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Jeff Richard
Jeff Richard at Silko Volkswagen
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Jeff Richard | Page 2

Service Advisor

Silko Volkswagen

122 Liberty St
Brockton, MA 02301

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4.7
181 Reviews

Dealership Experience

2 yrs, 8 mos

4.7

181 Reviews

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181 Reviews of Jeff Richard

April 09, 2024

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Employee Rating

Great place, very skilled technicians! Jeff is always accomodating(e.g. I roll in with a flat tire out of the blue!) Dealerships are so variable, and I feel lucky Silko VW is local to me More

by bbresop
Service Time
Recommend Dealer
Yes
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Apr 10, 2024

Silko Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeff and our team, and we look forward to working with you again. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 06, 2024

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Employee Rating

It was great. The dealership was clean and the workers were nice. Oil change went by fast More

by bgervasio1
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Yes
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Apr 07, 2024

Silko Volkswagen responded

Thanks for sharing about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

April 04, 2024

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Went above and beyond. Very happy with the service and friendly staff. Highly recommend Silko VW. Thank you. More

by amadams1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Medeiros

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Apr 05, 2024

Silko Volkswagen responded

Hi Angela and John, We are truly appreciative of you providing positive feedback of your experience with Jeff and John in the Service Dept here at Silko VW. Happy they were a positive part of your experience. Thank you! Look forward to seeing you in the future. Be well.

April 01, 2024

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My service was performed in a timely manner as I waited for m car to be repaired. Getting n apointment was easy. More

by olmogm59
Recommend Dealer
Yes
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Apr 02, 2024

Silko Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Silko Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

March 29, 2024

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Professional, polite, clean waiting area. That is all I am going to write for now. More

by janbeon66
Recommend Dealer
Yes
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Mar 30, 2024

Silko Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Silko Volkswagen. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

March 24, 2024

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Employee Rating

Service department is excellent here. My family members out of state have not had good experiences with their local dealerships--they are always envious when I tell them about Silko! More

by bbresop
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Recommend Dealer
Yes
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Mar 25, 2024

Silko Volkswagen responded

Hi Branwen, You're too kind! Thanks for sharing the positive review and feedback. We are appreciative of your loyalty to Silko VW. Always happy to help!

March 21, 2024

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Employee Rating

Jeff is a leader in the customer service and technical service field. He proves it everytime I take make car there for work. More

by TRAKONG
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Workmanship
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Recommend Dealer
Yes
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Mar 25, 2024

Silko Volkswagen responded

Tra, Your words are very kind and greatly appreciated. I am certain Jeff and the Silko VW team are thrilled to hear you are satisfied over and over again. We are grateful for your loyalty and always happy to help! Thank you and be well.

March 13, 2024

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Employee Rating

very good service from Nuno and also the rest of the team, Nuno explained everything to us one by one, very patient and very humane, we really like our SUV, soon we will return for another one. More

by jjrbazile
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nuno Gomes

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Mar 17, 2024

Silko Volkswagen responded

Congratulations on your new Volkswagen. We truly hope you enjoy it immensely. Thank you for taking time out of your day to share your experience with all of us. Agree Nuno is fantastic to deal with! Always happy to help. See you soon.

March 12, 2024

Dealership Rating
Employee Rating

John Medeiros is absolutely well experienced service advisor and always does an amazing job! I continue to come back to Silko solely because of Mr. Medeiros! More

by plumfamilymanagement
Recommend Dealer
Yes

Other Employees Tagged: Billy Sim, Al Jecrois, John Medeiros

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Mar 17, 2024

Silko Volkswagen responded

Thank you for taking the time to share your thoughts and feelings about your experience with John and Silko VW team. Customer service and satisfaction is our number one goal. Thanks for the five stars and your loyalty!

February 24, 2024

Dealership Rating
Employee Rating

The place was very clean and the staff was very accomadating! Matthew was great, don't remember who Javani Rivera sis. More

by squinerly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Lucier, Billy Sim

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Feb 26, 2024

Silko Volkswagen responded

Hi Sandra, Thanks for taking the time to review your experience here with Matthew and the rest of the Silko VW team. We are always happy to help! Based on your review, it appears you feel there are areas of opportunity for improvement. If you wish to share with me in further detail, my email address is below. Thanks, Joanne joanne.moniz@silkoautogroup.com

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