Jeff Treu | Page 2

The best service department in the area! We have a 2011 GMC Sierra 2500 HD. We had consistent, recurrent issues with the DEF fluid system at another dealership in our area. We spent a lot o We have a 2011 GMC Sierra 2500 HD. We had consistent, recurrent issues with the DEF fluid system at another dealership in our area. We spent a lot of $$ over and over again on return visit after return visit to them, and we never drove out of that dealership with our problem being fixed. They even told us this last time that "the red light on the dash indicating a problem will eventually go out!" We then called GM directly and asked them to refer us to another dealership. Within a few days of the Lynch service team having our truck (GM referred us to them), Jeff from service, informed us that he believed that they'd found our problem, which involved reprogramming the computer, among some other things. My husband and I are ecstatic that we've finally found a team who we trust and is capable and knowledgeable in what they do! We will use the Lynch service team for all our vehicle needs. Jeff is to be commended for his knowledge and customer service skills. We will only use your service team from now on. Thank you so much!! More

Helpful 0

Report | Print

Great Customer Service I have been taking my vehicles (also purchased at Lynch Kenosha) for several years. Jeff and his entire team have always been helpful and friendly ea I have been taking my vehicles (also purchased at Lynch Kenosha) for several years. Jeff and his entire team have always been helpful and friendly each and every time I take my vehicles in for service. They go up and beyond to always get my vehicle in for service right away even on short notice. The service staff provides excellent customer service each and every time I am there. I would definitely recommend Lynch to my friends and family. More

Helpful 0

Report | Print

"Incompetent Mechanics- Bad Attitude GM Mark Jraisat" "Incompetent Mechanics- Bad Attitude GM Mark Jraisat" Incompetent mechanics, evasive/ambiguous service writers and a very arrogant, flippant deal "Incompetent Mechanics- Bad Attitude GM Mark Jraisat" Incompetent mechanics, evasive/ambiguous service writers and a very arrogant, flippant dealership General Manager. I originally purchased my 13 Silverado from Lynch in Mukwanago, very first new vehicle for me. Two days later I am cleaning the wheels and notice that all the "fake" chrome is pealing on all off them. Gas was $4.50gl at the time and I live 30 miles away. $16 in fuel round trip plus my time so they could confirm the fault and then again to install them. Then I had Jeff one of the incompetent Service Advisers only want to give me 3 wheels after dropping 40g's. A couple of other issues they could not figure out and I lost faith. The other dealerships I took it to were able to figure out the problems that I was told they could not reproduce or that everything works as it should. I have a friend who buys vehicles there every few years and he will not even take his there for warranty or repairs. It is just that he has a long relationship with one of the salesman from the previous owner. Jump ahead to present and the THIRD SET OF WHEELS. I was told I would not get anymore rims. After this set of rims I developed a vibration, at times very aggressive. I took it to Griffin and again Lynch was proven wrong. The vibration was coming from the wheels. This I had previously told Lynch and that it started after this set of wheels were installed. I had them re-balance them and on another visit had them rotate to try and eliminate variables. I travel 30 miles one way for this fun. While the mechanic from Griffin was driving my truck the outer "cap" came off the wheel. It is an aluminum wheel with foam shrunk to it with the fake chrome outer covering somehow attached to that. If I could post a pic on here you would see that these wheels could not possibly ever be balanced with the chunks of missing Styrofoam. There is about 10 pounds of lead on each wheel. Jeff accused the mechanic from the other dealer of prying it of thinking it was a "hub cap". I told him that others were loose, as in not attached completely and that this is a safety issue. Driving this and having this come off other wheels and end up in the head of a motorcyclist or a car is a safety issue and to tow it in and get me 4 more rims. I had enough of dancing with him and he was getting upset because he could not BS me. He is a seasoned prevaricator and equivocator. I took this as it is safe to drive then. The next day I went to visit them again, they are like family to me, and had a talk with the GM and Jeffy. I wish I could play you the tape I recorded. I also taped Jeffy the day before. WATCH FOR A LINK TO YOUTUBE AND FACEBOOK. The GM asked if I was recording this and I said yes and he replied he did not want to be recorded and I asked him if he had a problem telling the truth while being recorded? There is only one reason why somebody has an issue being recorded and that is that they are devious and untrustworthy. The GM threatened me with jail for recording him and I had to inform him this was a "one party" state. I was told that any other wheels will be at my expense. REALLY?? So I asked him that even though it is still under warranty they will not honor that warranty? ESPECIALLY CONCERNING A PUBLIC SAFETY ISSUE. That I have to drive down the road with the truck vibrating constantly ALL I WANT IS TO DRIVE THIS TRUCK WITHOUT ARGUING ABOUT REPLACING WHEELS EVERY 6 MONTHS AND WASTING MY TIME AND MONEY! GOVERNMENT MOTORS knows there are issues with these wheels as there is a back-order on them. Don't bother posting some phony BS reply Lynch. Do you really think people really think you are sincere? Maybe you can give me a Free car-wash like you did to a different customer who posted an unflattering review to appease him. A flippin car wash people, YEA I WILL BE RIGHT THERE! ALL I WANT IS TO END THIS TANGO AND DRIVE VIBRATION FREE WITH NO WORRIES!! PEOPLE THAT HAVE PROBLEMS SPEND SOME TIME EVERYDAY AND CLICK ON THE LYNCH INTERNET ADDS. IT COST THEM ABOUT A $1 EACH CLICK TO GOOGLE. I DO IT EVERYDAY ABOUT 50 TIMES, REALLY! More

Helpful 6

Report | Print