Jeff White | Page 5

Pleased. I have bought a total of three vehicles from Empire Hyundai and this last experience was the most pleasant by far. I find them accommodating and willi I have bought a total of three vehicles from Empire Hyundai and this last experience was the most pleasant by far. I find them accommodating and willing to work with you to make the sale. More

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great service @ frebdly people they give you great service and are very friendly they will help you with any problem you may have it is a pleasure to take my cars there they give you great service and are very friendly they will help you with any problem you may have it is a pleasure to take my cars there More

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Great service and employees have a very happy atitude and professional they also were very knowledgeable and was a great experience l I would highly recommend this dealer ship .they are honest and professional .the sale was done in a reasonable time . and they we very knowledgeable I would highly recommend this dealer ship .they are honest and professional .the sale was done in a reasonable time . and they we very knowledgeable More

by wendyveader72 Verified Customer Verified Customer

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Sales Good people to work with. Satisfied with overall services. Previous Hyundai owner and have perchaded four vechicals from this dealership and had all m Good people to work with. Satisfied with overall services. Previous Hyundai owner and have perchaded four vechicals from this dealership and had all matenance done there. More

by robertdarling138 Verified Customer Verified Customer

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excellent I had a terrific time there I will definitely return for my next car and I will definitely recommend this dealership to my friends and the salesperson I had a terrific time there I will definitely return for my next car and I will definitely recommend this dealership to my friends and the salesperson I had Brendan was terrific very hard-working More

by pacheco1234 Verified Customer Verified Customer

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Exceptional Staff !!! From Sales to Finance & Service. All Great !!!!! Unfortunately I do not remember all the names of everyone who helped me make my purchase a Staff !!! From Sales to Finance & Service. All Great !!!!! Unfortunately I do not remember all the names of everyone who helped me make my purchase an experience to remember and I will definately return when the time arises because of them. Thank You EMPIRE HYUNDAI STAFF More

by jenmcosta Verified Customer Verified Customer

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My first visit My experience at empire Hyundai was quick and informative. The man I worked with took his time to make sure I understood every bit of what he was offe My experience at empire Hyundai was quick and informative. The man I worked with took his time to make sure I understood every bit of what he was offering and worked with me till I was satisfied with my purchase. More

by zeon145 Verified Customer Verified Customer

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Underhanded Just around this time last year Pam, Dean and I stopped in to Empire Hyundai to check out a used car I had found on the internet after much research. Just around this time last year Pam, Dean and I stopped in to Empire Hyundai to check out a used car I had found on the internet after much research. Anticipating negotiating a lower price, we presented the salesman with a fair bid we thought the car was worth and were stunned when the salesman added over $3,000 (repairs the dealership had made to the car) to the list price of the car. (Isn't that going in the wrong direction!) After haggling with the salesman for awhile we were ready to leave when he brought the manager onto the scene. Hoping for a reasonable resolution we agreed to discuss the selling price with the manager. The appearance of the manager just made matters worse, there was no reasoning with these people. So we got up and left. They actually followed us into the parking lot trying to get us to go back into the dealership, everyone was watching us. I turned and asked what was their final figure. They offered to sell the vehicle for $500 over our bid amount; I agreed. I didn't want to lose the car over $500. Afterwards I received a printout of what the $3,000 covered. One of the repairs were new front brakes. The whole experience was awful, what should have been an exciting venture turned into a nightmare. If Pam and Dean had not been there, I would not have my car today, I'm not good at haggling over prices. I couldn't afford the price they now were asking so I would have left without a car. The dealership included two free oil changes and tire rotations with the purchase. In December I took advantage of one of the free oil changes. Afterwards I was presented with an invoice for the work performed and a recommendation to have my rear brake pads replaced, because they were less than 3mm thick, at a cost of $369.00. Now I had only gone around 4,000 miles, more or less and I already needed new brakes. I told the mechanic I couldn't afford new brakes at this time. An appointment was made for me to return on May 18 for my second free oil change. During this period of time I only put on less than 1,000 miles. So we are talking around 5,000 miles I put on my car since I purchased it. On May 18 I brought my car in to Empire Hyundai and told the girl I had a 2:30 appointment to have my oil changed and a tire rotation. I explained my brake problem to her and requested to speak to a manager. I gave her my car keys and she pointed me to a manager in the sales department. I explained that the dealership had replaced the front brakes but neglected to replace the rear brakes when they clearly needed to be changed. I stressed that in no way could I be responsible for wearing down the brakes by driving under 5,000 miles. He understood (tongue in cheek) my situation and would speak to the service manager. After having me wait for over a half hour he returned and offered me $50 off the repair cost of $369 and was dismissed to the waiting room while my car was being serviced. People came and went and I sat patiently waiting. At around 5:00 I went to the desk and inquired about how long did it take to rotate tires and change the oil. The service manager said he could not locate me on the system when the girl turned around and said she had not entered me in the system. She thought I went home after speaking with the sales manager. I was so surprised by her statement that I yelled "you didn't enter me into the system" "How could I have gone home, you had my keys". The manager apologized and said he would have my car worked on immediately and offered to have it washed. I returned to the waiting room which faced the service desk. How could they not have seen me sitting there all those hours and not question why? The whole wall was glass not five feet from the desk. The service manager came into the waiting room and again apologized and offered excuses for the girl's error. I explained she fully knew why I went to speak to the manager and that I had a 2:30 appointment and had my keys. He explained through visual aids how low my brakes were and blamed me for stop and go driving. "No, no, no, I live in the country, not the city." The brakes were low when they sold me the car. So he said well the dealership has to weigh fixing the brakes and their bottom line. He said, "it was a used car, after all, and even new cars need maintenance". So they sold me a car that needed brakes!!! The brakes went from 3mm to 1mm with under 1,000 miles driving. My question to my fellow FBers is, am I being unreasonable, or was the dealership in the wrong. I feel they should have made good on the rear brakes and repaired them free of charge. More

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awesome Staff treated me awesome.Ron Webb was great as usual. I am a loyal customer of Hyundai and go to this dealership because they treat us fairly. Staff treated me awesome.Ron Webb was great as usual. I am a loyal customer of Hyundai and go to this dealership because they treat us fairly. More

by BILLGUY1955 Verified Customer Verified Customer

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My Hyundai Experiences I have explained all of this during this survey. I am very happy with my last experience.. It was great that Mr. Torres called my himself to explain I have explained all of this during this survey. I am very happy with my last experience.. It was great that Mr. Torres called my himself to explain my misunderstanding, It is s pleasure to be connected to a great service department especially with Jeff White. More

by hardingwf Verified Customer Verified Customer

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