Jeff Kamin

Ryan Auto Mall responded

We take concerns like this very seriously and feel it’s important to clarify the facts for anyone reading this review. At the time of sale, the vehicle had no known mechanical issues, no active warning lights, and no diagnostic trouble codes present. There was no indication of a malfunction prior to delivery, and we did not clear any codes or withhold known information in order to complete the sale. The issue referenced occurred approximately 30 miles after delivery and was not present during inspection, test drive, or at the time the vehicle left our dealership. Regarding condition, the vehicle was fully detailed prior to delivery, and no concerns were raised by the customer at the time of pickup. Had any cosmetic or cleanliness issues been mentioned, we would have addressed them immediately. Although this vehicle was sold as-is, we still worked with the customer once the issue arose. Because the customer was not local and preferred to use their own repair facility, we agreed to that request and reimbursed them $1,500 toward the repair—despite having no obligation to do so. We stand behind our inspection process and our commitment to treating customers fairly. We regret that this situation occurred, but we strongly disagree with the claim that the issue was known or intentionally concealed. Our goal is always transparency and doing the right thing when unexpected issues arise. If the customer has any remaining concerns, we encourage them to contact us directly so we can continue the conversation.

Ryan Auto Mall responded

Thank you for your wonderful review! We're thrilled to hear that you and your fiancé found your first car together at Ryan Auto Mall Chevrolet of Buffalo. Our team is dedicated to providing helpful and informative service, and we're glad we could assist you in finding a car you love. We look forward to seeing you again and appreciate you sharing your experience with others! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you for your wonderful review! We're thrilled to hear that you found Ryan Auto Mall Chevrolet of Buffalo professional, knowledgeable, and friendly. It's great to know that your buying experience was quick and smooth. We appreciate your kind words about our dealership's layout and upkeep. We look forward to seeing you again soon! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you for your kind words, Paul! We're thrilled to hear that you found the process smooth and enjoyed our text communication option. The team at Ryan Auto Mall Chevrolet of Buffalo appreciates your support and looks forward to assisting you again in the future! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you, Audrey! Our team is thrilled to hear about your great experience at Ryan Auto Mall Chevrolet of Buffalo. It's wonderful to know that Jeff provided knowledgeable and helpful service. We appreciate your willingness to refer him to your family and friends! Safe travels! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you for your review! We're pleased to hear that you received excellent service at Ryan Auto Mall Chevrolet of Buffalo and that all your questions were answered. Your satisfaction is our priority, and we appreciate your feedback. We look forward to assisting you again. Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you! We're thrilled to hear about your positive experience at Ryan Auto Mall Chevrolet of Buffalo. It's great to know that our team, especially Jeff, made the process quick and easy for you. Enjoy your new truck, and we look forward to seeing you again soon! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you for sharing your experience, Bill! We’re glad to hear the process was seamless and that Jeff and the team at Ryan Auto Mall Chevrolet of Buffalo took great care of you. We appreciate your recommendation and look forward to serving you again! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you, Bob! We are thrilled to hear about your great experience at Ryan Auto Mall Chevrolet of Buffalo. It's wonderful that Jeff and Rich were able to assist you in securing your dream Corvette and made you feel welcomed and valued throughout the process. We appreciate your feedback and look forward to serving you again in the future! Enjoy your new Corvette! Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team

Ryan Auto Mall responded

Thank you for the wonderful review! We're happy to hear about your positive experience at Ryan Auto Mall Chevrolet of Buffalo. It's great to know that Jeff made the process open and collaborative for you. We appreciate your feedback and look forward to assisting you again in the future. Sincerely, The Ryan Auto Mall Chevrolet of Buffalo team