Jenn Hall | Page 11

Horrible Experience, not once but twice This is the second time my husband and I went to Sunset Ford. Both times we've had a bad experience. This time Jenn wanted to try to make things right This is the second time my husband and I went to Sunset Ford. Both times we've had a bad experience. This time Jenn wanted to try to make things right from our last experience and had us work with Braden. We found the vehicle we wanted and filled out the credit application on Saturday morning. Braden tools us the banks would be closed and wouldn't be able to do anything till Monday to see exactly where the numbers would be at for payments but wanted to confirm he had everything and thai if we didn't hear from him by 3 to call him. Of course I called him about 3:30 to make sure he got it. So Braden called worth the numbers Monday and all was good so I went to treat drive it. Asked about the brakes and he said he'd have to look and get back to me. Braden also said they still had to send the vehicle through to have everything checked out. Why have a vehicle for sale if you're not ready to sell it is my first question...never heard anything about the brakes till we called to see what was going on so we could pick up the vehicle and sign the paperwork. Braden then (which is Wednesday at this point) said it was still in the shop and they were doing the brakes and rotors and he'd call us about an hour before it would be done. At this point it is 7 in the evening and nothing so my husband called Braden and explained to him how it seemed like we were begging him to sell us a car and at this point we weren't even sure we wanted to buy it anymore. As big as they are I find it hard to believe they had 10 in line Monday morning and they were still unable to get to this one till Wednesday. Braden in turn had his manager Perry call us. My husband told him the same thing and that we'd just come get the car seat I installed for when my husband and daughter went to pickup the vehicle. Perry also informed us there was something wrong with the sunroof which Braden failed to mention. Moral of our story with Sunset Ford is very poor communication. At no point were we asked what they could do to save the deal. So once again we will buy our next vehicle from another dealer. More

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Amazing! Tim was wonderful to work with, a completely stress free buying experience! Everyone we worked with made this a most enjoyable experience! The 2016 Fu Tim was wonderful to work with, a completely stress free buying experience! Everyone we worked with made this a most enjoyable experience! The 2016 Fusion Titanium is a superb car! Thank you all! More

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The best car buying experience I've ever had. First of all, Jennifer Mathis and I had been emailing and texting for about two weeks. She was extremely helpful and wouldn't give up on me. Then we First of all, Jennifer Mathis and I had been emailing and texting for about two weeks. She was extremely helpful and wouldn't give up on me. Then we came in and met with Keith Boerding. What a true gentleman. He's was very knowledgeable, friendly, witty and a delight to talk to. He was so helpful in so many ways. This was indeed the best car buying experience I've ever had. Thanks Keith and thank you Sunset. More

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Extremely happy, dream car in driveway I was looking everywhere for an Expedition. Found just what I wanted at Sunset Ford on Gravois. Jennifer Mathes stayed in contact with me, and was a h I was looking everywhere for an Expedition. Found just what I wanted at Sunset Ford on Gravois. Jennifer Mathes stayed in contact with me, and was a huge help in getting my vehicle. I knew what I could afford to pay and Sunset made it happen. I am very suspicious of car salesmen, but Dale Noakes and Perry Web, were very patient and took care of everything. I have exactly what I wanted at the price that I can afford. We are looking to purchase a truck in the future and we will definitely go back to Sunset. More

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2015 Focus I found the vehicle via the internet and was put in touch with Braden Bolerjack. Braden and I discussed the price and then I met him at the dealership I found the vehicle via the internet and was put in touch with Braden Bolerjack. Braden and I discussed the price and then I met him at the dealership. Once my wife and I arrived we filled out some paper work and then we were on our way (about 1 hour and 15 minutes). The car and the price was exactly what we agreed on, no hidden charges after we showed up. Thanks Braden. More

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Returned to Ford after 10 years Good communication. Great staff. No hassles or pressure. Got the vehicle I wanted for the price I was willing to pay and got a fair deal on my trad Good communication. Great staff. No hassles or pressure. Got the vehicle I wanted for the price I was willing to pay and got a fair deal on my trade. I have already recommended the dealership to others. I am very happy with my Ford Escape. I owned a Ford Explorer 10 years ago and Ford Truck 20 years ago. I am so glad to be a Ford owner again. We love the new sleek styling of the Escape and the features of the titanium package. They have really come a long way from the square box looking design. The only frustrating thing we experienced during the whole process was a long wait due to the high sales volume that led us to return the next day to finish the paperwork. More

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No hassle Braden was easy to talk to. Never felt any pressure to buy. Gave us what we wanted no pushing to anything we did not want. Braden was easy to talk to. Never felt any pressure to buy. Gave us what we wanted no pushing to anything we did not want. More

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