Jenna DiGennaro Bull

regret ever stepping foot into the Towson Mazda dealership. I’ve been a loyal Mazda owner since 2021 and had a wonderful experience at the Bel Air location, but Towson has been the complete opposit dealership. I’ve been a loyal Mazda owner since 2021 and had a wonderful experience at the Bel Air location, but Towson has been the complete opposite. When I bought my 2025 Mazda here, they processed a tag transfer without telling me or asking my permission. They never explained what that meant, never told me I needed to keep my tags, and left me completely in the dark. I had never heard of this before, so when they handed me my old tags back, I assumed I was supposed to take them to the MVA—which created a whole mess. When I went back for help, not only did they refuse to give me temporary tags, they flat-out lied and said I had requested the transfer myself. That is absolutely false. They did it to save themselves money and didn’t care that it left me stuck without answers. I worked with John and Jenna, and neither one of them was honest or transparent with me. The lack of communication, accountability, and basic customer service here is beyond disappointing. Instead of helping me, they brushed me off and left me to figure it out on my own. This dealership is dishonest and only looks out for themselves. I would never recommend Towson Mazda to anyone, and I will never buy another car from them again. More

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Jenna helped me get a car I really wanted even though the one I walked in hoping to get was bought by a person 20mins before I arrived. one I walked in hoping to get was bought by a person 20mins before I arrived. More

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Mazda Towson was incredible to work with! Thank you Jenna for all you skills on the vehicle. A huge thank you to Dave Dowd for going above and beyond on my new 2025 premium plus CX70! Defini Thank you Jenna for all you skills on the vehicle. A huge thank you to Dave Dowd for going above and beyond on my new 2025 premium plus CX70! Definitely a 5 star experience More

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Jenna was awesome and made the car buying experience along with Benjamin. It was great! along with Benjamin. It was great! More

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Love this dealership. Jenna , Dan and Amin are the best. Our third car from them. Jenna , Dan and Amin are the best. Our third car from them. More

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I have leased 4 cars from Heritage Mazda Towson and while leases can be very tricky, I have always gotten a good deal. They are willing to work with you and are good people. leases can be very tricky, I have always gotten a good deal. They are willing to work with you and are good people. More

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Jenna & Ben were both great I was not rushed or pressured It was a very easy and pleasant transaction pressured It was a very easy and pleasant transaction More

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Jenna and the Heritage Mazda Towson Team were a pleasure to do business with. Jenna was kind, patient, and hospitable. to do business with. Jenna was kind, patient, and hospitable. More

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Jenna DuGennaro Bull exemplifies customer service and creates a relaxed and stress free purchase experience! creates a relaxed and stress free purchase experience! More

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Jenna is and was so amazing and made this stressful process so much better. I’d definitely recommend her over and over again. She and the staff was absolutely amazing process so much better. I’d definitely recommend her over and over again. She and the staff was absolutely amazing More

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