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Jeff Kiehn
Jeff Kiehn at Corwin Ford Spokane

Jeff Kiehn

Service Advisor

Corwin Ford Spokane

8300 E Sprague Ave
Spokane Valley, WA 99212

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4.7
184 Reviews
4.7

184 Reviews

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184 Reviews of Jeff Kiehn

May 20, 2026

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Love the thorough checks with video and photo documentation, to add to what the person is telling me over the phone More

by jana.wipf
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kiehn

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May 20, 2026

Corwin Ford Spokane responded

We’re glad the photo and video updates alongside our phone calls provided clarity during your Ford Explorer service. Jeff will be happy to hear your kind feedback, and we look forward to assisting you again. Tyler Goutermout, General Manager

May 20, 2026

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They are very caring, knowledgeable and trustworthy and respectful I can trust what they say and what they do. More

by KITTYREDD
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kiehn

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May 20, 2026

Corwin Ford Spokane responded

We’re delighted Jeff and our team provided caring, knowledgeable service for your Ford Bronco Sport. Thank you for trusting us and for your kind words. We look forward to helping with your next service appointment. Tyler Goutermout, General Manager

May 17, 2026

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Everything went great except when I made my appointment I told them I needed the serpentine belt replaced. Evidently that wasn't put on the order form even after I called and asked them how long the job woul More

by HATCH54
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kiehn

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May 17, 2026

Corwin Ford Spokane responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you. Tyler Goutermout, General Manager

May 13, 2026

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Delivered scheduled service on time Car was done when promised with no issues Very satisfied More

by andy
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kiehn

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May 13, 2026

Corwin Ford Spokane responded

It’s great to hear your Ford F-150 service was completed when promised and without any issues. Jeff and the service staff are happy you’re very satisfied. Tyler Goutermout, General Manager

May 12, 2026

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Excellent service from identifying the issues with my truck to repair and return. The text service of keeping the client informed was assume. More

by fseymour67
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kiehn

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May 13, 2026

Corwin Ford Spokane responded

We appreciate your feedback on how our team identified the issues with your Ford F-250, completed the repairs, and returned it promptly. We’re glad the text updates kept you informed throughout the process. Thank you for trusting us with your truck. Tyler Goutermout, General Manager

May 12, 2026

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Jeff did everything possible to get my car back on the road after a catastrophic failure, and helped me complete the greatest road trip of my life. He kept me updated every step of the way, and my car is More

by jacksonbschneewest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2026

Corwin Ford Spokane responded

It’s great to hear Jeff was able to get your Ford Escape back on the road after that major issue and keep you updated the entire time. We’re glad your vehicle ran like new and that you could enjoy such an incredible road trip. Thank you for the five-star rating and for sharing your experience! Tyler Goutermout, General Manager

May 10, 2026

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Jeff is great to work with and always makes sure I'm taken care of. I don't like working with any other advisor. More

by JENDROBRANDON
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kiehn

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May 11, 2026

Corwin Ford Spokane responded

It’s fantastic that Jeff consistently ensures your Ford F-150 is well looked after. Thank you for trusting Jeff with your service needs. We look forward to your next visit. Tyler Goutermout, General Manager

May 08, 2026

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Bad service, lied to me. There is a problem with my car and Ford/Lincoln won't even admit the problem. More

by REKROPP9336
Recommend Dealer
No

Other Employees Tagged: Jeff Kiehn

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May 13, 2026

Corwin Ford Spokane responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Tyler Goutermout, General Manager

May 08, 2026

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Employee Rating

Poor communication regarding when vehicle would be ready by service advisor and management. Pick up service was good More

by SDSCHNURMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 13, 2026

Corwin Ford Spokane responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Tyler Goutermout, General Manager

May 07, 2026

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The dealership was very accommodating and polite. They had my car ready to go the same day. More

by ashleynakia
Recommend Dealer
Yes

Other Employees Tagged: Jeff Kiehn

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May 07, 2026

Corwin Ford Spokane responded

We’re grateful you found our team accommodating and polite. It’s wonderful your Ford Explorer was ready the same day. Thank you for trusting us with your service. Tyler Goutermout, General Manager

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