Jeff Sparks | Page 6

Recall and oil change Thank you very much for sending the survey my time at Bozard Ford was considered excellent excellent service excellent representative, The only on Thank you very much for sending the survey my time at Bozard Ford was considered excellent excellent service excellent representative, The only one thing that I would suggest is more power outlet for personal devices in your waiting area Also there are some people who choose not to drink coffee. Thank you once again More

by ROUNDSMIC20 Verified Customer Verified Customer

Report | Print

Vehicle Recall and oil change The service department was very organized and prepared for my visit. The personnel was very friendly and helpful. The work was performed much faster t The service department was very organized and prepared for my visit. The personnel was very friendly and helpful. The work was performed much faster than I expected. I will definitely recommend Bozard Ford's service department to my friends. More

by SMITHDONALDR Verified Customer Verified Customer

Report | Print

Another Amazing Experience I went in for Auto Butler and once there mentioned I thought there might be recalls. They did the auto butler, completed the recall work, AND fixed a I went in for Auto Butler and once there mentioned I thought there might be recalls. They did the auto butler, completed the recall work, AND fixed a minor blemish on the front of the truck. Might not seem like a big deal but I know they were busy, I know this was unplanned and I gave them no notice. They got everything done BEFORE estimated and kept me informed throughout the process. I'm nobody special and nobody there knows me, they do this for everyone. Jeff Sparks in service just figured it out and made it happen. I have a had a few cars in my life but I have never had this level of service. I can't more strongly recommend this dealer. More

by eric.ebert Verified Customer Verified Customer

Report | Print

Had a tough problem, it was handled in excellent way. I was very apprehensive that since my car was close to warranty deadline, the dealership would deny my claim. To the contrary, it was handled in a ver I was very apprehensive that since my car was close to warranty deadline, the dealership would deny my claim. To the contrary, it was handled in a very personal and professional manner. Jeff Sparks is a blessing. Nice! More

by bjdavis6 Verified Customer Verified Customer

Report | Print

Excellent service My warning lights came on while driving to family reunion. Called Jeff Sparks at Bozard Ford . They delivered a loaner vehicle to me and picked up my My warning lights came on while driving to family reunion. Called Jeff Sparks at Bozard Ford . They delivered a loaner vehicle to me and picked up my Lincoln. The next day they delivered my car to me and picked up the loaner. Great employees. Very professional team. Thanks to all involved. More

by jag1951 Verified Customer Verified Customer

Report | Print

loved the night service Very helpful service rep found my problem was a recall so there was no charge. I loved the ability to text the service rep to check on my car. Nice Very helpful service rep found my problem was a recall so there was no charge. I loved the ability to text the service rep to check on my car. Nice that my car was washed before I picked it up. Competitive oil change prices. Loved dropping the car off late day and picking it up early the next morning. More

by MALIA.FINGER Verified Customer Verified Customer

Report | Print

Doing the right thing.. Everyone at Bozard seems to go out of their way to make sure their customers are happy. I recently purchased a used 2016 F-150 that had a few issues Everyone at Bozard seems to go out of their way to make sure their customers are happy. I recently purchased a used 2016 F-150 that had a few issues with water leaking inside the cab. The truck was still under original warranty. A quick call to Jim Duran resulted in a quick call back response from Jeff Sparks in service. I explained to Jeff that during recent heavy rains I was hearing water slosh in the driver's side of the vehicle. It could be heard when stopping and it sounded like it was in the door or the lower part of the frame. The water was also coming inside the cab wetting the carpet. Jeff quickly got me scheduled in for the leak specialist to take a look at it. He discovered that the vapor barrier in the doors had come loose and it needed to be secured. Jeff indicated that since the carpet and pad was so wet he ordered a replacement carpet for the vehicle and it would be in the following week. I took the vehicle home and during that time we had some hard rain. I discovered that I was still hearing the water in the driver's side of the vehicle. I had also received a call from Jeff that the carpet was in and he wanted to get me back in to replace it. I told Jeff I was still hearing the water entrapped in the frame and suggested that we get the leak specialist to look at it again before replacing the carpet. Jeff agreed and scheduled me for service with the leak specialist and subsequent carpet installation if leak is repaired. Jeff advised me he would need the vehicle for a couple of days and said he would arrange for a rental vehicle. When I brought the vehicle in I asked Jeff if he would arrange for me to talk to the leak specialist so I could discuss what I was hearing and where I thought the water was being trapped. Jeff arranged that for me and as a result they were able to find the source of the leak. It was about 2-3 hours after I had returned home that Jeff called to let me know they were able to find the leak and repair it. The third brake light fixture was not properly sealed and was allowing water to run into and collect inside the frame. Jeff advised that he would have the new carpet installed and truck would be ready as promised. Even though it took a couple of visits to fine the source of the leaks, Jeff always seemed to be one step ahead of me. I did not have to ask for something to be done with the carpet....I did not have to make arrangements for a ride home to Mandarin....there was no hesitation when I wanted to talk to the technician doing the leak check. Every step of the way I was kept informed. That is what I call great service and "doing the right thing" without being asked. More

by JIm Verified Customer Verified Customer

Report | Print

Just Fantastic!! Everyone is so helpful. They make it easy and stress free. I would highly recommend going there for all of your vehicle needs!!!! It is well worth t Everyone is so helpful. They make it easy and stress free. I would highly recommend going there for all of your vehicle needs!!!! It is well worth the trip!! More

by abberice Verified Customer Verified Customer

Report | Print

Great service experience Courteous, competent, timely. Service was done professionally and work was completed by the specified time. I will definitely use them again for my se Courteous, competent, timely. Service was done professionally and work was completed by the specified time. I will definitely use them again for my service needs. More

by machogle Verified Customer Verified Customer

Report | Print

Jeff Sparks made it happen Jeff told me that the recall service would be short, I told him I requested a loaner because I had a meeting to get to. He told me he would make sure Jeff told me that the recall service would be short, I told him I requested a loaner because I had a meeting to get to. He told me he would make sure he would get me out in time for my meeting making it unnecessary to get a loaner and have to return later. He delivered. Saved me a bunch of driving and time. Thanks Jeff. More

by alexander7 Verified Customer Verified Customer

Report | Print