Jeff Robinson | Page 7

My second car purchased from you should say it all My office is 2 miles from BMW store but I still go to you. That says a lot. Great selection and easy to deal with. Thanks. My office is 2 miles from BMW store but I still go to you. That says a lot. Great selection and easy to deal with. Thanks. More

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Committed to Customer Service Many places talk about Customer Service. This places lives it. Dana Eby (Service) kept me up-to-date with the status of my car. They were very gene Many places talk about Customer Service. This places lives it. Dana Eby (Service) kept me up-to-date with the status of my car. They were very generous providing loaner vehicles. Through the entire process, I always felt they placed tremendous value in taking care of their customers. I highly recommend this dealership. More

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Purchasing and financing process was Outstanding. Jeff Robinson was knowledgable, friendly, and made the entire purchasing process simple. I traveled from Indianapolis to purchase the vehicle and wou Jeff Robinson was knowledgable, friendly, and made the entire purchasing process simple. I traveled from Indianapolis to purchase the vehicle and would not hesitate again. This BMW dealership was much more friendly. He helped exceed my expectations of a BMW dealership. I wish they were located in Indianapolis for the after sales experience as well. Thank you Jeff! More

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Very Good experience! This guy is very friendly and patient.For our questions can also be very detailed to give answers. It was because of his friendly attitude that I deci This guy is very friendly and patient.For our questions can also be very detailed to give answers. It was because of his friendly attitude that I decided to buy a car in this BMW store instead of another. More

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Worst car buying experience I went to look at a car on your lot and was denied service. It was for a used car that had 50k miles. When I arrived, I had to talk numbers before e I went to look at a car on your lot and was denied service. It was for a used car that had 50k miles. When I arrived, I had to talk numbers before even getting behind the wheel of the car. In this trip to the dealership I was never asked if I wanted to test drive a different car. The following day we went back to see if we could test drive another car and was denied service as well. It started by a different sales associate greeting us, and asking how he could help us. We stated we would like to test drive the car. He said he would go and get the keys. A little while later, he came back out and stated that the person we spoke to the previous day said we had to talk numbers before even getting behind the vehicle(it's pretty poor that the salesman couldn't even show his face, rather have another person do his work). So we were talking and the second salesman started saying concepts that were totally idiotic, such as the car handles different in these types of conditions(the weather was cloudy, but the ground was dry), and that he was apart of the new car team, and wasn't 100% sure on the used car sales. It's pretty poor customer service when a dealership denies someone because they think the person will just joy ride their cars. Yes I young, yes I don't look like I could afford much, and lastly look like I can handle the power(being handycapped), but didn't someone ever tell this dealerships sales team that they should judge a book by its cover? Two, at multiple other high end dealerships all I had to do was show them my license and I was able to get behind the wheel(as well as take cars for the full day to test drive). When searching for my next car, I will go out of my way to not only stay off this dealership, but every Jake Sweeney dealership. More

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Jeff Robinson was an excellent Sales advisor I looked for a month straight when ever I could for the right car for me. When I found the right car with color the options etc that I was looking for I looked for a month straight when ever I could for the right car for me. When I found the right car with color the options etc that I was looking for Jeff R. Helped make the process straightforward and seem less. As a busy Mom who also works part-time I appreciated this greatly. BMW CINCY North has exceptional customer service. After being at different dealerships for a month straight you really can tell the difference this business has to offer. Thank you! I love my x1 xline x35i - Dr. Stenhoff from Columbus, Ohio More

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EXCELLENT Purchase Experience!!! My wife and i visited BMW of Cincinnati to look at a CPO M235i. I had made an appointment with Jeff Robinson so when we arrived the car was parked in My wife and i visited BMW of Cincinnati to look at a CPO M235i. I had made an appointment with Jeff Robinson so when we arrived the car was parked in front of the Certified Pre-Owned showroom. We test drove the car and sat down with Jeff to discuss the purchase. The entire experience was first-rate. We were treated with respect at every step of the negotiations; no hidden fees or "gotchas." We simply could not be more pleased with both the car and the buying experience. Highly recommended! More

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335 xi GT and Jeff Robinson Just purchased my 2016 335 xi GT from BMW of Cincinnati. Jeff Robinson was awesome in seeking to understand my needs and offering suggestions and gui Just purchased my 2016 335 xi GT from BMW of Cincinnati. Jeff Robinson was awesome in seeking to understand my needs and offering suggestions and guidance to making it happen. Jeff was in constant contact with me and worked diligently to find the perfect car for me. He found it within 24 hrs and I was driving it out of the parking lot within a week. I couldn't be happier with my car or the service Jeff provided. I know if I have any questions at any time he is there to help. This experience was the best and I will highly recommend Jeff and BMW of Cincinnati to all my friends and family. Brenda More

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Thank You Clay and Jeff for another Exceptional Experience!! This was my second purchase from Jake Sweeney, and it was once again, the best service I've ever experienced with a new car purchase. Clay Moorhead This was my second purchase from Jake Sweeney, and it was once again, the best service I've ever experienced with a new car purchase. Clay Moorhead and Jeff Robinson are hands down, THE BEST!! They are totally focused on delivering a world class customer experience. Both Clay and Jeff worked diligently to structure this purchase for me in record time to accommodate my busy schedule. Jake Sweeney is a 1 1/2 hours drive (one way) and it's worth every minute of my time to deal with such a professional team. These guys know how to get things done and simplify this process for the customer. I would strongly recommend anyone looking to purchase a BMW to check out Jake Sweeney. You will be glad you did! More

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Working with the sales staff was a fantastic experience! Everyone was very welcoming. The salesmen do an incredible job- making sure to listen to customers and provide a wonderful shopping experience. I wou Everyone was very welcoming. The salesmen do an incredible job- making sure to listen to customers and provide a wonderful shopping experience. I would recommend them 100%! More

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