Jeff Rogers | Page 3

They tried to screw me over I brought my truck in for a tire rotation and oil change. I put in the front seat and showed them the proper socket set and key for the locking lug nu I brought my truck in for a tire rotation and oil change. I put in the front seat and showed them the proper socket set and key for the locking lug nuts. They called me 3 hours later to tell me the oil change was done, however, they could not rotate the tires because 2 of the locking lugs were stripped. There is no question they stripped them either that day or when they did the last tire rotation. After finally discussing it with the service manager, they removed the locking lugs. I have no idea if the tires were rotated or not and they did not replace the locking lugs they had to ruin to get off. So I had to spend 3-4 hours of my day running down the proper replacement lugs so I wasn’t driving around missing one on each wheel. I would say it was pretty lousy service. More

by jimw.kern Verified Customer Verified Customer

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Great service Good service and good coffee and sandwiches Nice personnel specially Angel Gonzalez Who is very Friendly, explains everything very well and is ver Good service and good coffee and sandwiches Nice personnel specially Angel Gonzalez Who is very Friendly, explains everything very well and is very patient and respectful More

by Antonia Verified Customer Verified Customer

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Was great and fast. Thanks Was great and fast,all the stuff was excellent. They are great at custumer service. I would like to always be attended by the same team!!!! Was great and fast,all the stuff was excellent. They are great at custumer service. I would like to always be attended by the same team!!!! More

by Marlen Verified Customer Verified Customer

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A family oriented organization Everything in black and white really nice staff,managers help me a lot to make my deal possible,I love the Canyon I get I will be back for my wife Cad Everything in black and white really nice staff,managers help me a lot to make my deal possible,I love the Canyon I get I will be back for my wife Cadillac More

by MARES5107 Verified Customer Verified Customer

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They treat you like family They made this process so easy and great for me. I would recommend them to everyone I know. Ask for Ahmed or Mike they are the best. They made this process so easy and great for me. I would recommend them to everyone I know. Ask for Ahmed or Mike they are the best. More

by JoelleJJ Verified Customer Verified Customer

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Sold New Cadillac CTS V with Hidden Damage and Repair. I bought a new 2017 CTS V from Williamson in October of 2016--Ron Peoples was my salesman. After test driving the car, I noticed unevenness in the gap I bought a new 2017 CTS V from Williamson in October of 2016--Ron Peoples was my salesman. After test driving the car, I noticed unevenness in the gap and level of the hood to the front fenders and bumper, and on the hinge end under the windshield. A condition of my deposit and agreement to purchase the car was that they fix this alignment problem. I repeatedly asked if there had been any previous damage, and they denied it each time. Their body shop improved the level near the hinges under the windshield, and spread the error around the rest. Several there blamed the problem on the difficulty of Cadillac making the carbon fiber hoods uniform. I also noticed an irregularity under the left headlight lens on the bottom edge, which protruded a little more from the fender and was rougher than the right headlight lens. This may have been just after I purchased the car, but still on the dealer premises; it worried me but ultimately I thought maybe it was just a fit and finish issue. Not long after I purchased the car, I discovered that the right front passenger door needed about double the force to close as the other doors when all other windows and doors were closed, and the window frame where it is supposed to match the rear door went further in, that is, it wasn't level with the window frame of the rear door; it seemed like the top was hitting before the rest of the door when closing. I took it to another dealership for all my service as they were closer, and although they attempted to adjust the striker for the door, it didn't fix the problem. About 8 months months later, about 18 months after I bought the car, when I was having some other minor bodywork done, I again asked them to adjust the door, and check if they could adjust the the hood/fender/bumper alignment issues better, under warranty. That's when they informed me, and showed me, that the front bumper and both front fenders had been worked on, removed and put back, the bumper flange having a slit, or cut-out behind each of the two top attachment bolts in the front of the engine compartment, which is never there from the factory, and the bolts for the fenders were not centered in their spots on the flanges as they should be from the factory; therefore, they could not work on it under warranty (I had never had any front end damage since I brought the car). I had it inspected again somewhere else, without anything being taken apart, by someone recommended by an attorney specializing in such issues, and it was pointed out that the front bumper has been repainted, and the left headlight had issues, including not being positioned right, confirming my initial discovery, and I also saw more clearly a little chip under the edge at the top of the headlight lens, and the door still had issues with alignment. Since the time I got the car it has had random electrical issues, such as the lane departure warning and driver heated seats turning on by themselves, that where not resolved through normal system checks--I suspect that front end damage might have affected the wiring circuits. Although the mechanics of the car seem to work fine now after the transmission was re-calibrated during my first oil change, and a known issue with the transmission fluid was fixed, both once before that transmission fluid replacement, and once right after that, when I came to a stop in normal driving and then attempted to resume driving again, while still in drive, the transmission had disengaged as though it was in neutral. Turning the car off and leaving it for 15 minutes resolved the issue both times, but no one can explain what caused this dangerous situation. It only happened twice and not for about 8 month, but it is something to worry about, and because of the undisclosed damage, I do not have confidence in the car or feel that it was ever properly repaired, aesthetically or functionally, and as they didn't even admit the damage, I don't know what actually happened to the car except for the evidence of repair, and problems with it. Since they told me that they had the car since it was delivered from the factory (50 days prior), and records show it had 1 mile on it when they received it--when I purchased it it had 73 miles on it, including my test drive and a trip to and from their body shop--they must have known what happened to the car. I'm in the process of deciding how to remedy the situation. I recently talked to the same body shop manager, Arnie, I spoke to when I bought the car, and he denied any other repairs were made at their body shop, and when I said two other body inspections indicated that the front fenders and bumpers had been removed, the front bumper repainted, and put back, and not a good job at that, he became defensive and said to talk the salesman (who was Ron Peoples). Well, the Ron Peoples, and I believe, the sales manager, already denied there was any previous damage or repair of the car when I bought it. Update: Following the reply to this review posted by General Manager Jeff Rogers, I called him and discussed the issue. He said his records show there was no history of damage or repair to the vehicle while their dealership had it. Still, I was sold a vehicle that had been damaged and repaired. The car was delivered to them directly from the factory; if they didn't know about the repair, especially after the body shop worked on the car to address the issues I detected before I bought it, they should have known. The end result is I was sold a car that was not in new, or even like new, condition. It is true that all my service was done elsewhere because Williamson was a good distance further away, and I did not give them the opportunity to address the known issues after I bought the car, only before I brought it. I occasionally talked to their service department about other issues under warranty, and, at least over the phone, they were more responsive than the dealership I actually used for service, so that's a positive for them. But I am reviewing the new car sales department. I am removing the optional ratings unrelated to this issue directly. More

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