Jeff Rogers | Page 2

Great Service personal very professional and waiting place very nice to wait for your Car. Great locations and close to my house I have being a customer all ready 7 years place very nice to wait for your Car. Great locations and close to my house I have being a customer all ready 7 years More

by PPORTU2664 Verified Customer Verified Customer

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Note: Please note that I only had access for one category to place the 5 star rating. I wanted to elaborate an additional note to my earlier review. I’d like to take a moment to specifically appl category to place the 5 star rating. I wanted to elaborate an additional note to my earlier review. I’d like to take a moment to specifically applaud the superior attitude of your Service Advisor  Mr. Alfonso Robleto  and the Williamson Cadillac Buick team in general.   I recently had my Buick serviced for a follow up  review of a problem that was diagnosed and treated.  Although I did not obtain the Buick thru this dealership,  due to logistics it was conveniently located for me to choose this location to service it. I went on a Saturday at the end of the afternoon after running errands with my kids to get the oil changed, thinking I would probably not have enough time to get it done.  Although I had experienced some lapse in acceleration while driving, it was not until after that moment that it was brought to my attention if I felt some glitching / jerking in the car at different acceleration times. He went on to research the warranty left on the vehicle and offered for me to come back  at a later day, whenever I was ready,  to have it serviced  under warranty, offering me also  a loaner to avoid going back and forth to work. I thanked him and thought that I would plan to do so at a later time because of my busy work schedule during the upcoming week. They were almost ready to close. He  asked me to wait a few minutes if I had the time and he came back stating that he could take care of me right away by providing me with the loaner immediately  so that I could leave the Buick and avoid reschedule at a later date. I was consistently informed of the diagnosis and  status of the service being performed and recommendations to do the brakes as well which were also performed.  When the Buick was ready I tested it and everything went well however a few days later I had to call him back because I noted a new and increased vibration at high speed while driving.  This time he offered to have my SUV picked up at my office leaving a loaner immediately.  Within 2 days they had checked everything and recommended a calibration.  As soon as it was performed and the SUV drive tested by Mr. Robleto, it was sent back to me directly to my office and the loaner picked up, all in a very short and efficient time. Mr. Robleto said not to worry about anything and indeed he meant it. He took care of everything and at no extra charge. In a city where great customer service is almost a privilege, Mr. Robleto not only went beyond what I had asked for or expected.  He exceeded my original impression of the dealership brand and surpassed it. It is in situations like this that go a long way towards retaining customer loyalty.  With the type of customer care  I have experienced at WCB I  have nothing more than solid and strong recommendations for him  to friends and employees to be made. Once again my appreciation to Service Advisor Mr. Robleto for an outstanding and unparalleled customer support. That's service that makes the difference! More

by Amy Verified Customer Verified Customer

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The Williamson dealer has the best team of sales and service for their clients.is a real pleasure to visit always clean facility and friendly staff thanks service for their clients.is a real pleasure to visit always clean facility and friendly staff thanks More

by Juan Alberto Perez Verified Customer Verified Customer

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Best dealership I’ve dealt with. Service and sales very profesional and honest. Will continue to only buy or lease cars that I can procure at Williamson. profesional and honest. Will continue to only buy or lease cars that I can procure at Williamson. More

by GCHAVECO Verified Customer Verified Customer

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I’m very happy with service I recurved. Everyone was very courteous and professional when speaking with me. My car was service as I was told and return to me very quickly. courteous and professional when speaking with me. My car was service as I was told and return to me very quickly. More

by VERDEJOC Verified Customer Verified Customer

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The costumer service is professional and knowledgeable, Mr. Alberto Fernandez has helped me with the porches of my tree car, I we not go to another dealer. Mr. Alberto Fernandez has helped me with the porches of my tree car, I we not go to another dealer. More

by ALICECOMPUTER@msn.com Verified Customer Verified Customer

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Absolutely horrible! The vehicle has been there 3 times and the issue is still not resolved. The original attendant that was handling everything and noticed the problem is no longer there and of course now and the issue is still not resolved. The original attendant that was handling everything and noticed the problem is no longer there and of course now every time I take the vehicle they claim nothings wrong even though while test driving it with me they notice that the vehicle shifts rough. I was told to keep driving it until it fully malfunctions and of course my vehicle is now out of warranty with a pre existing problem. More

by Lowlyfe64 Verified Customer Verified Customer

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Great that Service Department could pickup and deliver my car. All safety precautions were met and drivers were very courteous and pleasant. Always feel comfortable with the service. car. All safety precautions were met and drivers were very courteous and pleasant. Always feel comfortable with the service. More

by DJSZARO Verified Customer Verified Customer

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Service was excellent . No complaints. Everyone was very attentive.i would highly recommend to my friends. I believe Williamson Cadillac is one of the best dealers in Miami. attentive.i would highly recommend to my friends. I believe Williamson Cadillac is one of the best dealers in Miami. More

by Francisco.orosa Verified Customer Verified Customer

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lousy experience, they used my car all over Miami for 170 miles, 12 toll passed and the worst thing that managers justified everything blatantly. I never received an apology and finally they gave me back the miles, 12 toll passed and the worst thing that managers justified everything blatantly. I never received an apology and finally they gave me back the dirty car and they didn't fix the problem for which I took it More

by Ivon de la Torre Verified Customer Verified Customer

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