Jenn Hall
Jenn Hall at Sunset Ford

Jenn Hall | Page 9

Service Director

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

Contact Me
not yet
rated
107 Reviews

I love being a team member here at Sunset Ford.

Dealership Experience

11 yrs, 9 mos

not yet
rated

107 Reviews

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107 Reviews of Jenn Hall

October 29, 2020

Dealership Rating
Employee Rating

Brett was friendly, quick and efficient. He told me all the possibilities that could be the problem and when he found out the actual cause of my problem he called to inform me and he was able to fix it qui More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Mathis , Doug Fitzgerald

Oct 30, 2020

Sunset Ford responded

Thank you for sharing your experience with us, Gary! Our team always strives to get customers taken care of quickly and in the loop of what we see with their vehicles. It is great to hear that Brett and the team took care of you and got you back on the road. We wish you all the best, come back and see us!

October 17, 2020

Dealership Rating
Employee Rating

This was a first for us with the mobile service vehicle. It was amazing and so simple! What a terrific service to be offering. Loves it and will continue to use this option. Thank you Sunset! And thank you More

by ZWICKS4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Heutel, Teresa Farris, Neal Watson , Angelo Galasso, Ashley Godfrey

Oct 19, 2020

Sunset Ford responded

Thank you for sharing this with us and for being one of our first mobile service users! We appreciate your business and look forward to working with you again.

October 15, 2020

Dealership Rating
Employee Rating

If wasn’t for the excellent service I would be going somewhere else. The service Manager Jennifer hall is wonderful, gets me in and out in a timely fashion. Don’t ever loose her!‘ More

by Andykittel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Bauer, Bob Edwards Jr.

Oct 16, 2020

Sunset Ford responded

Thank you for the review. We appreciate your business and look forward to your next visit!

October 10, 2020

Dealership Rating
Employee Rating

Did not put 2 bolts in back license plate or check windshield fluid tank for leakage. Jennifer fantastic. Please acknowledge her! Great in every way. More

by MCHUGHCREW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2020

Sunset Ford responded

Thank you so much for the kind words about Jennifer. We are fortunate to have her on our team. It sounds like your visit overall was positive, but I am sorry to see that you did have a little trouble with your license plate and washer fluid. Would you like our service department team to reach out to you to address those two concerns? Or if need be, please feel free to reach out to our Fixed Operations Manager - jtheutel@sunsetford.com or 314-467-1120. Thank you!

Oct 13, 2020

Sunset Ford responded

That can certainly be frustrating. Sorry that happened. We will forward your comments to our Enterprise representative to help ensure they are taking quick steps to address and inspect vehicles upon return to ensure they are absolutely ready and clean for the next guest. Thanks again for the feedback! It certainly helps! Justin Heutel.

Oct 13, 2020

MCHUGHCREW responded

Also, i know Enterprise is separate from you, but i got a car that seemed like people smoked in it.

October 02, 2020

Dealership Rating
Employee Rating

All body and service work was completed as stated. Email updates regarding my body work were very helpful. Masks were worn by all employees during my visits. More

by MRRSNJEF2029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Pope

Oct 03, 2020

Sunset Ford responded

Thank you for the positive feedback! We appreciate your kind words and are always happy to provide a quality service.

December 04, 2019

Dealership Rating
Employee Rating

Service visit was great experience Recently had my first oil change on my 2019 Ranger done as well as a recall with Sunset Ford. Service Advisor Lonnie Pope was very pleasant and profes More

by cartkev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Pope

Dec 05, 2019

Sunset Ford responded

Thanks for the great review! We appreciate your business and hope you come back to see us.

September 17, 2019

Dealership Rating
Employee Rating

good job i brought my truck into service and they did a great job. i will always recomend this dealership and the great service you get in service. More

by Keith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Keith Boerding, Brett Mathis , Sean Johns, Mike Konersmann, Michael Sensmeyer, Michael Wilhite

Sep 18, 2019

Sunset Ford responded

Thank you so much for the kind words and recommendation, Keith! Our team always enjoys working with you, and we appreciate your business. We wish you all the best, and we are here to help you with any future needs.

August 21, 2019

Dealership Rating
Employee Rating

Great service I had an emergency situation and had to get some PM work (L.O.F , inspection and tires rotated) before my trip. I called Lonnie and she was able to g More

by owen neill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lonnie Pope

Aug 26, 2019

Sunset Ford responded

Thank you so much for the outstanding review! We do our best to provide excellent customer service and excellent quality, and we're glad to hear that your experience reflected this. Our team is here for any future needs, come back and see us again!

June 12, 2019

Dealership Rating
Employee Rating

Five Stars Steve is gung ho about fixing cars. I’ve seen his work on three of his personal cars and he’s helped diagnose and repair four of mine. He has more p More

by TC85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Armbruster, Steven Banholzer

Jun 19, 2019

Sunset Ford responded

Your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

January 04, 2019

Dealership Rating
Employee Rating

Service I have never had a bad experience at this dealership. I purchased my car in September from Sunset and purchased a car for my daughter at another deal More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Konersmann

Jan 07, 2019

Sunset Ford responded

Thank you so much for the outstanding review, Brenda! Our team truly enjoyed working with you, and we are sorry to hear that you didn't have the top-notch experience when shopping for your daughter. The Sunset Ford team is always here for you, and we hope to have the opportunity to work with you again in the future. Thank you for choosing Sunset Ford!

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