Jenielle Holderfield

I am living very close to this dealer ship. I had been used this dealer to maintain my three Toyota car for years. However their service has became worse and worse now. I did only engine OIL ch I had been used this dealer to maintain my three Toyota car for years. However their service has became worse and worse now. I did only engine OIL change two days ago on 8/7/2024. On that day, I arrived at 7:30AM, the service was finished around 8:00AM. But I didn't receive any call from the agent and I walked out to found my car on the parking lot at 8:30AM and I went to the engineer and the guy told me it finished at 8:00AM. then I went back to the agent. She had been talking with her customer in Spanish so I didn't know what they were talking about. and I stranded to wait for 30 minutes and then I asked to do me a favor to check it. but she still asked me to wait and then I waited for another 30 minutes and asked her again. She still asked me to wait and then I told her I already waited here for one hour and then I gave her my phone number and asked her to call me for the final payment. now she immediately pulled me in and made a payment in 2 minutes. So horrible. But the bad story is not over yet. when I droved the car to home, I found the passenger rear wheel cover was gone and I drove the car back to the dealer after 5:00PM. another agent helped me to view the images before they did service and we did found the wheel cover was in place. But they said I didn't carefully check the car when I took my car and they didn't took any responsibility for the part missing. One day after, I replace my engine air filter, I saw the engine are filter cover was not put in place at all and the two screws, which tighten the cover, are totally gone. from their video, they did engine air filter check during the engine oil change. and now I don't know where I can find/but the two screws to tighten cover. And ..... I found three plastic pieces inside my car, which comes from somewhere of the car, I don't know where to put them back....... Please be very cautious to serve your car in this dealer. I will consider to use the service from someone else and my next car will be definitely not TOYOTA More

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I purchased my RAV4 XLE from Beaver Toyota Cumming. I live in Dahlonega,Georgia. I would like to request having a NEW Beaver Toyota Dealership location on Hwy 400 North in Lumpkin County or Dawson C I live in Dahlonega,Georgia. I would like to request having a NEW Beaver Toyota Dealership location on Hwy 400 North in Lumpkin County or Dawson County to serve the many customers that would benefit from having Beaver Toyota up here closer to serve us. Thank you Melanie J. Treadaway More

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Great service department and nice, big and entertaining waiting area. Highly recommend Beaver Toyota in Cumming. waiting area. Highly recommend Beaver Toyota in Cumming. More

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Beaver Toyota of Cumming is a great dealership to deal with. I have purchased 2 vehicles from here in the last 2 years and I live in SC.. Their customer service has always been very courteous and helpf with. I have purchased 2 vehicles from here in the last 2 years and I live in SC.. Their customer service has always been very courteous and helpful, never pushy. Highly recommend them to anyone in the market for a new or used vehicle. More

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Beaver is one of the best and friendliest dealer I have ever dealt with. They really try to make the family feeling ever dealt with. They really try to make the family feeling More

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they are very qualified people, kind, helpful, attentive, they always solve the problem very quickly, I have only praise they always solve the problem very quickly, I have only praise More

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Loved the communication, the responsiveness, the attention to details and the over all customer care. Top notch dealership! attention to details and the over all customer care. Top notch dealership! More

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The dealership has been nice to visit. Beautiful decor, even a cafe’. My sales person has been very good at follow up! They located the car that I wanted and the sale was easy and actually Beautiful decor, even a cafe’. My sales person has been very good at follow up! They located the car that I wanted and the sale was easy and actually enjoyable. More

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I’ve been in the military for 38 years and have worked with dealerships around the world and Beaver Toyota by far has been superior in customer satisfaction. with dealerships around the world and Beaver Toyota by far has been superior in customer satisfaction. More

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We have been loyal to Beaver for a few years and appreciate the great service from Grace and the techs. Great Job! Thank you all! appreciate the great service from Grace and the techs. Great Job! Thank you all! More

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