that service! Great customer service! Thank you!
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by MARLASACCO
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley Iwasaki, Luis - great - 5 stars
Jul 24, 2023 -
Honolulu GMC Cadillac responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
The service writers were super friendly and helpful.
The car was washed after my appointment big thanks
The car was washed after my appointment big thanks
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by sdavis
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ashley Iwasaki, Irene Nicholson
Jul 16, 2023 -
Honolulu GMC Cadillac responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu Buick GMC !
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
Great service and on time results.
Everyone was helpful and Knowledgeable from the counter guy to the service personnel
Everyone was helpful and Knowledgeable from the counter guy to the service personnel
More
by LPTE967
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ashley Iwasaki, Irene Nicholson
Jul 14, 2023 -
Honolulu GMC Cadillac responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
Their service was outstanding from the dealership to
their service department. I would definitely recommend Cadillac to anyone.
their service department. I would definitely recommend Cadillac to anyone.
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by LEECALVI
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Irene Nicholson
Jul 13, 2023 -
Honolulu GMC Cadillac responded
Thank you for taking the time to leave our service department a five-star rating. We're glad to hear we delivered such a great experience! We look forward to serving you for years to come.
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
It is difficult to know what to believe when dealing with
Honolulu Cadillac GMC.
I was sold a car with an expired safety inspection. Also, when I added the car to the car App, it showed that the car wa
Honolulu Cadillac GMC.
I was sold a car with an expired safety inspection. Also, when I added the car to the car App, it showed that the car was due several services. After much back and forth, I was asked to bring the car in for service. The service notices were all reset, but I don’t really know if the services were actually performed.
For example, one of the services cleared was a safety inspection. But I know it was not performed. I was initially told that it couldn’t be performed until the car was transferred into my name. Then a few weeks later, I was called to schedule a safety inspection appointment because Honolulu Cadillac GMC could not transfer the car without it. I was told the service would only take about 30 minutes. It took 90 minutes. I believe this was because they scheduled the service, but had no one available to do it. Very frustrating.
Since COVID, I have had considerable difficulty getting service appointments. This was a key reason that led me to trade in my Cadillac after it developed a transmission problem. My inability to get an appointment led to my problem being out of warranty. And I wasn’t sure if the transmission repair would be well.
So, no I wouldn’t recommend Honolulu Cadillac GMC.
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by FREDERICK.SMITH
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2023 -
Honolulu GMC Cadillac responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.
Best Regards,
Alan Edwards
Service Director
alanedwards@lithia.com
Honolulu Buick GMC Cadillac
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8 yrs, 6 mos
Getting things DONE. 
