Jenielle Holderfield

Exceptional Service from Start to Finish This was, without question, the best service experience I’ve ever had at any dealership. I had to reschedule my original appointment, and the phone represen without question, the best service experience I’ve ever had at any dealership. I had to reschedule my original appointment, and the phone representative was kind and accommodating, offering a wide range of available time slots. I ended up choosing a Saturday at 2 p.m. Upon arrival, the intake garage was understandably busy, but I was immediately greeted by a young lady who began the check-in process with professionalism and care. She informed me that David would be my service advisor. I had several questions regarding service options and warranties, and she took the time to patiently walk me through each one on her screen, explaining everything in a way that was easy to understand. Her knowledge and attentiveness made me feel confident and respected—not once did I feel rushed. She then personally showed me David’s desk and escorted me to the waiting area. The entire check-in process took just about five minutes. The waiting area at Beaver Toyota continues to impress. It’s always clean, well-stocked with free and paid food and drink options, and has plenty of seating. I especially appreciate the bar-height tables with outlets—perfect for getting work done while waiting. As usual, I received a welcome text message and regular updates about my vehicle. I also received a message from a salesperson offering to provide a quote for my current car and help me find a new one—something new, though I didn’t respond since I absolutely love my Toyota Crown. Impressively, my car was ready in under 45 minutes. I was busy working and missed a few calls and texts from David. When I went to find him, he had stepped away, but another advisor quickly offered to assist. Just then, another employee directed David to me. The attentiveness and coordination between the staff truly stood out—it felt like a team genuinely invested in my experience. David, my service advisor, was exceptional. From start to finish, he was warm, courteous, and extremely personable. His genuine smile never faded. He had all my paperwork ready, explained the service details clearly, and even walked me to my car. As he opened the door for me, we had an unexpected but deeply meaningful conversation about our shared faith. It was a moment I welcomed and truly needed. I left with my vehicle well-serviced and my spirit uplifted. Without a doubt, this was the best Saturday afternoon I’ve had in years. Thank you, Beaver Toyota, for the outstanding service and unforgettable experience. More

by NICOLEPIERSON Verified Customer Verified Customer

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Worst customer experience ever / dealer delayed service to 6 hours and missed personal appointments wrong information explained to 6 hours and missed personal appointments wrong information explained More

by JPOMPHILE Verified Customer Verified Customer

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Dreadful. Probably my last time there. They charged me some ridiculous amount to spray perfume in my ac system. We all know this is a money grab. So dont try a Probably my last time there. They charged me some ridiculous amount to spray perfume in my ac system. We all know this is a money grab. So dont try and say it's not. What do this? So low class. More

by jim@harptennis.com Verified Customer Verified Customer

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Very Disappointed with Toyota Experience My husband and I had a frustrating experience with this Toyota dealership. When we purchased our car, we were told that maintenance would be free for one year a and I had a frustrating experience with this Toyota dealership. When we purchased our car, we were told that maintenance would be free for one year and that oil changes would be free for life, as long as the car remained in our name. However, just four months later, my husband was charged when he brought the car in for maintenance. I even shared my concerns with the sales representative at the time, explaining that I’m usually skeptical of marketing promises. She assured me she was different and could be trusted—unfortunately, it turns out she was just focused on making a sale. More

by FUJAOLU Verified Customer Verified Customer

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Excelente trato, servicio y compromiso, de verdad me agrada mucho visitar beaver Toyota, la mejor calidad. agrada mucho visitar beaver Toyota, la mejor calidad. More

by Neffersifontes Verified Customer Verified Customer

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Beaver Toyota is a dealership full of very friendly, responsive professionals who actually listen to their customers. responsive professionals who actually listen to their customers. More

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Good service and finished with in an hour for 10000 miles service. Need to improve water service and vaccume service. Need to improve water service and vaccume More

by pothInenIpItchaIah Verified Customer Verified Customer

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Car was ready in less than a hour. And was updated always. Awesome job . Do recommend And was updated always. Awesome job . Do recommend More

by lupejessi Verified Customer Verified Customer

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This is beautiful. And our salesman massoud couldn't have been better. He was helpful friendly and the best. And our salesman massoud couldn't have been better. He was helpful friendly and the best. More

by PENNYANDLEO Verified Customer Verified Customer

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A two hour wait is insane. They need to book less at one time. That place was full. Book your appointments according to what you can handle. They need to book less at one time. That place was full. Book your appointments according to what you can handle. More

by sheilamashburn Verified Customer Verified Customer

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