Jeff Sapp | Page 3

The whole experience was awesome and the employees were very helpful and nice from start to finish. very helpful and nice from start to finish. More

by LAHB1993 Verified Customer Verified Customer

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My salesperson is reason for the sale! She was personable, professional & honest. Everything is great at this dealership until you sign the sales agreement. I overlooked the typical sales She was personable, professional & honest. Everything is great at this dealership until you sign the sales agreement. I overlooked the typical sales pitch from another sales guy & the sales manager & let them know I wasnt going in on their up price on this “special” package. I did really appreciate the time they allowed me to consider this sale & my down payment. But that is where it ends. After signing sales contract, a few days later I came in to provide down payment & my extra car key for my trade in- I was told by Trey- finance mgr, that all was good & he provided me with copies of my sales agreement & warranty. I asked if we were good/all set & he said yes. He quickly walked me out- kinda felt like I was bothering him. 3 days later & a week after I signed the sales agreement- I received a text- not a call, a text from Jeff Sapp the sales mgr, stating he wants my paycheck stubs. No explanation why he wants them, no apology for asking so late in day/game, etc. When I repied that I still havent received the 2nd car key & that I dont believe he needs the pay check stubs (remember I have already signed sales agreement & my down payment has been cashed) Jeff continued to text me over & over- once stating that I will get my 2nd car key when he gets my pay check stubs. I reminded him that I was the customer- again, never did I receive a sorry for inconvenience, mistake, etc— he kept blaming me saying that I said I would bring them in on that day of sale. The day of sale I was there til almost closing time & my salesperson said to bring everything- including pay check stubs when I bring in down payment. But explaining this to Jeff went nowhere. He continued to text me even after I asked him to stop. Again never apologizing & only blaming me for him not having these docs. I asked for his manager & he said he was the manager. I know he reports to someone but he refused to provide that persons name. After asking him to stop texting again- he stopped (plus it was closing time) Next day, I received many texts & calls from my salesperson & Trey. I explained it was a Saturday, I am with grandkids- not dealing with this now. Trey continued to text into the next week & even called on his personal cell phone. Last call I got from him, he stated that if he doesnt receive my pay check stubs by end of day, I will have to return the car. I did call him next day to discuss but was told it was his day off - I have not heard from him since. I did my research- sales contract was valid with no conditional sales agreement; which is against Texas law anyways. There was NO reason that dealership needed my paycheck stubs after contract was signed & downpayment was cashed. I even called Chase - the auto finance & was told I was fine. I have since received my docs from Chase. YET- I still dont have the 2nd key to my car & no apology or anything from this dealership!! After doing my research, I understand others have had issues with this dealership- wish I knew then what I do know now. But as long as you have Jeff Sapp running the used car part of this dealership- you will continue to get complaints like this!! Love my car; love my salesperson (even though I think she was told to be the scapegoat & I havent heard from her since) … I do plan to report this to BBB and social media. Where is my key & status of registration???? Doubt I will hear from these people. Very sad. More

by cathyjcf Verified Customer Verified Customer

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Nick C Jones was very polite and easy to talk to. He made you feel at ease though a very scary and terrifying experience. Help was always eager to help throw every step. The finance manager Addison R He made you feel at ease though a very scary and terrifying experience. Help was always eager to help throw every step. The finance manager Addison Roney was very nice and helpful making it easy through a stressful situation sign all the documents. More

by dksoeubanks Verified Customer Verified Customer

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The sales & finance managers made this experience extremely fun & enjoyable!!🤩 I really appreciate them helping with my New Subaru Outback!! I love it!! extremely fun & enjoyable!!🤩 I really appreciate them helping with my New Subaru Outback!! I love it!! More

by ALI39 Verified Customer Verified Customer

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Failed to provide all required paperwork at the time of purchase, including the bill of sale. I had to call and email multiple times before finally receiving it. After more than a month of ownership, I purchase, including the bill of sale. I had to call and email multiple times before finally receiving it. After more than a month of ownership, I still had not received my registration. When I called the DMV, I was told the plates I had been given were registered to a completely different vehicle (a 2022 Toyota), even though my VIN was correctly titled in my name. This meant I was unknowingly driving with improper registration. A serious legal risk. When I explained the situation to a manager named “Tyler,” his only response was, “Did you want to continue?” before hanging up. I was never called back. It took another week and a half of repeated calls and emails before the correct plates and registration were finally provided. Based on my experience, management showed little concern for the mistakes they made or the legal risk I was placed in. I will never return to this dealership and cannot recommend them to anyone. Buyer beware. More

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Great customer service Nick was very informative made sure we were comfortable. Highly recommend this dealership sure we were comfortable. Highly recommend this dealership More

by cathy6819 Verified Customer Verified Customer

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Jamie was an awesome, customer service/sales. She is the ONLY reason why I purchased here. The floor/sales managers who I never spoke with lack the customer service aspect of thier jobs. The Sale She is the ONLY reason why I purchased here. The floor/sales managers who I never spoke with lack the customer service aspect of thier jobs. The Sales "Director" left the sale hanging and even after I sent an email to the dealership management could not even take the time to make sure that thier initial dropping the ball was followed through. Then the person(s) who set up the finance end of the deal, would not take the original amount of what I planed to put down on the car because it wasn't a "good deal" for them which caused my interest rate and monthly payment to be at least double what it would have been had they taken the original amount I was planning to put down. I was also forced to set up insurance on the car BEFORE I ever even was told the figures. I was told I had to in order for them to complete the financing, before I agreed to the finance or signed. More

by craigzuege Verified Customer Verified Customer

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Curtis, Jeff, Jose, and Addison were awesome! Made for an unforgettable experience! Will definitely be a return customer and recommend others! Made for an unforgettable experience! Will definitely be a return customer and recommend others! More

by mrsgibbs81818 Verified Customer Verified Customer

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We had a wonderful experience at Brandon Tomes Subaru. From the online application to the test drive to finance, everyone and everything was professional and easy!! I’m excited to be driving my 3rd Outbac From the online application to the test drive to finance, everyone and everything was professional and easy!! I’m excited to be driving my 3rd Outback!! More

by ape96 Verified Customer Verified Customer

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I was very pleased with my experience! My sales person was very thorough and efficient making the entire purchase the best I've ever had! I will be back for another Subaru very soon, as we My sales person was very thorough and efficient making the entire purchase the best I've ever had! I will be back for another Subaru very soon, as well as the free snacks! LOL More

by OutbackZ71 Verified Customer Verified Customer

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