Jeff Rumson | Page 5

Went in for an oil change and Mass State inspection sticker.. Jeff Rumson was the service advisor who helped me. He was very polite and friendly. My vehicle was ready a lot sooner than I expected so at sticker.. Jeff Rumson was the service advisor who helped me. He was very polite and friendly. My vehicle was ready a lot sooner than I expected so at this busy time of year I was thrilled! More

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I will never go back to the service department. They are impossible to get in contact with and have horrible communication. They had my car for 8 hours before I could get in touch with anyone. I called mult impossible to get in contact with and have horrible communication. They had my car for 8 hours before I could get in touch with anyone. I called multiple times and kept being told someone would get in touch with me. My service appointment was at 7:30am and I didn’t know until 3:30pm that my car needed to stay over night and I had to scramble to find a ride home from work. They need to improve their customer service. More

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Exceptional work,they are so profissional,fast service ,cleaned ,great dealership ,nice location ,easy to park,the employees helps soon we get in front the dealership, the are great .... ,cleaned ,great dealership ,nice location ,easy to park,the employees helps soon we get in front the dealership, the are great .... More

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Very professional and friendly. They make the whole experience very accommodating and efficient! I will highly recommend them to my friends, coworkers and family members experience very accommodating and efficient! I will highly recommend them to my friends, coworkers and family members More

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Required maintenance for my vehicle Service personnel are always very nice and helpful. Work requested is always done in a timely fashion. Finally if there is something you don’t unders Service personnel are always very nice and helpful. Work requested is always done in a timely fashion. Finally if there is something you don’t understand, they will take the time to explain it to you. More

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So annoying My husband brought my 2018 CRV in for a scheduled oil change. He asked the person who took the car in to also do a state inspection, as you can’t book My husband brought my 2018 CRV in for a scheduled oil change. He asked the person who took the car in to also do a state inspection, as you can’t book those ahead of time. He said the guy confirmed that he would also do the inspection. An hour later, we got an oil change but no inspection. Now there were 4 people ahead of us and it would have taken hours to be seen, so we just left, frustrated and now with another errand to add to our list. More

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Service I Walked in because my car needed a new battery and the wait wasn't as long as I thought. Great service! Recommend this dealer. I Walked in because my car needed a new battery and the wait wasn't as long as I thought. Great service! Recommend this dealer. More

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Recall, Takita airbags On time, performed oil change and safety check. Advised maintenance items requiring service. Brief, professional, to the point but not up selling. On time, performed oil change and safety check. Advised maintenance items requiring service. Brief, professional, to the point but not up selling. Appeared aware that my time was as valuable as his; noted maintenance items that I deferred. Overall: Promises Made and Kept. Great Maintenance Crew, obvious that upper management lets mechanics do the wrenching, and sales people do the selling. I’ve bought two brand new cars at this dealership: 2007 Pilot EXL and 2010 Ridgeline EXL; both deals took less than 4 hours, bought less than sticker and left without buyers remorse. Whatever Kelley does to make the Management Team in Lynn work this well; please do not F*** it up. More

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Compete Satisfaction The service department is a “well oiled machine”. Everyone is so pleasant and helpful. Thank you Mike Psomos and Joe Gerbino for making the Service D The service department is a “well oiled machine”. Everyone is so pleasant and helpful. Thank you Mike Psomos and Joe Gerbino for making the Service Department a pleasure to do business . More

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The service department I really like other Kelly dealerships but this service department needs major improvements for example; customers should always come first, communica I really like other Kelly dealerships but this service department needs major improvements for example; customers should always come first, communication is very important, and lastly speed of service is great but it’s more important to cover all customers concern and resolve all issues rather then saying “we don’t understand your concern” “that service isn’t avaible at the moment” I will not service my vehicle here anymore, I was in the market for an Si or even a Type R is the budget allowed but I will look at another Honda dealership because I can’t trust my vehicles in this service department. It’s just not worth the headache.... More

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