"Oil change..tires rotated"
No matter what your needs are at Ray Skillmam
THEY HAVE THE BEST CUSTOMER SERVICE EVER!!!!!! Other companies could learn alot from them in customer sevice ...
"Always a Joy!!"
My experience at the Kia Service Center is "always a Joy!" The service reps are wonderful and great at explaining what needs to be done. They are courteous and very pleasant. I look forward to my oil changes each time. Thanks for the great time.
Thanks to Duane Reed, from now on I will only buy cars from RaySkillman Southside. He went out of his way to make sure I would be more than 100% happy with my purchase, before and after the deal. Duane and Kacey and the whole group made me feel very welcome and the service could not be better. Even after the deal, they worked with me to ensure that all issues with my used car were resolved and that I was completely satisfied. Their professional approach gave me great confidence and satisfaction in the entire purchase.
"Good purchasing experience, great ongoing service"
- Adam Zimmerman
When my wife and I were looking at cars to replace what we had at the time, I'd ridden in a Soul and given it a spin driving before, but she hadn't. We did the research on the models we liked and arranged a time to go over and check a few out. We ended up tooling around in a Soul (in the color we wanted) and told the dealership we were thrilled. They told us to keep it for the weekend and they'd get back to us.
Our credit wasn't awesome, but they worked out an arrangement with us that really worked, and that car's been great. We love it and baby it, and we take it in for regular maintenance.
And I REALLY like taking it for maintenance. We can schedule online way ahead of time, there are all sorts of times available, and they'll do everything from basic oil changes to heavy duty annual maintenance work fast, accurately, and inexpensively. Why take it to Tires Plus or Jiffy Lube if I can get the same work done at the dealership for the same price? If it's going to take a while, they've got shuttles and rentals you can take. Nice stuff.
Side note...Not really here or there, but it's appreciated. If you are hanging out waiting for your car, the waiting area is nice. Seats are comfortable, temperature is cozy, I can tool around with my wifi devices, borrow an iPad, watch TV, play on the internet. It's never fun to have to wait for anything, but it is nice to have somewhere comfortable to do it.
"Honest, friendly service"
- Kia Customer
We thought we needed new rear brakes on our Kia. We were met by Jeff and Lisa, who were friendly and courteous...we received same from the office personnel as well. Lisa came and told us that we did not in fact need new brakes. We appreciated the honesty and service we received from all staff. Thanks!
"Service was great!"
Everyone I dealt with on the phone and in person were very nice and helpful. The service was done timely and efficiently. I have never had any service issues here and have been buying and bringing cars here for service for the past 10 years if not longer.
Other Employees Tagged:
Everything was EXCELLENT!!! Reps are very DETAILED, and they keep you updated the whole time...while you wait. Professional and Courteous. Could NOT ask for better service. I have NO COMPLAINTS!!!
Other Employees Tagged:
"A team you can trust"
I have been dealing with the team at this dealership for 8 years. They are incredibly professional and accommodating. Additionally, they try to offer as many options as possible if or when repairs are needed. I appreciate that they have my best interest and safety in mind when making recommendations.
"Over the top"
Michael Dine and Doug Magnusen are great team players my Kia Soul was ready and waiting for me at the front door as I requested thanks to Michael .Thanks to Doug the financial paper work process went very smooth and efficient.Ray Skillman is blessed with good men like this as part of his Staff.I want to also give thanks to the outstanding Service Dept people Lisa kinda babies me which I like Greg Clich and Greg Kiaser are always ready to assist in anyway possible.Jeff I'm sure as thier Manager your very proud thank you I also thank you for sharing with me events from high school which you had with my deceased son of some 3 years thanks from the bottom of my heart YOUR great people