Jeff Sparks | Page 3

professionals Jeff Sparks and Alex do their very best to make things as right as new and certainly have the interest of the customer at heart. I have had to come i Jeff Sparks and Alex do their very best to make things as right as new and certainly have the interest of the customer at heart. I have had to come in to this service center many times and have never been more enthusiastic about knowing the quality of service and dependability of work. I hope I never have to come back to the service center, but if I have to I will certainly know I will be teated like family. More

by toddprtr Verified Customer Verified Customer

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Last two experiences at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids at Bozard had very poor customer service. Octavia, customer service manager, never returned my phone call. My car info message said “engine fluids low” needs service. When I arrived at service center, employee didn’t look up and when she did, she didn’t say anything. I said hello first. When I explained about the light, she asked what I would like to do. I asked her what I should do. She asked if I had checked the car. Then she asked if I wanted fluid added. I asked her if that was all it needed and she said probably not if it was low. I said I did want an appt so she called a number and hands me the phone. I had to start all over with name, etc . who then asked me the same questions if I had checked the car, etc. I scheduled an appt to have it checked because this problem was a recall which I had done earlier. I also asked for an oil change, check and rotate. I picked up the car and no window washer fluid. I had the same thing happen last time. The last time people were not friendly except the guy who is a greeter and tries to help without a lot of cooperation from the service people. That time one of the men at a front desk used the “f” word loud enough that I heard it. I used to think it was the best customer service. There used to be a very efficient person at the desk. I think his name was Alex, great example of customer service from my experiences. Also the English driver is very customer service oriented. But, I honestly came home and started looking for a different car to purchase soon. These two experiences were at the main service area not the quick lube More

by NOREEN_CHARRON Verified Customer Verified Customer

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Quick Fix They had my transmission fixed and out of my rental and back into my car within 3 days!! Even sent me text updates to keep me in the loop. They had my transmission fixed and out of my rental and back into my car within 3 days!! Even sent me text updates to keep me in the loop. More

by MILLERL2015 Verified Customer Verified Customer

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A/C noise As usual, the staff and mechanics at Bozard do not fail their customers. Great customer service and always timely completion of services. Only BOZARD As usual, the staff and mechanics at Bozard do not fail their customers. Great customer service and always timely completion of services. Only BOZARD services my vehicle. Thank you! More

by tinknheaven Verified Customer Verified Customer

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Good service Excellent ! Start to finish. Great customer service. Clean restrooms. Water available. All around nice dealership. Have not purchased a vehicle there Excellent ! Start to finish. Great customer service. Clean restrooms. Water available. All around nice dealership. Have not purchased a vehicle there have only had service there but always a pleasant experience More

by J22768A Verified Customer Verified Customer

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Great Service I have been coming to Bozard Ford for over 6 years , everyone is always wry helpful, Jeff Sparks is always been professional and gets the job done ! T I have been coming to Bozard Ford for over 6 years , everyone is always wry helpful, Jeff Sparks is always been professional and gets the job done ! Thank you Jeff More

by CMHAMMER Verified Customer Verified Customer

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As promised Took vehicle in for recall, had appointment, they took vehicle early and completed quickly. Was bad on the road in a minimal amount of time. Took vehicle in for recall, had appointment, they took vehicle early and completed quickly. Was bad on the road in a minimal amount of time. More

by db82786 Verified Customer Verified Customer

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Best dealership ever! Service was excellent and very quick. The people are very heilpful and professional. I highly recommend Bozard to everyone if they want it done right Service was excellent and very quick. The people are very heilpful and professional. I highly recommend Bozard to everyone if they want it done right and with a smile. More

by PIRATES50OJ Verified Customer Verified Customer

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Jeff was knowledgable and helpful. Jeff Sparks was expecting me. Handled all my questions and resolved the recall and other issues in a timely and prompt manner. Contacted me when nee Jeff Sparks was expecting me. Handled all my questions and resolved the recall and other issues in a timely and prompt manner. Contacted me when needed and had my vehicle ready on time. More

by TJ_Roush_F150 Verified Customer Verified Customer

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Recall Work was completed.in 2 hrs. I told Jeff the problem was when I brought my truck in I turned off the radio and AC. When my truck was ready the radio Work was completed.in 2 hrs. I told Jeff the problem was when I brought my truck in I turned off the radio and AC. When my truck was ready the radio was on and a different station. The AC was on. I had compass on my settings it was changed and the seat was pulled forward. This is my truck. The only thing should have been touched was the seat belts. When I have my truck in for service I don’t want anything else touched. More

by susankmiller Verified Customer Verified Customer

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